Subaru Superstore of Surprise

Awesome experience I literally denied buying a car at peoria subaru due to the attitude of a sales rep. On the other hand we just went to see a car and ended of buying t I literally denied buying a car at peoria subaru due to the attitude of a sales rep. On the other hand we just went to see a car and ended of buying the car in couple hours . Joe was very responsible and had a friendly attitude . He made us feel comfortable . We More

Unresponsive and wasted my time I live outside the country and tried to arrange to buy a used car from David. I made an offer on the car, and, although he implied they would accept I live outside the country and tried to arrange to buy a used car from David. I made an offer on the car, and, although he implied they would accept it, could not get a straight answer one way or the other for several days. Nor could I get an answer ever on the history of the car. I only ever received very short, vague, incomplete responses from David. When he finally sent a response, after I complained ti his manager, his counter offer was basically the same as the original price, only divided up differently. Then, a couple hours later they said the car was sold. I am a serious cash buyer, but he basically wasted almost a week of my time, not responding or giving me an answer one way or another, while he waited for a better offer. He is the epitome of a stereotypical used car salesman. He didn’t even pretend to be helpful, or even to want to sell the car. I do not know about the agency in general, but based on my experience with David, I would suggest you go elsewhere! If this is typical of this agency, you are better off going elsewhere. More

Very nice dealership. Nice looking well kept dealership. Charles Inman was the sales manager involved and stood out as a great person that wanted to work with me until I Nice looking well kept dealership. Charles Inman was the sales manager involved and stood out as a great person that wanted to work with me until I was happy with the price. He accomplished this without pressuring me to buy. Shelby Lane was also great to work with in finance. Heather Lapser was my salesperson. She was also good to work with but misled me about an option on the car I was looking at. This kind of soured my opinion of her some. She is new so it could have been a mistake. All in all the treatment you receive here is usually only felt in Lexus, BMW and the rest of the more expensive dealerships. More

Great car buying experience My car buying experience was swift and painless thanks to Mike and his associates at Surprise Subaru. Mike was very friendly and knowledgeable about a My car buying experience was swift and painless thanks to Mike and his associates at Surprise Subaru. Mike was very friendly and knowledgeable about all the vehicles we looked at. We ultimately decided on a used truck, and I couldn’t be happier with it. Thanks again for taking the time to help me find the perfect vehicle! More

Amazing customer service! The whole staff was so kind and thoughtful, it had been 15 years since my wife and I had purchased a vehicle so as you can imagine things had changed. The whole staff was so kind and thoughtful, it had been 15 years since my wife and I had purchased a vehicle so as you can imagine things had changed. Alex Zimmerman was very thoughtful as we lived in Tucson communication was of utmost importance! Alex kept us informed as to the availability of the vehicle we were interested in every step of the way. The financing of the vehicle was made exceptionally easy with the expertise of Shelby Lane the finance manager. Overall this no pressure dealership is top-notch! We highly recommend this dealership, Kindest regards , - D & J McCain More

Excellent buying experience Buying a new car is usually a stressful experience but David and the staff at Subaru Superstore made the process a lot less stressful. We were treated Buying a new car is usually a stressful experience but David and the staff at Subaru Superstore made the process a lot less stressful. We were treated in a friendly and respectful manner by David and Joe and were offered a fair deal for our new Forester. Our trade-in was also valued very fairly. Post-purchase follow up with Brittany was also excellent as she took the time to review and explain all the bells and whistles on our new Forester Touring. We are very pleased with our new Forester and the Subaru Superstore dealership. More

Outstanding Customer Service After dealing with some mechanical issues with our 2 year old Impreza we started having some major trust issues with Subaru, even after being loyal Su After dealing with some mechanical issues with our 2 year old Impreza we started having some major trust issues with Subaru, even after being loyal Subie owners for years. The service manager Gil spoke with general manager Mark and before I knew it Mark himself was calling me to help restore our trust in Subaru. Mark went above and beyond to get Subaru to help out with financing and rebates and got us into our new Forester. Mark called me himself every time there was an update and he kept me in the loop throughout the entire process. As the sole provider for my family, working 2 jobs and caring for 2 kids and disabled vet, I needed a reliable vehicle that could take the long drives to work and VA Dr appts. Mike helped us out by going over all the car features and he was so knowledgeable. The process couldn’t have been smoother and Mark and his team changed our life. We will never go anywhere else to purchase a vehicle or get service done. My children even love this place and demand to go with anytime we go up for service or anything because the atmosphere is friendly and they always acknowledge my girls too. Beyond pleased with this dealership and forever grateful to Mark and Gil and Mike for all they did to help me and my family out. You guys are amazing! More

David Castillo saved us as a customer We had talked to the dealer about two months earlier and were pressured to take a car my wife did not want bui they kept pushing to the point she walk We had talked to the dealer about two months earlier and were pressured to take a car my wife did not want bui they kept pushing to the point she walked out and was reluctant to return. When we returned they had a different team in place and David listened to what she wanted and realized they did not have the car she wanted at the moment so he started the order process without pressure to buy another. Now, it was my turn and having spent a lot of years in sales we negotiated and found them to be very up front (with some pushing) and we signed a deal. We leased a Subaru from them in 2016 and have nothing but praise for their service dept. Now the bad... David's portion of the car pickup was efficient and he did all he could to make sure we were getting the best deal on the lease turn in, but, the financial portion was a very large turn off. We were paying cash so I questioned why did we needed to waste time with the financial person.... the answer, so she could waste a large segment of our time hawking a series of great deals we did not want.. Another area that was not great on pickup but was much better with the two week return was the 'how the car works' instruction. The pickup day basically told us little but the two week return was great, both because we had figured out the questions and she had answers. It might be wise to supply buyers with a FAQ list so they would have to take a college course in how to use the operation manual Why did we buy vs. leasing again... we are old and thus the lease option makes estate planning easier but, about six months before our lease ending we started getting hounded by many dealerships about turning in our car. More

Great car buying experience at Subaru of Surprise!! Had a great experience purchasing a Ford Mustang at Subaru dealer, Mike and Alex were wonderful and informative, made the buying process very easy Had a great experience purchasing a Ford Mustang at Subaru dealer, Mike and Alex were wonderful and informative, made the buying process very easy Matt More

Amazing car buying experience Excellent service from Mike Scribner, no pressure, nice and relaxed atmosphere. The best car buying experience I have ever had. Will be recommending Excellent service from Mike Scribner, no pressure, nice and relaxed atmosphere. The best car buying experience I have ever had. Will be recommending to family, friends and work colleagues. More