Subaru of Columbia - Service Center

Took my car in for service well before my appointment time. Fast and very courteous! time. Fast and very courteous! More

Service from dropping off my vehicle to returning your loaner was excellent. everyone I encountered was professional, pleasant and helpful. loaner was excellent. everyone I encountered was professional, pleasant and helpful. More

Everyone that I encountered when dropping off my vehicle and returning your loaner was professional, friendly and helpful. And planned work was completed as expected! and returning your loaner was professional, friendly and helpful. And planned work was completed as expected! More

Service was completed on my car within a reasonable time and River was a good customer service. time and River was a good customer service. More

Everything went fine and quickly. Making me type stuff in here makes me less likly to want to respond to this survey. Making me type stuff in here makes me less likly to want to respond to this survey. More

Very helpful and a pleasure to deal with! These are the best people and dealership we have ever dealt with These are the best people and dealership we have ever dealt with More

Staff very friendly, car taken in immediately upon arrival for service. Text and personal contact on status of repairs. Questions answered about future scheduled maintenance to prepare for next servic arrival for service. Text and personal contact on status of repairs. Questions answered about future scheduled maintenance to prepare for next services. More

The service was very good. They did a great job getting me scheduled and getting the work done. They did a great job getting me scheduled and getting the work done. More

Broken Horn on my Subaru. Took it in and dropped it off in the morning. They had to order a part and I asked if I could just bring back the car and settle up then when the par Took it in and dropped it off in the morning. They had to order a part and I asked if I could just bring back the car and settle up then when the part arrived. I asked how much it would all be and they said between 240 and 300. Took care of back 3 days later when the part came in. Dropped off in the morning and they finished at 3:30. Went to pay and it was $622, double what they suggested. I was blown away, they said with diagnostics and install and part it was that much now. I paid it and drove away but it didn’t seem right to pay double what was suggested. I called back in and they agreed to remove diagnostic fee taking total back to $442. Still more the they said on Monday. Guess we just need better estimates. But $442 for broken horn seems nuts between part, labor. If I had know that it was more than $300, I likely would have waited until I had to have a horn and gotten work done. More

My appointment went very well. It was quick and well organized. The staff was easygoing and knowledgeable. I felt well taken cared for. It was quick and well organized. The staff was easygoing and knowledgeable. I felt well taken cared for. More