Subaru Superstore - Service Center

I took my new Subaru for the first schedule service. I arrived on time and the agent signed my car in and I spent about two hours waiting until it was finished. The car came out clean and had no issu I arrived on time and the agent signed my car in and I spent about two hours waiting until it was finished. The car came out clean and had no issues to report as it was a new car. More

I bought my first Subaru, a Brat, in the 70's and have been a Subaru owner since. I have always maintained my Subaru at a dealership and never had issues in 50 years. I had just had service and tire rot been a Subaru owner since. I have always maintained my Subaru at a dealership and never had issues in 50 years. I had just had service and tire rotation prior to leaving on a road trip. During our trip the car started making a womp-womp sound, I thought it was the road surface since I'd never heard this sound in any of my Subaru's. Upon my return I called the dealership for an appointment, figuring, since my tires had just been rotated that I might have a bad tire. Much to my surprise the rear bearings in my 2018 outback with 78,000 miles were bad. Shock of all shocks, I have never had bearing trouble and have lived all over the US and in many different climates, plus I've always driven my Subaru's to 250,000+ miles before replacing. Darien Humbert was amazing, working with Subaru to replace both back bearings at a reasonable cost. He went above and beyond providing the best customer service ever. If I could give him more than 5 stars I would. I am, and will always be a loyal Subaru owner and highly recommend this dealership for their exemplary service department. More

I always have a good experience when I get my car serviced. The coffee Is great so it's comfortable sitting around for a couple of hrs serviced. The coffee Is great so it's comfortable sitting around for a couple of hrs More

Always great service at this Subaru dealership. I enjoy their waiting room amenities also.ill be bacl I enjoy their waiting room amenities also.ill be bacl More

Our assigned service manager was amazing. He reviewed the tests ran with us and explained in detail the findings. We are pleased with our Outback and with this dealership. He reviewed the tests ran with us and explained in detail the findings. We are pleased with our Outback and with this dealership. More

Booked an appointment by phone. Arrived there being told there is no record of that appointment. Was brought to Jerry Z and he shows no sympathy or sorry to this situation and didn' Arrived there being told there is no record of that appointment. Was brought to Jerry Z and he shows no sympathy or sorry to this situation and didn't show any willingness to further help. Understand that it was not his fault that the appointment was not successfully booked, but as a service adviser he should at least express sorry to my case at the first place. I was being treated like a random person who want to drop in and pretend I had a appointment booked. All he need to do is just a truly heartful sorry and help me book a appointment which he did none of the two. Some other staff i met was really friendly. Was happy with Subaru supercenter for a long time but this is the first time i'm thinking to switch to a different dealership for my car services if these kind of things happen again. More

Employees are helpful and courteous. Snacks were provided with comfortable places to sit and work. I came in unscheduled and was accommodated in a reasonable amount of time. Snacks were provided with comfortable places to sit and work. I came in unscheduled and was accommodated in a reasonable amount of time. More

Bought the WRX here. First service maintenance was exceptional. Very helpful and courteous. If my car can speak it will say Please bring me back here. First service maintenance was exceptional. Very helpful and courteous. If my car can speak it will say Please bring me back here. More

As always it was a totally awesome. They checked over the car issue and explained it thoroughly and quickly took care of it. This dealer has super customer service which is why I cont They checked over the car issue and explained it thoroughly and quickly took care of it. This dealer has super customer service which is why I continue to bring my 6 year old outback to them. More

My express advisor was Ms. Swinford. She was very professional and informative. I went into dealership for semi-annual oil change and vehicle inspection. I found out I neede Swinford. She was very professional and informative. I went into dealership for semi-annual oil change and vehicle inspection. I found out I needed a new battery. It was ordered and I came back to have it installed. My advisor even installed a new filters inside and under the hood for me. No problems and my vehicle is running fine! Excellent experience! More