Subaru Superstore - Service Center

Personal always on time and willing to make you feel at ease. Dealer store is always clean and neat. A lot of stores give you the impression that it is a chore to serve you, NOT your store. Keep up the g ease. Dealer store is always clean and neat. A lot of stores give you the impression that it is a chore to serve you, NOT your store. Keep up the great service. Satisfied customer for sure. Thank you. More

Cayla Sumrall did a great job as a service advisor, the oil changed took a little longer than expected but the service department was very busy that morning. Other than that all went well. (Question for yo oil changed took a little longer than expected but the service department was very busy that morning. Other than that all went well. (Question for you) since I have extended warranty for 70k or 7 years I would like to have a Loaner next time for service. Again Cayla was very good on keeping me posted what was taking long and she did a great job on on reviewing the Multi Point Vehicle Inspection More

I bought my Forrester in 2019 and I never looked back. This is the first Subaru I owned but not my last. The service department has always been outstanding and willing to go that extra step. Always keepin This is the first Subaru I owned but not my last. The service department has always been outstanding and willing to go that extra step. Always keeping me updated on the progress of my service appointment. S of C also has a nice variety of goodies to munch on and Starbucks coffee and hot chocolate. I would definitely recommend Subaru of Chandler for all your service needs. More

The reason for the service was a cargo tray installation. I was greeted quickly and escorted to the lounge area. I was just getting comfortable when I was informed that my Forester was ready to go. In the sh I was greeted quickly and escorted to the lounge area. I was just getting comfortable when I was informed that my Forester was ready to go. In the short amount of time, the installation was complete and a 27 point inspection was also done. I was impressed with the friendly service and glad that I made the choice to purchase my Forester at the Subaru Superstore in Chandler. More

My service time was going to take longer than expected. The service writer quickly supplied me with a courtesy vehicle and the service time actually was less than expected. I always take my 2016 Forester t The service writer quickly supplied me with a courtesy vehicle and the service time actually was less than expected. I always take my 2016 Forester to the Subaru Superstore for maintenance as I trust their work and professionalism. More

STAY AWAY! If I could leave 0 stars I would. I went into the Subaru dealership after my personal mechanic had replaced my O2 sensor 3 times and my check engin If I could leave 0 stars I would. I went into the Subaru dealership after my personal mechanic had replaced my O2 sensor 3 times and my check engine light was popping up because of an O2 sensor code. He recommended I go to the dealership because they are the “Pros” so they can get the right diagnosis. What I didn’t know if that they would be playing the guessing game at my wallets expense. I informed the dealership of the fact that I had already replaced the O2 sensor 3 times and then their tech did a diagnostic and stated yet again I need another O2 sensor . I was very hesitant and insisted I didn’t need one , but at the end of the day I’m not the expert they are and they were certain it would fix the issue.So I got the O2 sensor for close to $700( double the price of any mechanic). Then they informed me the issue is still not fixed , and the next step would be the Bulkhead harness which would come out to around $3800. I took my car to a another Subaru certified mechanic and he said the bulkhead harness functions correctly and the only issue is the Bulkhead connector which is the very tip of the engine harness that connects to the ECM. Meaning the issue is the Engine harness which the part is 1/4 of the price of the bulkhead harness. 2 of Subaru dealerships master technicians confirmed this information to be true and yet it was that dealerships techs that insist I spent $3800 on parts and labor my car didn’t even need and to not even fix the issue. The service manager Robert is also extremely sexist and has a big ego issue so communicating with him only made the situation worse. He kept threatening us, insisting we were trying to fight (when speaking in a calm manner) and just kept insisting he won’t take the blame for all the miscommunication and mistakes because he’s not to blame, the customer is. Which that’s a first, customer service 101 is that the customers always right, but this guy took that a little personally. I am so upset with the treatment, carelessness and manipulation this dealership uses. Save not only hundreds but thousands of dollars, stay away!! More

Promt and professional service associates. Kept me informed on the status of the service. went over the technician's notes. Kept me informed on the status of the service. went over the technician's notes. More

For my first time it was a little confusing as far as where I was to park and where I was to go for service but once there, the service guy was real friendly and let us know exactly what was going to hap where I was to park and where I was to go for service but once there, the service guy was real friendly and let us know exactly what was going to happen. When I had asked him about paint to fill in a scratch my husband put in my new car, he directed me to a bumper guard that worked excellently in hiding the scratch. Easy money-friendly fix for an upsetting problem. More

Superior customer service as always. Timeliness of the repar of my car. Adam was great. Timeliness of the repar of my car. Adam was great. More

Always very clean and staff is always friendly and seems to truly care. Always good service. to truly care. Always good service. More