Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
Town Subaru - Service Center
Englewood, NJ
79 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
Service Price Transparency
Workmanship
Service Time
Service Communication
79 Reviews of Town Subaru - Service Center
Sort by
February 07, 2024
Courteous and professional. Samantha was attentive to my concerns and addressed my questions, and followed up to resolve issue to my satisfaction. Samantha was attentive to my concerns and addressed my questions, and followed up to resolve issue to my satisfaction. More
by ramibu
Employees Worked With
Samantha Mulland
February 01, 2024
Appointment kept on time, waiting area very comfortable free coffee and refreshments, service manager kept me informed of maintenance progress. Never had a problem , pleasant experience. free coffee and refreshments, service manager kept me informed of maintenance progress. Never had a problem , pleasant experience. More
by rod324
Employees Worked With
Samantha Muller, Rolf Hansen
January 31, 2024
Samantha from the service team was very helpful and professional in dealing with customers even they are new in the dealership.My car was 5 years no issues until an engine light popped up and disables professional in dealing with customers even they are new in the dealership.My car was 5 years no issues until an engine light popped up and disables a lot of features.Samantha took my car in let the tech do the troubleshooting and recommended needed maintenance, explained everything that needs to be done and what was the timeline. She made sure that the car will come out safer better and fixed. With the amount of work to be done she waited until my car was fixed which was already late but she was there to support the customer. The charges she presented were fair and true to the work done. Overall the experience was amazing and excellent.with the service team of Samantha. Thank you for a great service..Jon Avila More
by bong.avila
Employees Worked With
Samantha Muller
January 20, 2024
36000 mile service was done in a timely manner. One exception, I specifically asked that the rubber gasket along the front windshield be checked as it had pulled out and it was never addressed. T One exception, I specifically asked that the rubber gasket along the front windshield be checked as it had pulled out and it was never addressed. This will necessitate a return visit. More
by Suzanne
Employees Worked With
Woody McFadden
January 17, 2024
Very organized and professional. My technician is amazing: he knows what he is doing! The dealership is always clean and updated. Everyone is friendly. I am very satisfied. My technician is amazing: he knows what he is doing! The dealership is always clean and updated. Everyone is friendly. I am very satisfied. More
by zuumklip
Employees Worked With
Woody McFadden
January 04, 2024
I was in and out in 30 minutes. Shayvon was very friendly and helpful. My dealings with this dealership have only been positive Shayvon was very friendly and helpful. My dealings with this dealership have only been positive More
by a.mcgreevey
Employees Worked With
Shayon Hamilton, Christopher Bradish
December 22, 2023
Took me in a little early as first in AM, gave good guidance to suggest best course of minimal work and services needed while addressing issue came in for. John answered questions, got me out quicker t guidance to suggest best course of minimal work and services needed while addressing issue came in for. John answered questions, got me out quicker than expected. Appreciated waiting area with coffee and wifi access and convenient ability to view service area. More
by Seth DG
Employees Worked With
John Disantis
December 17, 2023
John Desantis is great in the service dept! He is very knowledgeable and helpful. You need to get more of him in your service department. He is very knowledgeable and helpful. You need to get more of him in your service department. More
by V Harris
Employees Worked With
Woody McFadden
December 13, 2023
Scheduled service/recall a specific time/day dropped off car. 5 hours later called to checked status. Was told car was NOT worked and would have to be moved to the next day. Never received a call or anyth car. 5 hours later called to checked status. Was told car was NOT worked and would have to be moved to the next day. Never received a call or anything to say plans have changed. Thanks for wasting my day. Think twice about scheduling services. They are not good a making phone calls to tell you what has happened More
by juanie
Employees Worked With
Woody McFadden
