Subaru of Fort Myers

Our car buying day was the best we've ever experienced. Eddie Bridges or Sales Adviser was Very knowledgeable. professional yet personsable througout the entire process. He showed us exactly what we want Eddie Bridges or Sales Adviser was Very knowledgeable. professional yet personsable througout the entire process. He showed us exactly what we wanted starting with the Outback base model and a test drive.Not what we thought we wanted, so then a Premium Outback just the color we asked for and all the safety features we could ever need. Loved it! Bought it. EVERYONE was courteous and friendly! Finance was a breeze and easy to do. Eddie met all our expectations and more. Extremely satisfied customers and would recommend this dealership. Thank you! More

I do not recommend this dealer. Specifically the finance team. I am having a bad experience with an unwanted extended warranty and advance service fees. They refused today to make i Specifically the finance team. I am having a bad experience with an unwanted extended warranty and advance service fees. They refused today to make it right by taking the extra fees off the loan amount before sending it to Ally Financial. My payments will be higher now. Be aware and do not leave the dealership without printed documentation with the excuse that he printer does not work. That is what happened to us. Now we have to file a formal complaint and deal with this situation. This is a waste of our time and resources. I would not recommend this dealer at all. More

We made a service appointment for an oil change with Subaru of Fort Myers for a certain time period. When we got there, we were told a 2-hour wait and that it's first-come, first-served. Why not tell Subaru of Fort Myers for a certain time period. When we got there, we were told a 2-hour wait and that it's first-come, first-served. Why not tell us that when we made the appointment. I let them know that I was unhappy about that since we had an appointment. The service was completed within the hour after my complaint. We got home and in the next couple of days oil has been leaking onto our garage floor. I don't think we will be back, Subaru of Fort Myers. More

Robert Gilpin and Miguel Mitchell were just fantastic! Thank you so much guys, 10 out of 10! Thank you so much guys, 10 out of 10! More

I want to shoutout to Kim Green who is so awesome! Tysm Kim for calling me on my birthday to wish me Happy Birthday! You are the best !! And I absolutely LOVE MY SUBARU!!! Tysm Michelle Tysm Kim for calling me on my birthday to wish me Happy Birthday! You are the best !! And I absolutely LOVE MY SUBARU!!! Tysm Michelle More

I would give them negative stars if I could. They are dishonest and deceptive — we made a deal with them to buy a car. We wired the money to them, and they changed the price after the deal. We c They are dishonest and deceptive — we made a deal with them to buy a car. We wired the money to them, and they changed the price after the deal. We call that bait and switch. We told them we would not pay more and demanded our money back. They have held our money for seven days and still have not refunded. They are telling us the check is in the mail. Where have we heard that before? Stay away from this dealership...you've been warned. More

People tell me not to have my service done at the dealership because it will cost you more. I wouldn’t go anywhere but Subaru of Fort Myers. They are kind, consistent, professional and I know I’m g dealership because it will cost you more. I wouldn’t go anywhere but Subaru of Fort Myers. They are kind, consistent, professional and I know I’m getting work done by people who really know Subarus. In addition, I think their customer service is excellent. Let me tell you about my experience today with Jason. I went in to drop off my car to have a tire repaired or replaced. I wasn’t sure which but I got a flat tire the night before. I went online and booked my appointment easily. I got there and Jason said he thought it would need to be repaired but said he’d have someone look at it and if it needed to be replaced he’d let me know the price before they did the work (which is their standard practice). Here’s the part I wasn’t thrilled with…40 minutes later I hadn’t heard anything so I asked Jason and he immediately to check on it. He said my car was next up and he would let me know as soon as he had more information. He could see that I was not pleased…usually I’m in and out within 60-90 minutes, but I had brought my laptop and I was getting plenty of work done. But I had a work call coming up (that I thought id be able to take from home but that wasn’t looking likely). Jason can over a little later to tell me that in fact I did need a new tire. He told me the price and then immediately said that he would only charge me 1/2 of that for the inconvenience they caused. I appreciated the gesture but on top of that he offered me a space where I could take my call from a cubicle in a small. office so that I didn’t have to do it from the service waiting area. To me, that’s stellar customer service. Apparently two technicians went home sick but Jason did not lead with that as any kind of excuse. This is why I will continue to have my cars serviced where I buy them…Subaru of Fort Myers. More

Do not buy a used car here. These weasels will say that they inspected the car for safety and they dont. They will sell you a damaged car and not bat an eyelash about it. Of the These weasels will say that they inspected the car for safety and they dont. They will sell you a damaged car and not bat an eyelash about it. Of the well deserved bad rep that car salesmen get this bunch of xxxxxxxx take the crown for being the worst of the worst. They will lie to your face and tell you they will look into any problems you bring them, but wont have the guts to face you and tell you that they dont give a xxxx and wont really help. They will tell you that you bought a car with a bunch of problems "as is" but, bring it back and we will give you a good rate on the labor to fix the car they should have fixed before selling it. Terrible sales managers and I really dont understand how people can be so callous and selfish that they will take advantage of young inexperienced drivers and sell these cars knowing the problems that the car had. Buyer beware. Stay as far away from these clowns as posible. More

Enter TEAM made our very recent purchase very easy. Everyone was very polite, answered our questions, provided suggestions and all very Customer Service focused! Everyone was very polite, answered our questions, provided suggestions and all very Customer Service focused! More