Subaru Superstore - Service Center

Jerry absolutely went to bat for our family with a pre-mature oil leak problem. He, and Mike Harris, advocated with Subaru to support our repair. This repair would have completely soured me on Subar pre-mature oil leak problem. He, and Mike Harris, advocated with Subaru to support our repair. This repair would have completely soured me on Subaru, since this was my first Subaru, but ended up securing me as a long-term customer. I was blown away by their willingness to go to bat, and win, for my family. Instead of a nightmare, they secured me as a loyal customer for life. Thank you so much Jerry and Mike for making my Subaru experience amazing, and positive, for many years to come. More

I have found the Subaru service to be excellent. One of the best things is that without beating you over the head the encouragement to stay on the maintenance plan is very is second to none. Mike Harris the best things is that without beating you over the head the encouragement to stay on the maintenance plan is very is second to none. Mike Harris is a pleasure to work with. When unexpected this come up, he makes sure to explain options. Mike is the point person for the dealership making one feel welcome and appreciated. This in turn makes it easy to appreciate the the Superstore and keeps one coming back. More

I've been going to Subaru Superstore since 2009 and it's the only service center I'll take my B9 Tribeca to. All of the staff are friendly and helpful. The waiting area is comfortable and clean, and th it's the only service center I'll take my B9 Tribeca to. All of the staff are friendly and helpful. The waiting area is comfortable and clean, and the free Wi-Fi is reliable. I feel like I can trust Mike to give me honest answers to my questions and service needs. More

Jerry has got to be the greatest asset this dealership has! Jerry is an A+ employee and I look forward to getting my car serviced- I wouldn't think of taking it anywhere else because of Jerry. He is such has! Jerry is an A+ employee and I look forward to getting my car serviced- I wouldn't think of taking it anywhere else because of Jerry. He is such a pleasure to deal with and always goes above and beyond anything you would expect. Jerry will stay late and will accommodate my schedule without hesitation. He also adds a personal touch by remembering a detail of my mother or children and genuinely caring. Thank you for such a fabulous store! More

I am, and always have been, completely impressed with Jerry's professionalism and clarity when explaining to me repairs on my car. If I leave a message for Jerry, he returns my call promptly. He is alw Jerry's professionalism and clarity when explaining to me repairs on my car. If I leave a message for Jerry, he returns my call promptly. He is always "right on" with the amount of time that it will take to complete a service, and is also very accurate with estimating the costs. Jerry is a pleasure to work with, and I would definitely recommend your service department to another Subaru owner. As a matter of fact, I will be needing to purchase a second Subaru (my son just turned 16) by the end of the year, and I am loyal to Subaru Superstore for the purchase of that new car . . . because of Jerry Zack. Sincerely, Tuni Flancer More

My kids and I had to make an unplanned and inconvenient stop for services regarding a concern that came up with our car. We arrived and Jerry took care of things immediately, he definitely went the extra stop for services regarding a concern that came up with our car. We arrived and Jerry took care of things immediately, he definitely went the extra mile to accommodate us, as he has in the past. Jerry and others in the dealership were so kind and friendly, it made our experience extremely comfortable and smooth. My kids were given such kindness and attention to make the whole experience painless. We left feeling like it was actually a fun part of our day! Thank you for taking care of us and our vehicle! More

It's always a positive, stress free experience bringing my third Forester in for service at the Subaru Superstore in Gilbert. Comfortable, spotless waiting area, top of the line maintenance staff bringing my third Forester in for service at the Subaru Superstore in Gilbert. Comfortable, spotless waiting area, top of the line maintenance staff. They always seem to be able to work around my schedule so that I can drop my Forester off, pick up a beautiful Subaru loaner car and come back the next day to find my Forester shiny clean and ready to go. The times when I'm able to wait for my Forester to be serviced I like to browse around the show room and check out the new models. I just love the sales staff here. Very professional, answering all my questions and no pressure. All I can say is I'm looking forward to purchasing my fourth Forester from the Subaru Superstore in Gilbert. Thank you guys. More

Mike Harris is an outstanding service rep. and is very personable, courteous, and respectful. In the past and in the present, Mike has helped me with my concerns and questions regarding my Subaru's. personable, courteous, and respectful. In the past and in the present, Mike has helped me with my concerns and questions regarding my Subaru's. I have contacted him many times (even when I was in other states) about a question or concern involving my Subaru or even a tire concern, etc., and he has always been there for me being informative and helpful. He is truly an asset to the company. Sincerely, G Ehrstrom More

I bought 2 cars over a 6 month period. I was happy with the purchase experience on the first car. On the second car, the dealer forgot to remove the vehicle disable. After dinner, we could not start the c the purchase experience on the first car. On the second car, the dealer forgot to remove the vehicle disable. After dinner, we could not start the car. My family and I were stranded. For this reason, we didn't give the dealer a good rating on the Subaru Survey. I was also unsatisfied with a service for warranty. In both cases, the things I liked I rated very well. For things that needed to be fixed, I rated them low. At our appointed 3000 service, Gill Watters called me and introduced himself as the Service Director. He asked for a "gentlemens agreement" that I never submit another survey ... ever. He stated is takes 5 good reviews to fix one bad one. To me, that means they only want the good reviews. When I refused, he said Subaru Superstore will no longer service my vehicle. He re-iterated, he will service my two vehicles if I submit to his "gentlemens agreement". In good conscious, I once again refused. As a result, I had to call my finance, who was en route to the dealership, to turn around and go home. They are going to refuse service. Based upon this conversation, Gill had no other issue with me except my Surveys. A survey Subaru uses to see how their brand is represented. I contacted SOA. They worked hard on the case for an entire day. In the end, they said this is a franchise store and they cannot control them. The SOA representative also confirmed the store owner has knowledge of this and they support his actions. Now I have a window tint and paint treatment from Subaru Superstore that is no longer warrantied. I have to drive 50+ miles for the 4 free services + warranty work. And, I have an extended service contract I have to go refund. More

My three visits for general maintenance on my new Subaru has been extremely pleasent and the work first class. On entering the business you get immediate service and your wait is in a clean cheerful plac has been extremely pleasent and the work first class. On entering the business you get immediate service and your wait is in a clean cheerful place with coffee and other refreshments. The personnel are very professional and all questions are answered in a straight, forward manner. More