Subaru of Columbia - Service Center

Had an appointment but had to wait over an hour for the oil change and tire rotation to be completed. Then I was charged $132.79 for service that I was told there would be no charge for. Meredith overheard oil change and tire rotation to be completed. Then I was charged $132.79 for service that I was told there would be no charge for. Meredith overheard my conversation and listened to my recorded call to make the appointment and ended up crediting my charges. I commend her for this but I will look elsewhere for future oil changes as that is way overpriced. On my previous 2020 Forester, with the old dealership, I was paying $50.00 for an oil change and free tire rotation because I got the tires there. The new ownership is running off customers as I tried to negotiate a deal in Columbia for my new 2025 Forester,.but ended up going to Lou Fusz in St. Peters and saved around $2,000.00. Not bad for a short drive down I-70. On my last Forester, the service department didn't top off the fluids on multiple visits so the anti-freeze got too low which caused a problem that had to be repaired. The service guy told me it had evaporated and I said I have owned cars for 50 years and it had never evaporated before. I Googled it and found out that anti-freeze rarely evaporates. I don't like it when guys think I am so stupid that I am going to believe anything they tell me. And the windshield washer fluid was low as well. I can't say that I would recommend the service department but they are the closest for me to use. They also adjusted the passenger seat on this visit so that it was all the way back. You asked my feedback, and there you have some of it!! Thanks for listening!! More

We were kept updated throughout the service appointment with calls and text. The experience with the dealership was very positive. with calls and text. The experience with the dealership was very positive. More

Car drives great after new tires were installed! Thank you to River & the service department. Thank you to River & the service department. More

The work was done properly, promptly, and River kept me in the loop during the process. in the loop during the process. More

River kept me updated throughout my service appt with calls & texts! Very pleasant and informative calls & texts! Very pleasant and informative More

Overall my experience with the dealership has been positive in the 10 years I've owned my Forester. I don't like being charged a "diagnostic fee" anytime I'm getting something other than routine work positive in the 10 years I've owned my Forester. I don't like being charged a "diagnostic fee" anytime I'm getting something other than routine work done. I have noted that the lug nuts on my driver front tire have come loose after the last two tire rotations, causing me concern they're not being adjusted to the correct torque following rotation. This has resulted in lug nuts coming so loos they have been within 1/2 turn of completely coming off the bolt. More

We had a very positive experience purchasing a used certified Subaru Outback. Garrett, our salesman and contact person throughout the entire process, could not have been more knowledgeable, helpful or certified Subaru Outback. Garrett, our salesman and contact person throughout the entire process, could not have been more knowledgeable, helpful or professional. We've had the car for a couple weeks now and it continues to meet and even exceed expectations. A really good car and driving experience both around town and on the highway. More

Outstanding. Wonderful people to work with. I really appreciate having a dealership so attentive and with such nice people.... River, Meredith and the whole crew Wonderful people to work with. I really appreciate having a dealership so attentive and with such nice people.... River, Meredith and the whole crew. More

I like my dealer. i hate having to fill out surveys for services i engage with. i hate having to fill out surveys for services i engage with. More

Too expensive for an oil change and tire rotation. Nothing else was done. Floor could have been vacuumed quickly or a comp car wash maybe? Nothing else was done. Floor could have been vacuumed quickly or a comp car wash maybe? More