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Subaru White Plains

Elmsford, NY

4.6
394 Reviews

258 E Main St

Elmsford, NY

10523

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Showing 394 reviews

May 31, 2023

Service ends once the deal is done…. . I have been waiting 3 months for a refund of the warranty I purchased. I’ve emailed, called, left messages, etc. only to be told by Subaru Customer More

by Kyminthecity1
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Connor
May 31, 2023 -

Subaru White Plains responded

I’m very sorry to hear about your experience at our dealership. We have a process to cancel a warranty and because there was a lien on the car, it was delayed due to the bank. I would be happy to speak with you directly if there is anything I can help with. Please email me the best number and time to call you. I look forward to speaking with you. With service in mind, Jeffrey Falk Subaru White Plains JeffreyFalk@ThePremierCollection.com

Jun 05, 2023 -

Kyminthecity1 responded

Per Subaru Corporate, your dealership has had the money since May 10th. The 2 day fed ex I was promised by your dealership still hasn’t happened… perhaps instead of monitoring negative comments so you can appear to be responsive, you do what you say you’re going to do?

May 31, 2023

Top notch customer service the moment you drive in the garage.They listen to my concerns and addresses it professionally. More

by Mr.ACE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica Santos at customer service and Victor the mechanic
Jun 06, 2023 -

Subaru White Plains responded

We appreciate your kind words about our hard working team. Your recommendation means the world to us as it's the highest form of compliment. We have high standards when working with customers, and it's great to hear the team took such great care of you. We’re here to help if there is anything else you need.

May 27, 2023

Received stellar service like always! The people who work there are always so pleasant, kind and courteous, and they are receptive to helping me save money in letting me use coupons I hav More

by Mark
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Department (sorry, I cannot remember the gentleman’s name, but he was extremely helpful)
May 31, 2023 -

Subaru White Plains responded

Hello! Thanks for visiting us, we are so glad you had a pleasant experience. We are glad you had the opportunity to work with our team. They are dedicated to excellence in your journey to buy a car. Of course, if you have any questions or concerns about your Volvo, we are only a phone call away! Please don't hesitate to get in touch with us. Take care, stay safe, and we're looking forward to seeing you next time!

May 19, 2023

I walked in needing a new car fast if I wanted to keep my insurance policy, since I had put off looking for a car being scared to drive after an accident that wasn't my fault, and Nick Halley was so kind, he More

by rachaelricci
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Nick Halley
May 26, 2023 -

Subaru White Plains responded

Hello! Thanks for visiting us, we are so glad you had a pleasant experience. We are glad you had the opportunity to work with our team. They are dedicated to excellence in your journey to buy a car. Of course, if you have any questions or concerns about your Subaru, we are only a phone call away! Please don't hesitate to get in touch with us. Take care, stay safe, and we're looking forward to seeing you next time!

May 17, 2023

Excellent customer service. Loaner cats and shuttles are very helpful. Love those complimentary car washes! More

by CW
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rubi Garcia
May 26, 2023 -

Subaru White Plains responded

We appreciate your kind words about our hard working team. Your recommendation means the world to us as it's the highest form of compliment. We have high standards when working with customers, and it's great to hear the team took such great care of you. We’re here to help if there is anything else you need.

May 14, 2023

Professional staff - they kept me informed on what needed to be done with my vehicle. More

by DEBORA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dilon - service
May 15, 2023 -

Subaru White Plains responded

We appreciate your kind words about our hard working team. Your recommendation means the world to us as it's the highest form of compliment. We have high standards when working with customers, and it's great to hear the team took such great care of you. We’re here to help if there is anything else you need.

May 04, 2023

They take care of me and my car ,, I will Continue to go back again More

by Charmsin132
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rob and Rubi
May 15, 2023 -

Subaru White Plains responded

We appreciate your kind words about our hard working team. Your recommendation means the world to us as it's the highest form of compliment. We have high standards when working with customers, and it's great to hear the team took such great care of you. We’re here to help if there is anything else you need.

April 30, 2023

I recently bought an Ascent at Subaru White Plains and overall it was a good experience. I worked with Bryan who helped make the process go as smooth as possible. I love my new car & so far I’m really hap More

by MMangan
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Bryan Terrones
May 01, 2023 -

Subaru White Plains responded

Hello! Thanks for visiting us, we are so glad you had a pleasant experience. We are glad you had the opportunity to work with Bryan. He is dedicated to excellence in your journey to buy a car. Of course, if you have any questions or concerns about your Subaru, we are only a phone call away! Please don't hesitate to get in touch with us. Take care, stay safe, and we're looking forward to seeing you next time!

April 29, 2023

I am very happy with the excellent service I received. I was treated with respect and honesty. I highly recommend Subaru of White Plains! More

by Estella
Recommend Dealer
Yes
Employees Worked With
Rubi Garcia - Service Advisor
April 23, 2023

Great service and my salesman Ed was a gem. . Best car buying experience I’ve ever had. More

by andreharrison66
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ed Herman
May 01, 2023 -

Subaru White Plains responded

Hello! Thanks for visiting us, we are so glad you had a pleasant experience. We are glad you had the opportunity to work with Ed. He is dedicated to excellence in your journey to buy a car. Of course, if you have any questions or concerns about your Subaru, we are only a phone call away! Please don't hesitate to get in touch with us. Take care, stay safe, and we're looking forward to seeing you next time!

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