Subaru of Ann Arbor

I came in, checked out forester wanted to buy, i'm pre approved salesman was suppose to call me friday with details on color and bottom line paper work and never did. guess you people don't want to really approved salesman was suppose to call me friday with details on color and bottom line paper work and never did. guess you people don't want to really want to sells cars.salesman was glenn knight More

Subaru of Ann Arbor did a great job. I love my new Impreza. Glen my sales person was great to work with! I love my new Impreza. Glen my sales person was great to work with! More

Everyone and everything was very clean and professional. Very knowledgeable about offers and cars they have. Very knowledgeable about offers and cars they have. More

Weston was knowledgeable and helped us immensely on the purchase of our 2025 hybrid Forrester purchase of our 2025 hybrid Forrester More

Our Salesman Nate was very professional and was able to answer any and all questions and concerns about the car. Nate is an excellent Salesman without being pushy. After the Sale everything went very smoot answer any and all questions and concerns about the car. Nate is an excellent Salesman without being pushy. After the Sale everything went very smoothly. We are looking forward to our questions and answers day which we will schedule soon. Again thank you Nate for your help. More

Thank you Nathan Braley sales consultant for your superior customer service, positive attitude, being so nice!….and going out of your way to make my deal happen…and so quickly. I’m so happy with my superior customer service, positive attitude, being so nice!….and going out of your way to make my deal happen…and so quickly. I’m so happy with my Subaru Crosstrek! Excellent company to do business with. Lil Deyer Norton Shores, Mi. More

Purchased a 2017 Subaru forester 10 days ago, battery needs replacing, spoke to the sales manager and was told it passed initial inspection and there was nothing they could do. Be very careful! Gave us n needs replacing, spoke to the sales manager and was told it passed initial inspection and there was nothing they could do. Be very careful! Gave us next to nothing for our trade also. More

We had excellent service provided by Sharif Thabata, Sales & Leasing Consultant. Sharif guided us through obtaining our 2025 Subaru Forester. Sales & Leasing Consultant. Sharif guided us through obtaining our 2025 Subaru Forester. More

A “Worry Free” experience? Ha. This dealership provided nothing but worry the entire process. First, I bought a used Subaru outright (and checked the whole Carfax history—no a Ha. This dealership provided nothing but worry the entire process. First, I bought a used Subaru outright (and checked the whole Carfax history—no accidents and great condition)—but near the end of the paperwork they told me they didn’t have the title and that it would arrive in “several days”. Those days turned into six weeks until I could get the car. A monh and a half! No one would give me the entire answer of why they couldn’t get the title and acted as if it was no big deal. It would take many many calls to get ahold of anyone at the dealership and they did not give any answers in emails— I guess they didn’t want anything in writing. When I finally did talk to a person, who I thought was giving me the runaround, they acted all annoyed as if this was entirely my problem. Then, finally got the car when title came in but still had the temporary license which was for three weeks. Well, nearly three weeks later still no license plate. Again, numerous calls and emails unanswered for weeks until finally got ahold of someone two days before saying the plate was there and I had to pick it up. Why did no one call me back or tell me it was there? They had said they were mailing it so I wouldn’t have to drive and hour each way to the dealership—(just like they said the title would be in soon) but I chose to pick it up myself so I would no longer have to deal with this dealership. I can’t even imagine how much time I spent trying to get answers and my car for this two month period. Oh, and a few days after I got the car it started having what felt like a strut/brake problem—and when I took it to my automotive place it needed over $3,000 in repairs! Did something happen to it when it was sitting in their parking lot for a month in a half? Did they already know it had these problems although there was no indication of it in the Carfax report? I suspect they did—but then again I’d never know as they are consumate timewasters, not wanting to commit to any answers. They have absolutely 0 customer skills. I could not recommend them less. Stay away! More