Subaru South Tampa

I have owned a Subaru outback for 10 years. This car had 220K miles on it; I was planning on a purchasing a new replacement sometime this year. As fate would have it my outback literally broke down in fron 220K miles on it; I was planning on a purchasing a new replacement sometime this year. As fate would have it my outback literally broke down in front of Maestro Subaru in Tampa Fl on January 12th. I was able to nurse car into the dealership for service and was told that the repair would be $4,000. (Broken keyway on the flywheel severely affecting the engine timing) needless to say I was walking home if I didn’t purchase a replacement. This isn’t how I wanted to buy a new vehicle but I wasn’t offered any options. I have been dealing with maestro for 10 years; I always brought my car into this dealer for any major repairs. (I was disappointed that the dealer did not offer me a ride home that day so I could think about such a purchase) I did purchase a legacy sedan but had I had a day or two to think about my options I would have purchased the Outback. More

I have had 11 Subaru's, dating back to 1983. All of these have been bought at Mastro. My 2007 had 90,000 miles and the transmission blew up. I then traded for a 2009 Forester. This was a different model for have been bought at Mastro. My 2007 had 90,000 miles and the transmission blew up. I then traded for a 2009 Forester. This was a different model for me for I have driven Outback's for years. Unfortunately it's transmission blew at 30,000 miles. This was upsetting to me and all the folks at Mastro. I was re-thinking my relationship and car choices. What happened after that has been great. I now have a 2010 Outback; to date the best car I have driven from Subaru. Steve Mastro was able to get some help from his corporate partners and helped on the price, because of the faulty trans in the Forester. These folks are incredible. I am on the road for my business and my family so comfort and safety are important components to my life. Mastro has satisfied both. The sales staff was great; they made every accommodation you can imagine; and brought the car to me with a full tank. They transferred all my things and re-installed my satellite radio. Thanks to them. Great car!! best ride, more leg room; and the gas mileage is incredible!! I love this car. Even my 15 year old daughter who is tired of seeing Subaru's commented it had a sleeker look....and she knows...;) They are truly a good friends to me at Mastro and a great rep for Subaru. Keith Dreier More

Gentleman, I got on line and contacted the dealership. I spoke with Richard (Dick). Came in unannounced and could not speak to Dick as he was busy with another customer. This is when we (the wife and myself spoke with Richard (Dick). Came in unannounced and could not speak to Dick as he was busy with another customer. This is when we (the wife and myself) got our first introduction to Mastro's staff. All of which could not have made us more comfortable. When we spoke to Dick he then turned us over to Eric. Our intention was to test drive an Outback. Consumer Reports rated very high. One of our requirements was to have a 6 cylinder. The other was a trailer-hitch that did not look like someone just bolted it on. They (Mastro) made the commitment that this is possible and could be done. There were none available in stock at the present time.We were invited to test drive a Tribeca with the 6H. This was a very none pressured test drive. This dealer knows how to make a customer feel comfortable. Got back from the test drive and sat down to the table to negotiate the deal. This too was a Very low pressure experience. The trade number was made. The price of the vehicle was agreed on. was The commitment that the trailer hitch would be installed with a transmission cooler and a loaner car supplied. We were the new owners of a 2010 Tribeca. All around very obvious why this dealer can be a stand alone dealer in the world of mega dealers. Great Job Mastro. A small foot note of our experience with Subaru. In 1978 we were looking for property in Idaho. We got into the salesman's car and drove up the side of a mountain. No roads, no trail. Just drove up the side of the mountain in a Subaru with 250,000 miles on the odometer. Very impressed. It took us this long to make the commitment. Long story short. Mastro made it simple. Harold & Teri More

Have dealt with Mastro Subaru of Tampa for 13 years and have purchased 3 vehicles over that time. Have used Mastro for all of our service requirements for these vehicles. Cannot say enough about how fant have purchased 3 vehicles over that time. Have used Mastro for all of our service requirements for these vehicles. Cannot say enough about how fantastic this dealer is for both sales and service. It is a pleasure to do business with them. Never have I had to return a vehicle for something that was not done right the first time. Plus they are definitely professional in their dealings with the customer. More

I went to this dealer to look at a used 2004 Jeep Wrangler that I saw listed for sale on the internet. I have purchased many vehicles over the years both new and used, and I wanted a used Jeep as a Wrangler that I saw listed for sale on the internet. I have purchased many vehicles over the years both new and used, and I wanted a used Jeep as a second vehicle. The first thing that caught my attention was the internet add, it had more information in it than all of the other ads I had searched through, and believe me that was plenty. I arrived at the dealership and located the Jeep on the lot, and I was soon greeted by a very friendly (and very pretty) young woman named Katie Conley. WE took the Jeep for a test drive and then began the process of coming to terms on a price. I will say the price I got on the Jeep in the end was a Fair price, not too high or too low, but very fair. What I got with it was excellent service from Katie, along with each and every other employee of Mastro Subaru whom I came into contact with. I made a few observations while I was there, mostly of all the employees who were present on this Saturday afternoon. I noticed that they were all happy with their jobs and didn't seem to fit the typical "car salesman" stereotype I've experienced so many times in the past. Everyone was professional, but also genuinely friendly and eager to satisfy their customers. This dealership has been in my home town for many years, and this was my first time doing business there. I must say I am sorry I waited so long. In simple terms, I rated this dealership the way I did because they made me happy, they treated me VERY well, they did exactly what they said they would, and had a vehicle that I wanted which I got for a fair price. The dealership uses a slogan in their television add that says "Our Reputation Rides With You". If you give them the chance, they will prove it. If you make the trip, ask for Katie, you wont be disappointed. More

We have been Subaru owners for many years and bought many Subarus. After we moved from Virginia to Florida, initially we had a hard time finding a good Subaru dealership close to us for maintenance service, Subarus. After we moved from Virginia to Florida, initially we had a hard time finding a good Subaru dealership close to us for maintenance service,and we were contemplating on buying a Toyota as our next vehicle, but decided to stop at Mastro for the heck of it on our way from Tampa airport to our home 83 miles north of Tampa. Tracy Lane approached us and showed us the 2010 Subaru Outback. The vehicle was great as Subarus are in our opinion,but what kept us as a Subaru customer was the courtesy, friendliness and professionalism every employee of this dealership treated us with. Tracy knew the product well, took the time to explain throughly the changes Subaru made to the outback and she was just great to deal with. She was not pushy, she respected our opinion and our desires and made this car shopping experience a great pleasure. Before we left Mastro in our new SDubaru, we actually hugged each other as though we were lifelong friends. It needs to be noted that we are picky in the way our cars are treated and taken care of and the maintenanceservice we have been receiving from Mastro is top notch. IK would highly recommend Floridians to even go out of their way to use this dedalership. Mrs. Zerrin Langer More

I believe that these guys are doing the job right. And I was very happy with their cusotmer service both before and after the sale. What else can I say except that they are a friendly knowledgeable operatio was very happy with their cusotmer service both before and after the sale. What else can I say except that they are a friendly knowledgeable operation with customer service and convenience as their hallmark. Thank and Happy holidays! More