Subaru Superstore - Service Center

Gerry Zack at Subaru Chandler is the best Gerry always gives me great customer service and helps me every time I need to bring my car in. I wouldn't go to anyone but him! Gerry always gives me great customer service and helps me every time I need to bring my car in. I wouldn't go to anyone but him! More

Takes way too long to get your car serviced! We set our appointment for a routine oil change 2 weeks ahead. On the day of, we arrived 10-20 minutes early. The service desk manager remarked how 2 We set our appointment for a routine oil change 2 weeks ahead. On the day of, we arrived 10-20 minutes early. The service desk manager remarked how 2 cars scheduled earlier than us weren’t there yet. We waited 3 HOURS for our car to get an oil change! 3 HOURS! After 2.5 hours and an uncomfortable nap later, I went to the desk to ask what was taking so long. The manager said they must have gone to lunch. Oh no kidding, huh? Terrible service and experience. I will never go back for any kind of services here. More

Excellent Service , top notch level of care. I came in unannounced for what I thought was the end of the world. On a very busy day it appeared, Steve put me at ease and , top notch level of care. I came in unannounced for what I thought was the end of the world. On a very busy day it appeared, Steve put me at ease and handled my care as if I was the lone customer. I was on the road in an hour and he had them wash my car while also checking and topping off my washer fluid. Truly exceptional and above expectations. Thank you More

Great dealership. Especially the service department. I purchased my Outback here, and the experience was terrific, very easy, no pressure. But what keeps me coming back and the reason I will purchase thr I purchased my Outback here, and the experience was terrific, very easy, no pressure. But what keeps me coming back and the reason I will purchase through them again is Jerry Zack in the service department. I trust Jerry and he always goes above and beyond. I swore many years ago I would never use a dealership for servicing -- Jerry has changed my mind. More

Found my forever dealer Great sales experience here almost 2 years ago now! Walked away with a 5 year newer car, for the same car payment and I had negative equity. Best deci Great sales experience here almost 2 years ago now! Walked away with a 5 year newer car, for the same car payment and I had negative equity. Best decision I’ve made in terms of cars, coming to Subaru Superstore of Chandler. Service team is great too! Jerry In Service is very professional and makes needing your car serviced a painless experience. More

Phenomenal Service I have been working with Jerry Zack for 5 years in the service department. He is outstanding! He takes the time to explain things to me and gives me I have been working with Jerry Zack for 5 years in the service department. He is outstanding! He takes the time to explain things to me and gives me options. He is friendly and professional. He always goes the extra mile to make sure I am taken care of. Once, he even walked me through how to check something under the hood via phone. I knew he was busy but he took the time to help me. I have been so impressed with Jerry over the years, I have absolute trust and respect for him. I live 30 miles from the dealership and work 60 miles from the dealership. Jerry always works with me so that I can get the service I need without affecting my work schedule. Thank you Jerry! More

Service Department I bought my Subaru Outback in October of 2011. I have always used the dealership service department. They always listen, offer advice/information an I bought my Subaru Outback in October of 2011. I have always used the dealership service department. They always listen, offer advice/information and are always very helpful. Their loaner service for major repairs or service is extremely convenient. Jerry Zack, my service writer is the best. And I should know, I was married to a VW Service Writer and one time. My salesperson back then was great also, I look forward to purchasing my next new vehicle from this place. More

Above and Beyond I am very impressed with the level of customer service at Subaru Superstore of Chandler service department. The entire dealership is very professional I am very impressed with the level of customer service at Subaru Superstore of Chandler service department. The entire dealership is very professional and courteous, the facility is always clean and comfortable and all of the staff are friendly and helpful. Jerry Zack my service advisor is great! He is friendly and most importantly, I can trust him and what he tells me. There is no question that he has his customers best interest in mind. I'll never buy a vehicle or have it serviced anywhere else and this is why: I recently purchased a used Subaru Outback from another dealer. Two months after purchasing this vehicle I started having issues with the AC. This was a major problem being that it is summer in Arizona and the temps are averaging 110°. I brought the car into Subaru of Chandler and they discovered that the freon in my vehicle was contaminated, possibly the dealer I had purchased my Subaru from had used the wrong freon when they had charged it. Subaru of Chandler didn't have the machine necessary to remove the contaminated freon and suggested that I contact the other dealer. I took the issue up with the dealer I bought the car from and was told they couldn't help me, I'd have to take it elsewhere to have the freon replaced but they had no suggestion as to where. When I contacted Subaru of Chandler for any suggestions on where this could be done Jerry told me he would look into it and call me back. Just a little while later I got a call from Curtis the service manager. Curtis was extremely kind and said they would help me. He could have easily referred me elsewhere to have the work done, instead he ordered the machine necessary to fix my AC. I am so thankful for this level of service!!! It really was above and beyond and I will never forget it. The Service department at Subaru Superstore of Chandler is excellent and I can't say enough good things about them!! More

Awesome Parts Service! Last week, I had a MAP sensor go bad on my 2016 STi. After calling around several of my local dealerships here in Colorado, I learned the only spot i Last week, I had a MAP sensor go bad on my 2016 STi. After calling around several of my local dealerships here in Colorado, I learned the only spot in the nation that had these parts available was the main Subaru parts warehouse, I believe in Oregon. So I jumped online and searched for an online Subaru parts store that could help get this part at a reasonable price and as quick as possible. All local dealerships here in Colorado wanted close to 400 bucks and 10+ days for the MAP sensor. With a part as critical as a MAP sensor, that was unacceptable in my situation. I finally found the part on Subaru Superstore of Chandler's website for under 200! (https://parts.subarusuperstore.com/) I then contacted the Chandler store to see about getting that part expedited to me ASAP. The gentleman I spoke to, Brock Bourne, was not only super friendly and knowledgeable to talk with, he went above and beyond to get that part rushed to his store and then rushed it to me. I had the part in hand quicker than I expected, all due to Brock's prompt help. I highly recommend the Subaru Superstore of Chandler and Brock Bourne for getting things done right and as quickly as possible. 5 stars service for sure! =) More

They treat you like royalty. I've had multiple new cars, as have many others. I have never been to a dealership which treats its customers as though they owned the dealership. T I've had multiple new cars, as have many others. I have never been to a dealership which treats its customers as though they owned the dealership. There is no apparent limit to the kindness you are shown here, and it's genuine. They truly go out of their way to ensure that as a Subaru owner you are treated like royalty. This was my fourth visit here for service and their technicians have to be industry leaders as I've never had less than completely superb service. You won't go wrong bringing your car to these folks; a special thank you to Jerry Zack. More