Subaru South Charlotte

Steven Truong, service advisor, was incredibly helpful when I stopped by recently late one afternoon for some minor damage to my Subaru 2018 Outback. He kept me apprised of progress, and I was in and out when I stopped by recently late one afternoon for some minor damage to my Subaru 2018 Outback. He kept me apprised of progress, and I was in and out within about two hours. The waiting area is very attractive and pleasant -- and I could even control the TV. I have had a couple of Mercedes and Cadillacs but nothing beats the service at Subaru. A nod to checkout point person, Pam, also! More

Wouldn't Even Look At It Had car problems two times going to Charlotte Airport which is 2 l/2 hrs each way for me. Husband was taken to hospital in Texas and had to rush home. Had car problems two times going to Charlotte Airport which is 2 l/2 hrs each way for me. Husband was taken to hospital in Texas and had to rush home. Had to leave car in long term parking but arrange with dealership to look at the car if a friend brought it to them. Had all relevant information. After promising me they would they refused - costing her four hours of travel. Now I have no way to get my car. More

The best experience at a dealership ever Nothing but perfection. Also worked with sales man Scott Redfeildt and he is the absolute best to work with. He listened and delivered exactly what I Nothing but perfection. Also worked with sales man Scott Redfeildt and he is the absolute best to work with. He listened and delivered exactly what I wanted and he was wonderful to work with. We made the deal super late. And they stayed with us 2 hours after closing. They explained all the extras... Here is the key though. They didn't try to sale me! They were straight up honest. I love them and love my new car! You will too! DO NOT GO TO MAZADA OF SOUTH CHARLOTTE THEY SUCK. More

Positive experience with Michael Bengtson and team! I had a wonderful, no pressure buying experience with the dealership. From Michael Alexander with initial communications and scheduling a test drive t I had a wonderful, no pressure buying experience with the dealership. From Michael Alexander with initial communications and scheduling a test drive to Michael Bengtson, the salesman I worked with in person. Michael Bengtson was very knowledgeable about the car model I was interested in, able to tell me differences between the cars from one year to the next. He made sure I was comfortable with my selection and price before moving forward with the process. He even took the time to review all of the technology and safety features so I understood how they worked and how to operate each of them. I was happy with the deal and financing was a breeze. Everyone was friendly and knowledgeable. The process from start to finish was quick but smooth. I would definitely recommend this dealership and staff to those looking to buy a car. More

Subaru Reigns I bought my Subaru Outback in 2013. The sales department couldn't have been more helpful or efficient. I was amazed that I was able to actually driv I bought my Subaru Outback in 2013. The sales department couldn't have been more helpful or efficient. I was amazed that I was able to actually drive my new car home same day. Service since then has been outstanding. I take the light rail into work and the South Blvd. station is close to the dealer. They drive me to the station and pick me up. Everyone has always been helpful and very pleasant to deal with. I really don't know where those negative reviews are coming from. More

Sales dept was excellent. Services Department P O O R 24 hours after purchasing a Subaru Cross Trek, I had to take the car back for service. The car was vibrating excessively after 65 miles per hour. I a 24 hours after purchasing a Subaru Cross Trek, I had to take the car back for service. The car was vibrating excessively after 65 miles per hour. I am going to be fair with the People in Sales. Everybody was very professional cordial and happy to do their jobs. I was treated very well and the general manager Mr. Patrick Leinthall is truly a gentleman and sincere person. I will buy any car from him any time. I am 100% sure that he will do his best to get me the best deal available. As of matter of fact, I provided Mr. Leinthall with the monthly lease I felt was fair after researching several dealers in the area. I m sure that the sales team was trained to recognize that as a customer, I am always right, he made sure that I received this special VIP treatment. Now, the bad part. When I took the car back to the service department, I was treated as a second class citizen by Mr. John Falk. I was no longer the VIP person I was less than 24 hours before. I was so impressed with the Subaru personnel up to that point. Evidently, Mr. Falk called sick when Subaru was providing training to both the Sales and Service Department. This man should not be in the customer service department because of his poor customer services skills. He was rude and his comments were unnecessary. These types of people should not be in this type of service because it diminishes the quality of services that Subaru is trying to achieve with the competition . Perhaps, Mr. Fulk would be more suitable to be in different position away from customer Services which in the long run might benefit Subaru competitive edge. If you need services, stay away from this employee or you are going to be sorry as I was during my first experience with Subaru and negate the good job done by Mr. Leinthall and Mr. Lenkieth Warren. More

Felt Like Family First, the review from the guy about the Jeep is absurd. There are two sides to every story and this guy sounds over the top. I contacted Subaru S First, the review from the guy about the Jeep is absurd. There are two sides to every story and this guy sounds over the top. I contacted Subaru S Blvd around 9AM for a Toyota Camry and told them I would be in around 11AM to come look at it. I got a call from Patrick at 10:15AM stating someone was taking it for a test drive and he couldn't promise the vehicle would be available. I appreciated his transparency and showed up at the dealership around 11AM anyway. I came in looking for a Camry, but was sold on a Subaru Outback. Patrick understood my needs and my budget. The Outback was a 1 owner car with no reported damage and 104,500 miles. Patrick allowed me to take the car to my mechanic to have it looked over before moving forward. My mechanic identified 3 items that needed attention: 1. Front CV Boot/Axle 2. Front Brake Calipers 3. Tires - the Outback had ice tires on it and would need to be replaced. Not only did Patrick agree to all of the repairs, he lowered the price of the car while promising to fix the car. The entire Subaru staff was courteous, caring and not aggressive at all. I scheduled my new Outback for service and was told over the phone it may take a day or two to get it back. I thought this was reasonable considering the work that needed to get done to it and I was promised a loaner. I spoke with John in service when I dropped the car off and the repairs were completed that same day. I have been beyond impressed with all of my interactions with this dealership and it is the best experience I have had with a sales/service department. More

worst service don't waste your time here and especially with this guy.. he is rude. he made me wait for two hours to come and ask where exactly the issue is don't waste your time here and especially with this guy.. he is rude. he made me wait for two hours to come and ask where exactly the issue is More

Holiday Samaritans While on holidays,I was visiting family in Charlotte where I had a minor issue with my car.It's tough enough to locate a good car dealer in your home While on holidays,I was visiting family in Charlotte where I had a minor issue with my car.It's tough enough to locate a good car dealer in your home town,never mind when you're away.It was Christmas Eve,or eve of when I showed up at Subaru South Blvd.The service department was busy,yet John,Ed,David? and a technician tried to help me fix my car. I felt TOTALLY comfortable allowing this dealership make the repair,but the part[s] needed was not available. There's something to be said in how you treat someone BEFORE they spend money with you. More

Excellent customer service Jonathan has been a great salesmen for me ever since I bought my first car here back in 2010. I have since returned to lease my fourth and fifth veh Jonathan has been a great salesmen for me ever since I bought my first car here back in 2010. I have since returned to lease my fourth and fifth vehicle from Jonathan due to his patience, professionalism, and salesmanship. I would recommend Jonathan for others looking for a Suvary in town. More