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Subaru Superstore - Service Center

Chandler, AZ

4.5
237 Reviews

237 Reviews of Subaru Superstore - Service Center

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May 09, 2023

Always very clean and staff is always friendly and seems to truly care. Always good service. More

by Phiz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adam Morrision Vega
4.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Bergstrom
4.0
This rating includes all reviews, with more weight given to recent reviews.
Darien Humbert
4.0
This rating includes all reviews, with more weight given to recent reviews.
April 26, 2023

service was good but problem can not be found and Subaru factory rep is no help. people at superstore went out of their way to help but it is something that they can not find. More

by cpdtwo
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Bergstrom
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jerry Zack
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dustin Fleger
April 24, 2023

In for just an oil change. As always, service was very pleasant. In and out very quickly. Nice waiting area More

by mspen2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sorry, don't remember his name
April 05, 2023

The service on my Subaru Outback was great! I came in for a rough idol and later requested to spray the engine. Both were done perfectly. I was very pleased that the car was running smooth and More

by Mtafoya76
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adam Morrision Vega
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 04, 2023

I had an issue with the radio and navigation system. I had an extended warranty that the dealership accepted without a problem. The installation of a new radio solved the problem. The installation was d More

by az.haus90
Recommend Dealer
Yes
Employees Worked With
Adam Morrision Vega
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 14, 2023

Adam did an excellent job helping us with repairing our transmission. He was able to work with corporate Subaru regarding our issue. Excellent communication skills and a pleasure to work with. More

by gkdemarr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adam Morrision Vega
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 14, 2023 -

gkdemarr responded

Adam did an excellent job.

March 04, 2023

The service department is very good. Not perfect but very good. You will not find better with any of the other area dealer service departments. I consider them the best in the Phoenix a More

by wpr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hari Felipe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brock Bourne
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Bergstrom
5.0
This rating includes all reviews, with more weight given to recent reviews.
Darien Humbert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Grant - Service Manager
September 06, 2022

I have had great service in the Service Department for my Subaru Outback. After five years I am still treated with respect. Today Darien Humbert was very helpful. I drive 190 miles each way to return to this More

by Daniel
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Bergstrom
5.0
This rating includes all reviews, with more weight given to recent reviews.
Darien Humbert
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 05, 2022

Whew, good thing I stopped by on a Saturday. My Son's 2019 WRX, seemed like it had been starting alittle weak over the last month or so. I stopped by with no appointment thought maybe they would have ti More

by mike.komar
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Adam Morrision Vega
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mathew Toland
January 19, 2022

Worst dealership I have dealt with. Had 9 check engine lights on my 2nd WRX and dragging feet to fix. Gave me xxxxty lowball offer on trying to trade in and go to STI after such a poor experience. Went fr More

by rabidsquirel
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Not sure it was a few years ago.
Jan 19, 2022 -

Subaru Superstore responded

We are sorry to hear of your less satisfactory experience with our store and service department. We take great pride in the quality of customer service we offer our customers. In our system we are only able to pull up a 2011 WRX in which recent dealer service history is appearing however not at our store/facility. We would like to look into this matter further for you if given the opportunity to best address your concerns. Please give us a call directly - Service Director - Justin Fletcher - 480-268-2470

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