Subaru White Plains

They made the process really easy. I was very happy with my purchase and the dealership. I was very happy with my purchase and the dealership. More

Brought in 2012 subaru Impreza to diagnose light flashing amber told wife that needs fluids replacement only to find out that the problem was not related to the service but it was the transmission valve cost amber told wife that needs fluids replacement only to find out that the problem was not related to the service but it was the transmission valve costing much more had they diagnosed the problem we would not have authorized the repair More

Went in for an oil change and tire rotation. Victor was great and the service was quick. Victor was great and the service was quick. More

Rubi the service manager was extremely helpful & the mechanic (Victor Patino)who worked on my car was excellent. mechanic (Victor Patino)who worked on my car was excellent. More

All around, a great experience. My service advisor, Tom.Cominsky, was helpful, cordial, and got me through the process quickly. The service was spot on. My service advisor, Tom.Cominsky, was helpful, cordial, and got me through the process quickly. The service was spot on. More

Bill Kolb III was absolutely amazing to work with. This is undoubtedly the BEST car buying experience I’ve ever had. Peter the Finance Manager was amazing too!!! This is undoubtedly the BEST car buying experience I’ve ever had. Peter the Finance Manager was amazing too!!! More

The staff was super friendly and helpful. Bill, in sales walked me through the selection of cars on the lot and online options. We ended up ordering a car with a waitlist of 2023. Bill was ab Bill, in sales walked me through the selection of cars on the lot and online options. We ended up ordering a car with a waitlist of 2023. Bill was able to track down a car sooner and I got it in 1.5 months. He stayed in contact and was easily accessible while waiting for the car to arrive at the dealership. Paul at the finance office was super helpful and informative. He took his time explaining the rates and comparing rates with multiple lenders. During the process of dealing with the sales team and then finance - I never felt rushed or pressured to take an offer I was not comfortable with. The staff at white plains Subaru were very friendly and helpful, big thanks to Nick, who helped me set up my new car and walked me through all it’s features - I was not about to read the thick manual. I would definitely recommend visiting this Subaru location. Normally I dread car shopping because the staff tend to me pushy but not here. More

Excellent service including communications, timing and value. Coordinating pixk up and delivery of vehicle with Suburu was done extremely well. value. Coordinating pixk up and delivery of vehicle with Suburu was done extremely well. More

TL;DR- Subaru White Plains totaled my vehicle, gave me the run around and now expect me to pay over $9,000 out of pocket to replace my car. On July 5th, 2022 an employee of Subaru White Plains totaled the run around and now expect me to pay over $9,000 out of pocket to replace my car. On July 5th, 2022 an employee of Subaru White Plains totaled my car while driving it to the dealership's service center where it was going in for a regular servicing. No one from Subaru White Plains called me to inform me my car was in an accident. I found out over 30 hours later when the tow truck driver called me. I called Subaru White Plains to figure out what was going on and they apologized and said someone would call me to explain and give me next steps. No one ever called me, so I finally went in person to get answers. I was set up to work with Tariq Muhammad, an assistant service manager, to deal with the problem. In the meantime, I spent countless hours calling insurance and the DMV trying to obtain the police report. No one at Subaru White Plains helped me. I obtained and paid for the police report myself. The police report revealed it was completely the Subaru employee's fault as he failed to notice slowing traffic and rear ended the car in front of him. For weeks Tariq wouldn't call me back. So I ended up going in person again to demand a meeting with a supervisor. I spoke to service manager, Frankie Torres. I explained the situation. He scoffed and said "accidents happen" and I would receive the insurance money. I explained to him that I had owned my car since it was new and had been taking care of it and there was value in that. He dismissed my concerns as having an "emotional connection" to my car. I demanded a meeting and on August, 12 met with Vice President Jeremy Abramson, Director of Fixed Operations John DeAngelis and Frankie Torres. I explained the situation that is described above and provided them with copies of the police report. I was again told I had an "emotional connection" to my car by Jeremy and he said they would go above and beyond what insurance was giving me to get me into a preowned, "new to me" car. They also agreed to reimburse me for parking fees at work due to not being able to use my parking permit while in the loaner vehicle. Weeks passed while they put the claim into their insurance (something Tariq told me he had done a month prior). The decision was finally made that I would get the insurance money plus $3,000-$4,000 from the dealership to get me into a used car. I did not think this would be possible, knowing what the current car market is like, nor did I believe I should have to now get a used car, when I had originally purchased my car new. I emailed the CEO of Subaru White Plains, Sean Coughlin to again describe the situation and how their solution was unsatisfactory. He replied to my email telling me again that he knew I had an "emotional connection" to my car. This claim, repeated over and over by upper management felt disconcertingly close to an attempt at being dismissed as an emotional woman. He also stated in the email that asking for a new car is more than he should be reasonably expected to do. However, he expects me to be able to do that even though it was his employees fault. During this time I continued to reach out to Subaru of America for help. They ended up giving me $1,000 towards a new car. I decided to meet with the salesperson they agreed to set me up with to see what my options were. It turns out they have very little inventory. They have absolutely no pre owned sedans. So my "options" would be to lease a new sedan from them (paying approximately $11,000 out of pocket), to buy a preowned SUV from them (inheriting a used car and paying approximately $10,000 out of pocket) or buying a new sedan from them (paying over $9,000 out of pocket). Now I feel like I am being forced to buy a new car from them because this is the most "reasonable" of the options, which is infuriating as I did not cause this accident, was not involved in any way, it was their employee's fault and considering how I've been treated this whole time. I gave them three months where I waited patiently for them to do the right thing. More