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Town Subaru - Service Center
Englewood, NJ
79 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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79 Reviews of Town Subaru - Service Center
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September 15, 2023
The service was excellent. There was very good explanation of how the issue was investigated. Very good communication. Everyone friendly and great to work with. There was very good explanation of how the issue was investigated. Very good communication. Everyone friendly and great to work with. More
by XMal1
Employees Worked With
John
September 06, 2023
The service dept from the sales rep to the technician are courteous. The technician submitted a clear message explaining all the work that was performed on the xar courteous. The technician submitted a clear message explaining all the work that was performed on the xar More
by dianatwang
Employees Worked With
Woody McFadden
August 27, 2023
From top to bottom, Englewood Subaru has been the best. Working with John in the service Department has been easy and simply trust worthy knowing that what comes out for any repairs or simple maintenance i Working with John in the service Department has been easy and simply trust worthy knowing that what comes out for any repairs or simple maintenance is always done to high standards. More
by mbbacmar
Employees Worked With
John Desantis (Service), Kevin Raineri (Sales)
August 26, 2023
Never heard back that car was ready for pick up after service, until I went the next day. No answer on phone for hours, could not leave message, mailbox was “full”. service, until I went the next day. No answer on phone for hours, could not leave message, mailbox was “full”. More
by Sallysey
Employees Worked With
Woody McFadden
August 25, 2023
Excellent service and understanding. Identified problem and presented a solution quickly and professionally. We’ve always been very pleased with every aspect of this dealership. Identified problem and presented a solution quickly and professionally. We’ve always been very pleased with every aspect of this dealership. More
by tomvelardi
Employees Worked With
John in service was great
May 12, 2023
Our service experience this week was positive in every respect. Samantha was especially attentive to our needs and the maintenance on our car was performed quickly and well. respect. Samantha was especially attentive to our needs and the maintenance on our car was performed quickly and well. More
by reeves07666
Employees Worked With
Samantha Muller
June 26, 2020
Absolute worst subaru service center DO NOT GO THERE! I have used the subaru dealers at Englewood & Ramsey and ENGLEWOOD IS THE WORST! They have twice screwed up my cars while performin DO NOT GO THERE! I have used the subaru dealers at Englewood & Ramsey and ENGLEWOOD IS THE WORST! They have twice screwed up my cars while performing service and both times I had to take it somewhere else and pay several hundred dollars to get it fixed! Englewood even once broke a bolt and tried to make me pay for it. AVOID AT ALL COSTS. DRIVE TO ORANGETOWN OR RAMSEY OR EMERSON BUT DO NOT GO TO ENGLEWOOD!!! These guys have no business being in business. More
by PM
Employees Worked With
Service person's name not listed.
August 19, 2019
Terrible experience which almost caused a serious accident Absolutely terrible experience! I brought my 2014 STI to Subaru Englewood for a brake lamp switch recall and ended up having to go back 3 times. The Absolutely terrible experience! I brought my 2014 STI to Subaru Englewood for a brake lamp switch recall and ended up having to go back 3 times. The first time trying to start the car after picking it from the dealership the car would not crank or turn over on startup. After going back to the dealership the cause of the issue turned out to be improper placement of the brake lamp switch. On my first drive after taking the car to the dealership for the second time my brakes fully locked up on me in the middle of a busy main road which almost caused me to get into an accident. This was in the afternoon right before Subaru closed so I was left car less over the weekend. Altogether this wasted 5 days for me and over a full work day; 2-3 hours of waiting each visit. Aside from the huge waste of time, this caused unnecessary excessive wear on my brake pads and rotors and more importantly risked my safety. Not to mention the lack of care when working on my car as I noticed new scratches in the interior. If you would like the peace of mind knowing the job was performed correctly this is not the place to go to. If you value your car and safety please take your Subaru to any other dealership. More
by marcocampo
Employees Worked With
Woody McFadden
November 21, 2018
Great Service Manager: Woodrow McFadden! Great Service manager! I was having some issues with my Forester! Mr. McFadden was there to fix it and was liaison between the technician and myself. Great Service manager! I was having some issues with my Forester! Mr. McFadden was there to fix it and was liaison between the technician and myself. Truly understanding, helpful, professional as well as sincere... I was very happy to get my forester serviced and fixed.. More
by novageophysical
Employees Worked With
Woody McFadden
