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26 Reviews of Subaru of Ann Arbor - Service Center
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October 01, 2024
Friendly, helpful, knowledgeable, and not condescending. Also not pushy and up front and honest about services, what is covered, and reminders to keep your vehicle in it’s warranty. Also not pushy and up front and honest about services, what is covered, and reminders to keep your vehicle in it’s warranty. More
by Janelle_k_thomas
Employees Worked With
Steve McArthur
September 29, 2024
I enjoy the service department at this dealership. It’s always comprehensive and quick. Everyone I work with is super helpful and friendly. It’s always comprehensive and quick. Everyone I work with is super helpful and friendly. More
by Ashley.Bushner
Employees Worked With
Steven McArthur
September 28, 2024
Came in for basic services was in and out the door very quickly the technician and my service advisor both work quickly and professionally to have me on the road in under 30 minutes service writer was frie quickly the technician and my service advisor both work quickly and professionally to have me on the road in under 30 minutes service writer was friendly and knowledgeable made me feel like I was truly taking care of technician took care of my car and treated it like it was theirs I even received a complimentary car wash! I highly recommend service at Subaru of Ann Arbor More
by bigredtruck1994
Employees Worked With
Ian Azzopardi, Zach Dunning, Darren Henry, Clayton Danner, Christopher Bazzel
September 27, 2024
Friendly, welcoming and thorough service tech. Didn’t need an appointment to do routine maintenance. Comfortable waiting area with good coffee and snacks. My car was ready when they said it would Didn’t need an appointment to do routine maintenance. Comfortable waiting area with good coffee and snacks. My car was ready when they said it would be. More
by Shel
Employees Worked With
Don’t remember
February 02, 2024
Absolutely amazing ! Mack Jubreal sold me my 2022 WRX GT many miles ago & just over a year ago.Mack Jubreal & Josh Lancaster went above & beyond & exceeded my expectation Mack Jubreal sold me my 2022 WRX GT many miles ago & just over a year ago.Mack Jubreal & Josh Lancaster went above & beyond & exceeded my expectations! Love my Subaru! Mack has earned my respect and business for all my future business! My car desperately needed new tires and Mack and Josh picked up my car from me because I couldn’t get out of work to get them replaced. The whole dealership experience is the best I’ve ever had , everyone I interacted with at Subaru of An Arbor has been great & personable. More
by Joe Hinton
Employees Worked With
Josh Lancaster, Darren Henry, Mack Jubrael
March 28, 2019
Service is Now Adequate Rather Than Outstanding I had previously rated Dunning Subaru five stars, and enthusiastically recommended the dealership. In my experience, their service department has gone I had previously rated Dunning Subaru five stars, and enthusiastically recommended the dealership. In my experience, their service department has gone from exceeding expectations, to just adequate. It now takes two or three emails to get a response on "A" priority items, such as recall questions. I went yesterday for an oil change and recall air bag repair, and the repairs took two hours longer than stated. The service tech, who historically had gone "above and beyond" for his customers, failed even to apologize for the delay; or acknowledge the inconvenience. On a positive note: The dealer principal, John T., is an honest business person, who does respond promptly to his own emails, even though his service people no longer do. Also, the new service manager, Joe O., seems to be competent and customer oriented. Unlike the above noted service tech's defensive response, Joe did apologize for the delay, and made no excuses. Finally, the repair work itself is competently done. For those reasons: Honest business owner, competent service director, and skilled repairs, I cannot in good conscience reduce the rating to less than three stars. However, whereas I used to have the majority of my work done at Dunning Subaru, I now have most of my car repairs and maintenance done by a local garage, which has much better customer service and more favorable pricing. More
by kcfield
Employees Worked With
Michael Green
