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Subaru White Plains

Elmsford, NY

4.6
398 Reviews

258 E Main St

Elmsford, NY

10523

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Showing 398 reviews

January 09, 2020

I always am treated with respect and professionalism. And of course my Service Advisor looks out for me and takes care of my concerns. Great service More

by bcruz1029
Recommend Dealer
Yes
Employees Worked With
Tom Cominsky
Jan 10, 2020 -

Subaru White Plains responded

Hello! Thank you for the 5-star review and feedback! Taking care of our car owners in addition to their vehicles is something we hold in high regard. We strive to be open in our communication and answer any questions you may have, while servicing your car efficiently. If there is anything else that we can do for you, please reach out and let us know! Safe Travels!

January 06, 2020

Constant flow When you arrive at the service center, you are greeted and moved right along. The transition is smooth. Wait time is minimal if waiting for service. More

by SailorSong
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Thomas Cominski
Jan 06, 2020 -

Subaru White Plains responded

Hello! It is fantastic to hear that your experience at Subaru White Plains was efficient and positive! We understand that other dealerships may not be as smooth or communicative, but we strive to stand out from the rest! I would like to hear what we could have done better that could have pushed us to a 5-star rating. Sometimes it’s the little things that could change that review from a good one to a great one, and I would like to know your feedback in that aspect! Please reach out to me and I look forward to speaking with you! Nolan Corlew General Sales Manager The Premier Collection nolancorlew@thepremiercollection.com

January 06, 2020

Need some work in finance My sales consultant couldn't have been more patient and helpful with reviewing the new Outback I have leased. The finance department needs some help w More

by tom0450
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Angie Harrsch, Sales conultant
Jan 06, 2020 -

Subaru White Plains responded

Hello! We are so glad that Angie was able to assist you today! Leasing a new car can be stressful at times, so we do our best to settle the nerves of car owners and give them all the information they need! I would like to hear about the situation with the finance department however and see if there is anything that we can be doing better. Please reach out to me! I look forward to hearing from you! Nolan Corlew General Sales Manager The Premier Collection nolancorlew@thepremiercollection.com

October 26, 2019

Helpful and knowledgeable Julian Gill assisted me in purchasing my crosstrek. He was extremely courteous and helpful in explaining all the safety features of the car. The dea More

by mary718
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Julian Gil, Nolan Corlew
Oct 28, 2019 -

Subaru White Plains responded

Thank you for visiting our dealership! We are thrilled to hear that you had a positive experience with Julian and our entire staff. It's always a pleasure to be able to help a customer find the exact vehicle they are looking for. We hope you enjoy your new Crosstrek! Please let us know if we can be of further assistance. Safe travels!

October 14, 2019

Competent, caring and professional service. Treated very well. Problem addressed and corrected. Everything done to make my experience pleasasnt and comfortable. Westchester Subaru has updated More

by JayBee1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tom Cominsky
Oct 14, 2019 -

Subaru White Plains responded

Hello, We are glad that you enjoyed your visit with us so much! We pride ourselves on our top-notch customer service and attention to details. Ensuring our customers have a friendly and positive experience is a main priority of ours and it is wonderful to see you got nothing short of that. If you need anything else please don't hesitate to reach out. Safe travels!

September 02, 2019

Do not use this dealership if you are out of state! I contacted this dealership from Autotrader Sunday. I received an email stating someone would be in contact with me. Monday morning promptly at 9:00 More

by Tim
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Stephen Caron
Sep 03, 2019 -

Subaru White Plains responded

Hello Tim, We are sorry for the inconveniences that you faced. Please reach out to me with your phone number and the best time to call you so I can learn more of the details about your communications with our store. I look forward to speaking with you soon and ensuring something like this doesn’t happen again. Sincerely, Jeremy Abramson VP & Group Manager jeremyabramson@thepremiercollection.com

August 12, 2019

Courteous and convenient The staff at Subaru inspire confidence. I know my car is in good hands. They explain everything that needs to be done in terms I can understand. I l More

by rosenrose
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
GRAZIA BUETI
Aug 14, 2019 -

Subaru White Plains responded

Hello, We are glad you enjoy working with our staff so much! It is important to us to explain details of the vehicles thoroughly so that customers have the information they need in order to make an educated decision. We appreciate your feedback and are always here if you need anything else. Take care!

May 29, 2019

Great Experience Personable helpful sales staff, no pressure to make a fair deal. Pricing on the car and your trade in was fair, the buying process is easy, and I left More

by Saily
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eric Rodriguez & Nolan Corlew
May 29, 2019 -

Subaru White Plains responded

Hello Saily, Thank you for all of the kind adjectives you used to describe your experience! We always love reading feedback from our customers and seeing what they think we do well and where we stand to improve. We pride ourselves on our top-notch service and we do everything we can to give the customers the necessary information to make an informed decision on their own. We look forward to working with you again the next time you're in - safe travels!

May 08, 2019

new car purchase Car delivered in good shape, on price and presented and explained well. Time for delivery either overly optimistic or misleading. Promised reimburse More

by psgllp
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
evrol mckenzie
May 09, 2019 -

Subaru White Plains responded

Hello, I am sorry to hear that the reimbursement has not happened yet. I can understand how this is dissapointing and I would like to personally get this settled right away. Please contact me at your earliest convenience so I can get this sorted out for you. I look forward to resolving this issue as soon as possible. Thank you for reaching out. Sincerely, Jeremy Abramson VP & Group Manager jeremyabramson@thepremiercollection.com

December 09, 2018

Accommodating and caring Shopping for a used car is always a challenge for me because of my many allergies. Jeremy Abramson had Leonardo Didonna and Han Jang line up cars tha More

by Judy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Han Jang, Leonardo Didonna, Jeremy Abramson
Dec 10, 2018 -

Subaru White Plains responded

Hello Judy, We are glad that Jeremy, Leonardo, and Han were able to accommodate you! All of our staff members care about our customers and would do anything to make sure they're comfortable during their visit(s). We appreciate your business and are always here if you have any further questions. Take care!