Subaru Superstore - Service Center

Our assigned service manager was amazing. He reviewed the tests ran with us and explained in detail the findings. We are pleased with our Outback and with this dealership. He reviewed the tests ran with us and explained in detail the findings. We are pleased with our Outback and with this dealership. More

Always great service at this Subaru dealership. I enjoy their waiting room amenities also.ill be bacl I enjoy their waiting room amenities also.ill be bacl More

Booked an appointment by phone. Arrived there being told there is no record of that appointment. Was brought to Jerry Z and he shows no sympathy or sorry to this situation and didn' Arrived there being told there is no record of that appointment. Was brought to Jerry Z and he shows no sympathy or sorry to this situation and didn't show any willingness to further help. Understand that it was not his fault that the appointment was not successfully booked, but as a service adviser he should at least express sorry to my case at the first place. I was being treated like a random person who want to drop in and pretend I had a appointment booked. All he need to do is just a truly heartful sorry and help me book a appointment which he did none of the two. Some other staff i met was really friendly. Was happy with Subaru supercenter for a long time but this is the first time i'm thinking to switch to a different dealership for my car services if these kind of things happen again. More

Employees are helpful and courteous. Snacks were provided with comfortable places to sit and work. I came in unscheduled and was accommodated in a reasonable amount of time. Snacks were provided with comfortable places to sit and work. I came in unscheduled and was accommodated in a reasonable amount of time. More

Bought the WRX here. First service maintenance was exceptional. Very helpful and courteous. If my car can speak it will say Please bring me back here. First service maintenance was exceptional. Very helpful and courteous. If my car can speak it will say Please bring me back here. More

As always it was a totally awesome. They checked over the car issue and explained it thoroughly and quickly took care of it. This dealer has super customer service which is why I cont They checked over the car issue and explained it thoroughly and quickly took care of it. This dealer has super customer service which is why I continue to bring my 6 year old outback to them. More

My express advisor was Ms. Swinford. She was very professional and informative. I went into dealership for semi-annual oil change and vehicle inspection. I found out I neede Swinford. She was very professional and informative. I went into dealership for semi-annual oil change and vehicle inspection. I found out I needed a new battery. It was ordered and I came back to have it installed. My advisor even installed a new filters inside and under the hood for me. No problems and my vehicle is running fine! Excellent experience! More

Very professional. The dealer arranged for an Uber for our transportation and assumed the bill. Great! The dealer arranged for an Uber for our transportation and assumed the bill. Great! More

This dealership always has great service and quality work. The waiting area is always nice with comfortable seating and free water etc. work. The waiting area is always nice with comfortable seating and free water etc. More

I've bought 6 or 7 Subarus from here over the last 17 years. However, the last three years I have noticed their service department has gotten awful at customer service. First 3 years ago I took my 2014 S years. However, the last three years I have noticed their service department has gotten awful at customer service. First 3 years ago I took my 2014 Subaru crosstrek to be fully checked out as I was driving it from AZ to Nor Cal to give to my daughter. They changed oil and assured me it was fine. I blew the engine up about 70 miles into California. Had to have the car taken to Elk Grove Subaru (great) and spent $10k to get the engine rebuilt. Every service issue I scheduled an appointment for on the app Chandler has no record of it. So then I have the oil changed but have to bring it back for the service issue. I've had the car there 3 times to get the overhead eyesight camera cover looked at. It rattles like crazy. Last time they told me I would have to schedule a separate appointment for that again. I went to a service person to do that, they said they don't know how and I should call. Literally in the service department physically and I have to call. Just today I took it for that issue again. I was planning to wait as I didn't think it was a big deal to assess a plastic cover. They said it would be 3 hours before they would even be able to pull my car in. I was peeved so I left. I called back to their front desk to speak to a manager. Asked to speak to someone who was available. They put me through to a person whos message said they were out of the office for the next week. I love Subarus but I think I'm done buying them as I don't want to drive an hour north to have my car serviced. This place has gone right off a cliff. Don't buy here. Don't get service here. If you do, employ a therapist. More