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Subaru White Plains
Elmsford, NY
398 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 398 reviews
May 13, 2020
My experience with Subaru in Tarrytown was very positive. Efficient staff, clean location and COVID-19 concerns taken professionally serious. Two thumbs up, thanks Tom! Efficient staff, clean location and COVID-19 concerns taken professionally serious. Two thumbs up, thanks Tom! More
by Marguerite Franklin Beltrano
Employees Worked With
Tom Cominsky - Service Advisor
May 09, 2020
Service was quick, and glad to see they were taking precautions for COVID. And very appreciative of the complimentary Uber, but wished they had informed me beforehand that the waiting area was closed. precautions for COVID. And very appreciative of the complimentary Uber, but wished they had informed me beforehand that the waiting area was closed. Also noticed a piece of the seat rail trim was off when I got home but no biggie as I put it back myself. More
by TommyYonkers
Employees Worked With
Service department
May 08, 2020
I had a great experience Rocco and Gabriel were very professional and yet also very accommodating. I appreciate the fact they elaborated every options I could acquire but yet we’re not pushy. Rocco es professional and yet also very accommodating. I appreciate the fact they elaborated every options I could acquire but yet we’re not pushy. Rocco especially made everything very convenient to understand from the first phone call of inquiry til I drove away in my first Subaru which I’m beginning to fall in love 😍 with. More
by Anonymous
Employees Worked With
Rocco and Gabby
May 02, 2020
Awesome service. They are truly the best. Quick and very diligent in using Covid precautions. I can’t say enough good things about the White Plains service department. diligent in using Covid precautions. I can’t say enough good things about the White Plains service department. More
by Susannekf
Employees Worked With
Don’t remember their name-sorry
May 01, 2020
My new Subaru My lease was up and decided to buy. The buying experience was different due to the Covid 19 virus. Most negotiation was done over the phone and docu My lease was up and decided to buy. The buying experience was different due to the Covid 19 virus. Most negotiation was done over the phone and documents were exchanged by text. When I went to the showroom to pick up my car the paper work was all prepared and the car was prepped and ready. No compliants. More
by sprng993
Employees Worked With
Rocco Chiusano
April 28, 2020
The professionalism and Outstanding customer service provided on acquiring my new car from Rocco Chiusano during these difficult times was so much appreciated. A+++ service. provided on acquiring my new car from Rocco Chiusano during these difficult times was so much appreciated. A+++ service. More
by Mryeamon
Employees Worked With
Rocco Chiusano
April 24, 2020
Car Leasing Experience I just leased a new Outback Premium and the process was smooth and easy. Rocco offered me an extremely competitive quote and was extremely profession I just leased a new Outback Premium and the process was smooth and easy. Rocco offered me an extremely competitive quote and was extremely professional More
by Mike K.
Employees Worked With
Rocco Chiusano
February 21, 2020
Nice And Easy! This review has nothing to do with the service department, but instead with the sales process. Last week I went into the dealership with dread, as m This review has nothing to do with the service department, but instead with the sales process. Last week I went into the dealership with dread, as most of us do who are looking for a new car. I knew I wanted a Subaru Forrester but I also knew how much I wanted to spend. I was greeted promptly and was introduced to one of their many sales associates. We discussed what I wanted and how much I was wiling to pay. Within a half hour I put down a deposit. No fuss/no muss. I just want to thank Fanny Polanco for a very stress free experience. Everyone there was friendly and helpful. Make sure you get a cup of coffee while you're there. It's pretty good :-) More
by jbfromwp
Employees Worked With
Fanny Polanco, Jeremy Abramson
February 06, 2020
Long wait times and bad service So i went in for an oil change and tire rotation. I also told them about my car having trouble starting. They found nothing wrong with it. Not only So i went in for an oil change and tire rotation. I also told them about my car having trouble starting. They found nothing wrong with it. Not only did they find nothing wrong but it toook 3 hours to do an oil change. Fast forward a week later and i was stuck at work overnight because my starter was broken. I feel like this would not have happened if it would have been caught ahead of time. More
by JayB93
Employees Worked With
dont remember
January 22, 2020
Service Department First off let me start out and state that I am an active duty service member, not boasting but I believe that this quality allows me to take certain a First off let me start out and state that I am an active duty service member, not boasting but I believe that this quality allows me to take certain aspects of normal day occurrences in to consideration but my last visit with the Subaru Service Department in White Plains was sub par! Scheduled an oil change for my 2019 STI, when I dropped my car off for the service it was immediately taken out for a joy ride by one of the valets! When the valet came back with my car, he circled the parking lot in which they keep all the other vehicles and then left the property once more, REALLY?!?!?!?! Finally my car was brought back to the shop in the rear of the building. Needless to say I'm in the waiting room the entire time watching my car being driven around like its this guys personal. Truly remarkable, got to love waste and abuse of others personal belongings. Anyhow, once my car's service was done (which might I state, took 4 hrs. for a scheduled oil change to be completed), it was brought back to me in sport mode, a damaged aftermarket wheel, and a destroyed tire.... Then they tried to play the blame game, saying that it didn't happen while the car was in their care. I questioned them on the amount of time that it took the vehicle to be serviced that no technician was aware of the leak in the tire, but the damage to the tire was so catastrophic that it was impossible for no one to realize the damage. There was and inherent and audible hiss coming from the damaged tire and was easily spotted and noticed. Even after this was all noted they still continued to play this back and forth with me saying that they are going to make good on their behalf and replace the tire. Needless to say this was painstakingly unpleasant, going back and forth to the service department and dealing with these pirates. There are 2 employees at the service department that I do like and who were very respectful of my concerns and honestly were as adamant about what needed to be fixed as much as I was. I have spoke to the CEO of the group (Jeremy Abramson) who tried to help in some way but still nothing has happened, which goes to show how helpful they really are. And still after 30+ days this issue persists with my vehicle and its damaged wheel. Wishing and hoping the problem will just go away after it goes unaddressed never works. ABSOULTELY HORRIBLE CUSTOMER SERVICE!!!! DO NOT GO TO THIS LOCATION IF YOU WANT TO HAVE HONEST SERVICE FOR "YOUR" CAR!!!! More
by chris
Employees Worked With
Jason Nix, Jeremy Abramson
