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Town Subaru - Service Center
Englewood, NJ
79 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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79 Reviews of Town Subaru - Service Center
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August 24, 2024
Good polite service Competent Engaging Concerned Knowledgeable Generally, interested in satisfying customer needs. Thank you service Competent Engaging Concerned Knowledgeable Generally, interested in satisfying customer needs. Thank you More
by GeoNamtra
Employees Worked With
Woody McFadden
August 15, 2024
Excellent service All great! Professional and personal John Lopes best manager Knowledgeable, caring, goes out of his way to assist! Professional and personal John Lopes best manager Knowledgeable, caring, goes out of his way to assist! More
by Sunny
Employees Worked With
Peter Poccia, Woody McFadden
August 10, 2024
I brought the car for oil change at ~10,000 miles. The car is practically new. I had to wait 2 and 1/2 hour and spent almost $200. The woman at the reception was not particularly friendly. The car is practically new. I had to wait 2 and 1/2 hour and spent almost $200. The woman at the reception was not particularly friendly. More
by Fiorenza Falcioni
Employees Worked With
Samantha
July 08, 2024
I had as less than good experience in May 2024 with a oil change on my Outback. I waited for my car, and it took an inordinate amount of time [almost 2 hours] to do a simple oil change. Plus, I had an appoin change on my Outback. I waited for my car, and it took an inordinate amount of time [almost 2 hours] to do a simple oil change. Plus, I had an appointment for this service. This poor service was capped off by having to wait for almost an hour, for the service department to find my car after they told me the service was completed They eventually found and brought my car to the area where the vehicles are returned to their owners., My car was buried in their parking lot, even though they knew I was waiting for my vehicle. This was all capped off by the person who delivered my car to me from their parking lot, sarcastically saying "thank you", when I didn’t offer him a gratuity. Also, as part of any service at Subaru of Englewood, they check your tire pressure. If necessary, they return the tire pressure to factory specifications. They over inflated my tires and they weren't set to factory specifications. More
by harold.schultz
Employees Worked With
Woody McFadden
June 23, 2024
Thank you so much ! ~~~Joe~~~! Joe really helped me out. Joe was able to replace my transmission valve body free of charge under warranty on a nearly 11 year old vehicle. ~~~Joe~~~! Joe really helped me out. Joe was able to replace my transmission valve body free of charge under warranty on a nearly 11 year old vehicle. For those that don't know. CVT warranty was extended to 10 years. after 10 it requires approval. however because of joe's specific insight that he was able to help get the cost covered under special warranty coverage. I don't think that was common knowledge, but he was able to work his magic. Subaru of America may have have came to same conclusion or partial good will coverage but Joe was able to come up with the conclusion right away without a long drawn out process to get approval + he was able to get it completely covered under warranty. More
by bg
Employees Worked With
joe,samantha
June 11, 2024
Staff very knowledgeable, courteous, understanding, pleasant, , excellent customer service knowledment, waiting time was great, I will definitely in the future visit again pleasant, , excellent customer service knowledment, waiting time was great, I will definitely in the future visit again More
by Liz9115b2
Employees Worked With
David McCall, Alberto Reyes
June 01, 2024
This review is specific to the service department. Why I can’t be given a price for an oil change when anywhere else it’s provided is beyond me. Next is how long this whole ordeal took, my entire day Why I can’t be given a price for an oil change when anywhere else it’s provided is beyond me. Next is how long this whole ordeal took, my entire day 11am -4pm (with appointment!). To then be given a bill of over $100! There are local GOOD, HONEST spots that charge half. Can definitely say I won’t be returning and will think hard about my patronage. More
by Rbanecpn
Employees Worked With
Unknown
