Subaru South Charlotte

I had an extremely demoralizing experience with both my local Subaru dealership and Subaru of America. As a woman and a minority, I felt dismissed and disrespected throughout the car-buying process. Whe local Subaru dealership and Subaru of America. As a woman and a minority, I felt dismissed and disrespected throughout the car-buying process. When I purchased my Subaru, I was told that the vehicle was currently undergoing inspection while I was discussing monthly payments- this was a clear case of misinformation. I felt misled from the start. Soon after purchasing the vehicle, I began experiencing significant mechanical issues including: • Engine stalling • Rumbling and shaking while driving • Difficulty starting the car These problems began at only 40,000 miles, and with the original factory battery still installed, which is concerning. I brought these issues to the attention of both the dealership and Subaru of America. However, both parties denied responsibility and refused to offer any meaningful resolution. I also contacted the Subaru Customer Advocacy line, but the experience was unhelpful and dismissive. I was given scripted responses and no follow-up action or empathy was shown. This lack of support added to my frustration. Overall, I feel deceived and abandoned by a brand that promotes safety and customer satisfaction. I am now left with a vehicle that is unsafe and unreliable, and no accountability has been taken on Subaru’s end. I’m seeking acknowledgment of the issues, reimbursement for diagnostic costs, and appropriate repairs to restore my vehicle’s safety and functionality. More

Service is acceptable. I do believe they could have lowered the total price a bit more. I do believe they could have lowered the total price a bit more. More

They are very nice at this dealership, this is not my first Subaru, it might very well be my last and if I could go back and buy my Subaru again a month ago I mostly likely wouldn’t. I will explain but l first Subaru, it might very well be my last and if I could go back and buy my Subaru again a month ago I mostly likely wouldn’t. I will explain but let me say both their website on the homepage and the salesmen and the finance manager stated they had a money back guarantee multiple times. We came back within 3 business days after having driven less than 20 miles (we signed around 10 pm on Thursday night and tried to come back but they are closed on Sunday). Not only did they not discuss the money back guarantee they didn’t even acknowledge it. From there we talked to them about our options, trading in our brand-new car or paying thousands to add SOME of the basic features we were told were included. I am aware these features are luxuries and not necessities however, when you are paying more than $40,000 for a car, they should include features that cars half their price cost, especially for a brand that claims to be about safety. We were told the only difference between our trim and the top trim was 2 things, eyesight (which was driver tracking -turns out its much more) and different leather seats. These include but are not limited to the following. 1. The car does not reliably lock when you walk away from it. It just doesn’t, I came back to it unlocked 3 times running errands this morning. It does sometimes, not always. Its absurd and asking to be stolen. My 2005, chevy malibu could do that. 2. There is no parking sensor alerts in the front. It has it in the back when you back in, the sensors are there for when you are driving, and the programing is there for the backup parking sensors just stopped short of including the parking sensors in the front as well. When I asked about this, I got looked at like I was asking a dumb question. This is a valid feature I genuinely miss from my last car. 3. Driver profile- we were told the car had this. Be warned Subaru profile is not what you think. That profile is such that you can set specific radio stations and home screens. This makes me the most annoyed- I don’t care about radio station; I do care that my 6’5” husband bangs his knees every time he gets in the car after me because we are a 1 car household. If you want the seats and mirrors to be associate with the keys, you can only do that in the forester with the most expensive trim level- i.e. eyesight (we were not told this, and specifically asked- multiple times) 4. Remote start- enough said. The car is equipped but unless you pay for the most expensive trim level, get a separate key ring and pay more money to have a separate unit installed or pay for an onstar subscription you can’t remote start. 5. Autobreak- this shuts off every time the car turns off. It’s a helpful feature once you get used to it but its not a button you have to navigate to its silly to have it continually shut off. Its almost less safe this way. I am missing some things; these are just the most obvious. It’s a very nice car but I don’t think it’s worth the price. Especially as you can get cars with comparable safety features and ratings for as much or less that have more features. As discussed above, we went in 3 days after purchase and agreed to trade in for the highest trim model and pay the difference. That was a month ago, I have heard nothing but have reached out 2 times. Once via email and once via phone. For now, this car is safe, comfortable but unless something changes, I don’t see myself owning another Subaru, which is unfortunate as I loved my first one. More

The folks at this dealership are outstanding! Jeff has sold us two Outbacks in the last 18 months. Jeff has sold us two Outbacks in the last 18 months. More

I had an excellent experience at this dealership buying a new car. Jeff (Sales) was low-pressure and easy to work with. The managers were helpful and friendly as well. Additionally, Matt was incredibly kind new car. Jeff (Sales) was low-pressure and easy to work with. The managers were helpful and friendly as well. Additionally, Matt was incredibly kind and helpful during my encore/re-delivery meeting. I highly recommend them all, this dealership, and Subaru. Thanks, all! More

Super helpful in finding the right car for us. Worked hard to solve a problem. Worked hard to solve a problem. More

These guys and gals are truly a team worth going to see. Everyone was so nice and professional. Easiest car buying experience I've ever had! Robert started the process and got the ball rolling. Once I got t Everyone was so nice and professional. Easiest car buying experience I've ever had! Robert started the process and got the ball rolling. Once I got there I met Jay and Jason, and they were great as well. My salesperson Leah was a true professional through and through. More

Hands down the best buying experience I have ever had. Everyone was so courteous and professional from the minute I walked in the door to when I drove away with my new Forester! Thanks Subaru South Charl Everyone was so courteous and professional from the minute I walked in the door to when I drove away with my new Forester! Thanks Subaru South Charlotte! You've got my and my family's business for years to come! More

This was the best buying exerience I've ever had - the dealership is excellent with great sales people, especially Leah! dealership is excellent with great sales people, especially Leah! More

The best experience. Our contact with Doug was friendly and professional, informative and stress free. Never knew buying a car could be so easy, fast and enjoyable. Th Our contact with Doug was friendly and professional, informative and stress free. Never knew buying a car could be so easy, fast and enjoyable. Thank you Subaru South Charlotte! More