Subaru White Plains

Nice And Easy! This review has nothing to do with the service department, but instead with the sales process. Last week I went into the dealership with dread, as m This review has nothing to do with the service department, but instead with the sales process. Last week I went into the dealership with dread, as most of us do who are looking for a new car. I knew I wanted a Subaru Forrester but I also knew how much I wanted to spend. I was greeted promptly and was introduced to one of their many sales associates. We discussed what I wanted and how much I was wiling to pay. Within a half hour I put down a deposit. No fuss/no muss. I just want to thank Fanny Polanco for a very stress free experience. Everyone there was friendly and helpful. Make sure you get a cup of coffee while you're there. It's pretty good :-) More

Long wait times and bad service So i went in for an oil change and tire rotation. I also told them about my car having trouble starting. They found nothing wrong with it. Not only So i went in for an oil change and tire rotation. I also told them about my car having trouble starting. They found nothing wrong with it. Not only did they find nothing wrong but it toook 3 hours to do an oil change. Fast forward a week later and i was stuck at work overnight because my starter was broken. I feel like this would not have happened if it would have been caught ahead of time. More

I always am treated with respect and professionalism. And of course my Service Advisor looks out for me and takes care of my concerns. Great service And of course my Service Advisor looks out for me and takes care of my concerns. Great service More

Constant flow When you arrive at the service center, you are greeted and moved right along. The transition is smooth. Wait time is minimal if waiting for service. When you arrive at the service center, you are greeted and moved right along. The transition is smooth. Wait time is minimal if waiting for service. More

Need some work in finance My sales consultant couldn't have been more patient and helpful with reviewing the new Outback I have leased. The finance department needs some help w My sales consultant couldn't have been more patient and helpful with reviewing the new Outback I have leased. The finance department needs some help with giving estimates. More

Helpful and knowledgeable Julian Gill assisted me in purchasing my crosstrek. He was extremely courteous and helpful in explaining all the safety features of the car. The dea Julian Gill assisted me in purchasing my crosstrek. He was extremely courteous and helpful in explaining all the safety features of the car. The dealership was able to find the model and color I wanted very quickly. More

Competent, caring and professional service. Treated very well. Problem addressed and corrected. Everything done to make my experience pleasasnt and comfortable. Westchester Subaru has updated Treated very well. Problem addressed and corrected. Everything done to make my experience pleasasnt and comfortable. Westchester Subaru has updated their service area so they are now top of the line and customer friendly. More

Do not use this dealership if you are out of state! I contacted this dealership from Autotrader Sunday. I received an email stating someone would be in contact with me. Monday morning promptly at 9:00 I contacted this dealership from Autotrader Sunday. I received an email stating someone would be in contact with me. Monday morning promptly at 9:00 I was contacted by a salesman. I do not remember the name. I told him I was interested in the 2014 Chrysler S Convertible and that I was out of state. I asked some questions about the car and told him I was serious about purchasing it. He told me they were very busy today and that he could not promise anything immediate. He said he would give my information to the used car salesman and he would call me. Needless to day I was never contacted and waited around all day. I told him I was off today and wanted to get the financing through his dealership, which is a bonus because they get a kickback. He told me to apply online which I did immediately. When I called the dealership around noon to check on my application approval and speak to the used car manager, I was told it was already sold this morning. When someone calls first thing in the morning and is a serious buyer regardless of where you are from, you should give them first class service and make it a priority to sale the car. I am very disappointed but will continue to look online nationwide and will find another with a dealership that will take my call seriously and deal with the final sale of the car. More

Courteous and convenient The staff at Subaru inspire confidence. I know my car is in good hands. They explain everything that needs to be done in terms I can understand. I l The staff at Subaru inspire confidence. I know my car is in good hands. They explain everything that needs to be done in terms I can understand. I like the comfort of the waiting area also. More