Subaru White Plains

Subaru White Plains had a car I wanted, and I drove 800 miles to get it. I was lied to and mislead by management at the dealership (see screenshots). The car had damage to the bumper and I was told it w miles to get it. I was lied to and mislead by management at the dealership (see screenshots). The car had damage to the bumper and I was told it would be fixed prior to me picking it up. I got a call from Erik Tiedge, Sales Manager the afternoon before we headed to New York to pick up the car- “the bumper wasn’t repaired, it was an oversight, we’re sorry, but we are going to make it right.” I said that is fine, just send me an email saying that and I’ll take you on your word. The next day, after we drove 800 miles through the night, we arrived to pick up the car and I spoke with the general sales manager Garrett about the bumper. Garrett said, “we’ll take care of the bumper. Get 2-3 estimates and I’ll approve one.” He even made this promise in writing via e-mail. To compound matters more, the car had a 3 foot scratch on the hood down to the base coat, which wasn’t disclosed (this is far beyond normal wear and tear). The roof had hail damage, and the front and rear brakes had lot rot. Zero reconditioning was done on this car to make it retail ready. I wasn’t expecting any of this on a car with only 15k miles. I get home from New York, get 2 estimates, and sent them both to Subaru so they can keep their end of the bargain and at a minimum, replace the bumper. They completely blew me off! Weeks would go by and no response from their General Sales Manager Garrett. I filed complaints with the New York Attorney General and the local NBC investigative journalists, “Better Get Baquero.” Once NBC got involved, they finally paid for the bumper. I trusted their reviews online and should not have. My experience was far different from these likely purchased, glowing reviews here on Google. BE VERY CAREFUL WITH THIS DEALER. 0/5 stars. More

Great service. They are a well oiled machine, on time, courteous and knowledgable. Clean waiting room. They are a well oiled machine, on time, courteous and knowledgable. Clean waiting room. More

They all were very helpful and answered our questions. Our salesperson always responded to all the questions to expedite the purchase. Our salesperson always responded to all the questions to expedite the purchase. More

Beautifully well run dealership. Everyone is super helpful, efficient and so very nice! Recommend highly! Everyone is super helpful, efficient and so very nice! Recommend highly! More

I have a Forester 2023. I've had a creaking noise that Subaru White Plains pretends to not hear or states it is normal. No one else thinks it's normal. The issue was not r I've had a creaking noise that Subaru White Plains pretends to not hear or states it is normal. No one else thinks it's normal. The issue was not resolved but I let it go. Then I gave Subaru White Plains my car to get detailed. Not only was it not detailed properly (someone told me Subaru is not putting a clear sealant on their cars as they previously used to -not sure about the accuracy), the roof railing was damaged. I sent them pictures of the damage. Subaru White Plains told me that they outsource the detailing (which they did not initially notify me of) but would get back to me. I have emailed, texted and gone into the service station and they still have not gotten back to me since the summer (6 months ago). More

Car safety inspection for my 2022 Subaru Impreza. Excellent personable customer from Nicholas in service department. Always a pleasure coming here Excellent personable customer from Nicholas in service department. Always a pleasure coming here More

Very professional experience, Communication was constant during my unscheduled appointment. Nick, my Subaru Rep. was exceptional. during my unscheduled appointment. Nick, my Subaru Rep. was exceptional. More

Service Advisor was friendly and efficient. Facility is clean and very comfortable while waiting for service to be completed. Facility is clean and very comfortable while waiting for service to be completed. More

The crew is professional, congenial, accommodating, and helpful, and always goes above and beyond. The waiting area is very comfortable and clean. helpful, and always goes above and beyond. The waiting area is very comfortable and clean. More