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Subaru White Plains

Elmsford, NY

4.6
394 Reviews

258 E Main St

Elmsford, NY

10523

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Showing 394 reviews

August 03, 2020

Excellent customer service. Found just the car I wanted. Salesman went over all features in detail. Feel I got a good deal. All around great experience and recommend this dealership very highly. More

by Erojam
Recommend Dealer
Yes
Employees Worked With
Derrick Giese. 5 stars!
Aug 05, 2020 -

Subaru White Plains responded

Hi! Thank you for the recommendation! It means a lot! We appreciate you having the confidence to work with Derrick and the rest of our team. You will love your new Subaru! Please stay safe and take care!

August 03, 2020

Con artists Rocco and Gabriel took advantage of the fact that I was somewhat under the weather when I went in to purchase a vehicle. They pulled a switcheroo on More

by Johnnie
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Rocco and Gabriel
Aug 04, 2020 -

Subaru White Plains responded

Hi Johnnie, I am so sorry to hear you feel this way about Rocco and Gabriel; we are a family run business and switcharoos are not part of our practices. There has to be a reasonable explanation for the miscommunications. I would like to discuss this with you further, please email me with the best number and time to call you. Jeremy Abramson VP & Group Manager JeremyAbramson@ThePremierCollection.com

Sep 08, 2020 -

Johnnie responded

My " all in " price was supposed to be $21,900 for the Sport model according to Rocco. In addition he claimed he couldn't get me one in silver which is what I originally requested.. He told me this gray was a " BMW " color like that is supposed to impress me. It is quite ugly and the vehicle is not the model it was supposed to be.. Very unhappy that I tried to do business locally. John

August 03, 2020

I took my car in for service. It was a great experience. I was given a loaner and there was no hassle with the service More

by lcouncil7
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Amelia Acuero, Nolan Corlew , Jeremy Abramson, Eric Schmitt
Aug 05, 2020 -

Subaru White Plains responded

Hi! We are so glad we had an easy and hassle-free experience with you! Our service team is doing a wonderful job, and we appreciate the feedback about them! We hope to work with you again, and in the meantime, stay safe!

August 01, 2020

Rocco Chiusano is Amazingly awesome!!!I have been looking for a Subaru outback limited xt for months and couldn't find one because I was looking for a specific color combo. I called many dealership and all t More

by SA
Recommend Dealer
Yes
Employees Worked With
Rocco Chiusano
Aug 05, 2020 -

Subaru White Plains responded

Hello! You picked an outstanding vehicle! The Outback is perfect for the outdoors, and we are so glad we were able to put you in the driver's seat. Rocco is as hard-working as they come, and he always goes the extra mile for our customers. Thank you for doing business with us, and we really appreciate you letting us know we are doing! We are only a phone call away if you need anything else for your Outback!

August 01, 2020

OUTSTANDING These guys were amazing; helpful, honest, fun to work with. I worked with Hector. What a doll. SO patient! And he explained EVERYTHING to me!!! H More

by nancy from NYC
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Robert Sorenson
Aug 05, 2020 -

Subaru White Plains responded

Hi Nancy! It is so great to see these kind words about Robert, Hector and the rest of our team! We truly appreciate this, and it was a pleasure working with you. We hope to work with you again soon! If you need anything else in the meantime, please do not hesitate to give us a call! Stay safe and take care!

July 31, 2020

Derrick was fantastic he helped my wife and I with every step to leasing our cross trek . Robert was also very helpful .. especially during these tough times ... they made the whole process seem Easy ....!! More

by F_consolo
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nolan Corlew , Jeremy Abramson, Eric Schmitt
Aug 05, 2020 -

Subaru White Plains responded

Hello! We are working hard to make things as easy as possible for our customers right now, and we are so glad to know we were able to provide that for you! The Crosstrek is an amazing vehicle and we know you will love it. Take care and stay safe!

July 30, 2020

The representative provided me with excellent customer service. She was very knowledgeable and friendly. She was extremely helpful and went above and beyond to make sure I was comfortable and satisfied More

by Brendanorman325
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kimber
Aug 05, 2020 -

Subaru White Plains responded

Hello! It is so great to hear you had such a great experience! We really appreciate this feedback about our team, and we are so proud of how well they are doing. Thank you for working with us, and we hope to work with you again soon! Stay safe and take care!

July 29, 2020

We are enjoying the new Subaru Outback, and many thanks to Connor Reilly, Nolan Corlew, and Rob Sorensen for their help - very professional and efficient process. More

by yk
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Connor Reilly, Rob Sorensen, Nolan Corlew , Jeremy Abramson, Eric Schmitt
Aug 03, 2020 -

Subaru White Plains responded

Hello! The Outback is a tremendous vehicle, and we know you will love it! We have so many great members of our team, and we are so glad you got to work with them! Please let us know if there is anything else we can do for you! Stay safe and take care!

July 29, 2020

Excellent. Thanks again for the great service and great customer experience . Thanks to the email postings that we could use some of your work on your website if there are some more peopl More

by Primoperfetti
Recommend Dealer
Yes
Employees Worked With
Service
Aug 05, 2020 -

Subaru White Plains responded

Hi! Thank you for the kind words and the five-star review! We are so glad we could provide a five-star experience for you, and we hope to serve you again soon! Take care and stay safe!

July 27, 2020

Oil change Checked in as second car on line at 7:30am Checked out @ 9:26. A car wash and oil change should not take 2 hours More

by Subaru loyalist
Recommend Dealer
Yes
Employees Worked With
Tom Cominsky
Aug 26, 2020 -

Subaru White Plains responded

Hello, While I'm glad that we were able to get your oil change done and get you back out on the road, I'd like to speak with you about the length of your appointment and learn more about the details. Please reach out to me with a date, time, and phone number that would be best to reach you at. I'm looking forward to speaking with you. John DeAngelis Director of Fixed Operations, Service and Parts JohnDeAngelis@ThePremierCollection.com

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