Town Subaru - Service Center

Our service experience this week was positive in every respect. Samantha was especially attentive to our needs and the maintenance on our car was performed quickly and well. respect. Samantha was especially attentive to our needs and the maintenance on our car was performed quickly and well. More

Absolute worst subaru service center DO NOT GO THERE! I have used the subaru dealers at Englewood & Ramsey and ENGLEWOOD IS THE WORST! They have twice screwed up my cars while performin DO NOT GO THERE! I have used the subaru dealers at Englewood & Ramsey and ENGLEWOOD IS THE WORST! They have twice screwed up my cars while performing service and both times I had to take it somewhere else and pay several hundred dollars to get it fixed! Englewood even once broke a bolt and tried to make me pay for it. AVOID AT ALL COSTS. DRIVE TO ORANGETOWN OR RAMSEY OR EMERSON BUT DO NOT GO TO ENGLEWOOD!!! These guys have no business being in business. More

Terrible experience which almost caused a serious accident Absolutely terrible experience! I brought my 2014 STI to Subaru Englewood for a brake lamp switch recall and ended up having to go back 3 times. The Absolutely terrible experience! I brought my 2014 STI to Subaru Englewood for a brake lamp switch recall and ended up having to go back 3 times. The first time trying to start the car after picking it from the dealership the car would not crank or turn over on startup. After going back to the dealership the cause of the issue turned out to be improper placement of the brake lamp switch. On my first drive after taking the car to the dealership for the second time my brakes fully locked up on me in the middle of a busy main road which almost caused me to get into an accident. This was in the afternoon right before Subaru closed so I was left car less over the weekend. Altogether this wasted 5 days for me and over a full work day; 2-3 hours of waiting each visit. Aside from the huge waste of time, this caused unnecessary excessive wear on my brake pads and rotors and more importantly risked my safety. Not to mention the lack of care when working on my car as I noticed new scratches in the interior. If you would like the peace of mind knowing the job was performed correctly this is not the place to go to. If you value your car and safety please take your Subaru to any other dealership. More

Great Service Manager: Woodrow McFadden! Great Service manager! I was having some issues with my Forester! Mr. McFadden was there to fix it and was liaison between the technician and myself. Great Service manager! I was having some issues with my Forester! Mr. McFadden was there to fix it and was liaison between the technician and myself. Truly understanding, helpful, professional as well as sincere... I was very happy to get my forester serviced and fixed.. More

Dash Cam Tampering Footage of Subaru Of Englewood NJ Employee disconnecting dash cam before driving off lot. Video cuts off when employee pulls plug from dash cam. If yo Footage of Subaru Of Englewood NJ Employee disconnecting dash cam before driving off lot. Video cuts off when employee pulls plug from dash cam. If you look very closely just before video cuts out, you'll notice a slight movement of dash cam which indicates the time employee pulled power cable. Power plug was found wrapped around rear view mirror mount. I immediately attempted to file a complaint with Mr. Woodrow McFadden but he vigorously defended his Valet driver with all types of possible scenarios as to why the guy would pull the plug "By Accident" as Mr McFadden put it. So the camera power cable wrapped itself around the mirror mount through some type of osmosis? Of course the Valet driver denied ever touching the camera. I told Mr McFadden I would review video at home and contact him if I find anything revealing. After sending Mr. McFadden the video and several emails "all" communications from him have stopped. Is it because he realized, after watching video, his employee made a fool of him?...... Whatever the reason customers should beware when leaving your cars at this dealership overnight for service @ Subaru Of Englewood / Town Motors 135 South Dean Street Englewood NJ...... If we can't trust the managers at this dealership/service center to take the time and investigate a customer complaint then who can we trust!? They certainly didn't have a problem taking my $1400.00 for service but they seem to have a problem when it comes to customer service UPDATE: 10/3/18.... So after posting this video and review on Yelp the owner of the dealership posted a response to my review stating that she reached out to me and said we had a conversation about the incident. She claims we spoke about several things including any additional miles on car, service, etc........ Let me be very clear on her statement about our conversation.... "THAT CONVERSATION NEVER HAPPENED". Rather than "actually" contacting me she decided to post a false response to my review. I have since emailed with Mr. McFadden and called xxxxxxxx on the lie they decided to use as a response. The name of the game with Subaru Of Englewood seems to be..... lie, hide and cover-up. I actually feel bad for Mr McFadden because it looks like his boss threw him under a bus rather than speak with us herself. More

Great sales. Very poor customer service. It was a great experience when I purchased the Subaru Crosstrek three years ago. Very personalized. But the service center is simply awful. I have a m It was a great experience when I purchased the Subaru Crosstrek three years ago. Very personalized. But the service center is simply awful. I have a maintenance contract and due to a 'glitch' in the system they continue to try to charge me every single time. I didn't carry my paperwork w/me this last time (after three years you'd think I shouldn't have to) and they charged me for the service because my contract 'expired". Didn't expire. Now I can't get anyone on the phone. It's insulting and sad because the sales team is excellent. More

Excellent service Kelsey made the service appointment so easy, All the staff made me feel welcome especially the service manager woody Mc Fadden he took time to explai Kelsey made the service appointment so easy, All the staff made me feel welcome especially the service manager woody Mc Fadden he took time to explain what repairs was needed. would recommend this dealer service to anyone. Thanks More

Went in for recall work, then told I needed bogus services So dishonest! Free inspection they offered with our urgent recall work... I'm an easy target, because I believed them at first and ALMOST authorized $ So dishonest! Free inspection they offered with our urgent recall work... I'm an easy target, because I believed them at first and ALMOST authorized $2,000 of repairs without double checking. Took to a second opinion repair shop that our whole community uses and trusts. Found out we didn't need the work. Never go to anyone you cannot trust fully, even a dealership you think would want to earn your trust and business. I will not go back to this dealership. Trust is critical, and they blew it. Additionally, my car was not ready when it was supposed to be and it was a huge inconvenience with scheduling around retrieving it. More

2005 wrx sti My cousin bought a 2005 Impreza wrx sti and I took it for service and a multipoint inspection. Service was exceptional and professional. Thanks Woodro My cousin bought a 2005 Impreza wrx sti and I took it for service and a multipoint inspection. Service was exceptional and professional. Thanks Woodrow and the service manager Adrian Bordon More