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Subaru White Plains

Elmsford, NY

4.6
398 Reviews

258 E Main St

Elmsford, NY

10523

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Showing 398 reviews

July 03, 2021

Lena Martinez is the best! I would go in and ask for her. She was super helpful and patient with us while we looked to lease a Forrester. More

by gabandpeter
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Lena Martinez
Jul 15, 2021 -

Subaru White Plains responded

Hello! Lena is very patient and knowledgeable of all things Subaru! Drive safe, and enjoy your Forester!

June 29, 2021

Car lease process was simple and fast. Dealership was clean and comfortable. More

by Ramitchell914
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ed Herman
Jul 15, 2021 -

Subaru White Plains responded

Congrats on your new lease! Drive safe and we hope to see you back when you're ready for your next vehicle!

June 12, 2021

The best hands down. I love their Valet service. Their team is professional, courteous, respectful and organized. First three was Humberto Garcia and then there was Anthony Goodman. Them there was Ana and More

by Jewel Sparks
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jack Coughlin, Anne, Liz. Humberto Garcia, Anthony Goodman
Jun 14, 2021 -

Subaru White Plains responded

Hello Jewel! We're proud that our staff are continuously going the extra mile for our customers and we're happy to see that you had an exceptional experience with us! If there is anything else that we can do for you and your vehicle, we are only a phone call away! Take care, stay safe, and we'll see you next time!

June 09, 2021

Great service, very friendly and courteous staff, comfortable waiting area, appreciated the free WIFI service available for use while I waited for my vehicle to be ready! More

by Mark
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeremy Abramson
Jun 14, 2021 -

Subaru White Plains responded

Hey Mark! Thank you for this great review. We are so glad to hear you had a great service waiting experience. Please don't hesitate to get in touch with us. Take care, stay safe, and we're looking forward to seeing you next time!

Oct 22, 2022 -

Mark responded

Great service again a few days ago! Scheduled appointment for my required annual state inspection. Staff are very professional, kind and friendly. Many thanks!!

June 09, 2021

Very friendly and helpful with a emergency situation. Took care of everything in 24 hours. Would not hesitate to use them again. Even gave us a courtesy car. More

by Ellasw
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeremy Abramson
Jun 14, 2021 -

Subaru White Plains responded

Hello! I am so glad that we were able to help you in a timely manner. We strive for prompt conflict resolution and clear communication. Drive safe and we hope to hear from you soon!

June 06, 2021

Used this service center since 2005. Good customer service. Knowledgeable staff. Problems always addressed until solved. Loaner cars available when needed. I couldn't find a better place. More

by resa346
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jonathan Lucero service advisor, Nolan Corlew , Jeremy Abramson
Jun 22, 2021 -

Subaru White Plains responded

Hello! Thank you for leaving a review! We are so glad that you had a positive experience. Drive safe and we hope to see you soon!

May 28, 2021

Love the service guys and professional service that they apply. I never have to deal with hard sells on thing I don't need like other repair places. . More

by Boogsjh
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
All three guys in service
Jun 01, 2021 -

Subaru White Plains responded

Hello! Thank you for the five star review! We appreciate all the kind words and confidence that you have in our service team! We believe in keeping your budget and time in mind throughout so that there is no stress on your part. If there is anything else that we can do for you and your vehicle, please don't hesitate to get in touch with us! Take care, stay safe, and we're looking forward to seeing you at your next visit!

May 25, 2021

Upfront sales effort was fine. The pick up experience was a different story. We had a 4:00 appointment and arrived 10 minutes earlier.We spoke with the receptionist who allegedly informed our sales person t More

by Tzin2004
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nolan Corlew , Jeremy Abramson, Eric Schmitt
May 26, 2021 -

Subaru White Plains responded

Hello! While we're happy to hear that Mike was able to start the delivery perfectly and showed you all of the features of your new vehicle! However, we do aim for excellence from start to finish and we apologize for the inconvenience of having to wait for your finance manager. We appreciate that you chose to leave us a review regardless as this is a learning experience for us that will help us make your next visit that much better! Should you have any questions or concerns about your vehicle, we are only a phone call away! Please take care, stay safe, and we'll see you next time!

May 25, 2021

Great service provided me with an Uber to run my errands. Overall great experience place with good customer services. Would Definitely recommended to anyone looking for great vehicles service the staff shows More

by Gio730
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nolan Corlew
May 26, 2021 -

Subaru White Plains responded

Hi Gio! Thank you for the high praise and for taking the time to leave us a review! We are happy to provide accommodations while your vehicle is being serviced as we know how valuable your time is and how important it is for you to get to where you need to be! If there is anything else that we can do for you or if you have any further concerns about your vehicle, please reach out to us. Your safety on the road is our top priority! Please take care, stay safe, and we're looking forward to seeing you at your next visit!

May 14, 2021

Always have an excellent experience with their service department, highly recommended. Jonathan was very helpful and communicative and got me in and out in no time. More

by TommyYonkers
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service department
May 14, 2021 -

Subaru White Plains responded

Hi Tommy! Thank you for your continued confidence in our service department! We're glad you had the opportunity to work with Jonathan! He is always aiming to stay in touch with our customers throughout the process and knows how valuable your time is! We know how important it is for you to have a vehicle to go about your day as you need to, so we aim for a quick, but thorough, turn around! As always, if you have any questions or concerns about your vehicle, we are only a phone call away! Please stay safe, take care, and we're looking forward to seeing you next time!

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