Subaru Superstore - Service Center

I currently own 3 Subaru’s, 2 I bought from Subaru superstore I have purchased 3 in total fro this store and have owned 7 Subaru’s total not to mention all of the business I’ve sent to the store from superstore I have purchased 3 in total fro this store and have owned 7 Subaru’s total not to mention all of the business I’ve sent to the store from neighbors to family members. So the issue I have is my Dad gave his 2016 outback to my daughter and today the battery died and the car would not start even if jumped. So I pulled the battery 30 month free replacement 80 month prorated which had a 7/18 date on it. I thought no problem I’ll just run it down there and get a new one or prorated. Simple lol no it is not simple! The service department said they need the car ( which won’t start) and since this one wasn’t purchased at your store they would have to contact the dealership in Pennsylvania. It’s a Subaru battery! Why jump through hoops never had an issue like this before buying batteries. Anyway this can go on forever but for the price of a battery or even a prorated price you may have lost this customer and I won’t be singing your praise to all my family and friends. I hope you teach your employees the price of the trickle down effect and of how important it is to stand out amongst all the other options consumers have. They saw my frustration and should have made an effort but instead I wasted my time and patience. I wound up going to Autozone which is 2 minutes from my house instead of the 20min drive to the dealership and purchased a new battery no issues. Dan DeSantis 1998 Outback 2004 Outback 2008 WRX 2015 Legacy 2016 Outback 2019 Crosstrek 2020 Forester sport More

This was our first visit as we just moved into Tempe a few weeks ago and we were so thankful for the kind service by Jim Branding! He talked us through everything clearly and didn’t try to overcharge us l few weeks ago and we were so thankful for the kind service by Jim Branding! He talked us through everything clearly and didn’t try to overcharge us like other dealerships we’ve experienced in the past. Thank you! More

Before coming here, I had experience at at least 3 other Subaru dealerships and multiple other car dealerships for service (outside Philadelphia). Moving to AZ, this has been the best dealership I’ve ever w Subaru dealerships and multiple other car dealerships for service (outside Philadelphia). Moving to AZ, this has been the best dealership I’ve ever worked with. Professional, clean, and striving for excellence. I’m always promptly assisted and ALWAYS discussed any maintenance / concerns prior to performing them so I can decide and review an estimate first. Jerry Zack has been my advisor the past 3 years and I can’t say enough about him. Great experience, respects my time with prompt service, very reasonable and accommodating, full trust brining my Subaru here and almost enjoy it too! More

Not communicative, shoddy work. No follow up. I brought my car in here after the tire light turned on and then the check engine light turned on. I booked online for a synthetic oil change, a check I brought my car in here after the tire light turned on and then the check engine light turned on. I booked online for a synthetic oil change, a check engine diagnostic and a tire light diagnostic. The service team is very friendly and got me into a loaner which I appreciated. I did not hear from anyone for almost a week when I e mailed the service advisor asking for an update. Days later they said they had no idea what was wrong with the car yet and asked to keep it longer. I told them no problem and to let me know. Several days later I heard from them that the mass air flow sensor and the air filter needed cleaned and the tire light had been reset and was fine. So I could come get the car. When I picked up the car they had changed the oil, but they had put conventional oil in and not synthetic. Then as I drove off the lot the tire light turned on. I contacted the service advisor and he said I could bring it back in for them to look at that. Before I could bring it back in the check engine light turned back on and I was stranded when the car stalled out going 65 and on stop lights. I took the car to Tucson Subaru when I usually take it and they were able to fix it. The mass airflow sensor had been so damaged it needed replaced not cleaned and the tire light was also the result of a damaged sensor that needed replaced. I contacted the service director Bill Wheeler and expressed my concerns about paying for service that was shoddy, the tire light not being diagnosed, the check engine light turning back on within days and the oil being incorrectly changed. Bill e mailed me back that he was going to reach out to me after the holiday weekend and it has been two weeks and I have heard nothing. The only saving grace of this place is that their service advisors and team are very friendly albeit uncommunicative. I am so disappointed because this dealership is much closer to my home. But after this experience I will continue to drive to Tucson simply for the better service, quality of work and communication. More

No appointment in 117 degree weather My air conditioner on my Subaru was working intermittently. I was in Chandler, AZ for only a few days. The temperature was 117 degrees. I spoke wit My air conditioner on my Subaru was working intermittently. I was in Chandler, AZ for only a few days. The temperature was 117 degrees. I spoke with Wayne Haggard a service advisor. He squeezed me into a very busy schedule and even discounted the cost of the repair for me. More

2017 Forester Service Service was scheduled online and service was accomplished as explained by the service person. Service was completed while I waited and was completed a Service was scheduled online and service was accomplished as explained by the service person. Service was completed while I waited and was completed as explained. Very efficient and professional. I do not remember service person's name. More

Consistently Good Service I’ve been going to this dealership for 10 years and even though the staff changes the service has stayed consistently good. I feel the over all Subar I’ve been going to this dealership for 10 years and even though the staff changes the service has stayed consistently good. I feel the over all Subaru product sells it’s self so customer service, and experience is where this dealership clearly keeps it’s customers. My family and i all have Subarus and we use this dealership for all types of service. Our service advisor is Darien and we make a point to schedule with him. Great guy, One thing I would improve is the overall web experience. In general the dealership web site would benefit from better web controls and and client scheduling features. It clearly has issues across multiple browse platforms... This is a small pice to pay though for me to continue going to this dealership. They are awesome. More

service and recall I was pleased with the service department and the friendly staff they were able to provide all necessary repairs and at the same time I needed a oil c I was pleased with the service department and the friendly staff they were able to provide all necessary repairs and at the same time I needed a oil change, all was done. More

Excellent service from the beginning to the end. My Excellent service from the beginning to the end. My concerns and my car problems were solved really fast and in the best way, my car is bsck runnin Excellent service from the beginning to the end. My concerns and my car problems were solved really fast and in the best way, my car is bsck running good even better. More

Service Department Prompt, Friendly, and Does a Great Job I purchased a Forster in 2016. While the only repair needed was a recall item, they have also done all the maintenance on my vehicle. Without fail, I purchased a Forster in 2016. While the only repair needed was a recall item, they have also done all the maintenance on my vehicle. Without fail, every interaction with the service department has been pleasant. The repair and any maintenance I have gotten has always been done well. Their waiting area is really nice, too. There is an area to charge phones or plug in your laptop, comfortable chairs, and television screens. They also have a snack bar that is complimentary. Cookies, hot chocolate or coffee, water, etc... A very pleasant experience. More