Subaru Santa Monica - Service Center

Thorough, friendly service Dropped my car off for a routine service visit. Was given a ride back home and was called when the car was ready. Shelana went over everything that wa Dropped my car off for a routine service visit. Was given a ride back home and was called when the car was ready. Shelana went over everything that was done and explained anything I didn't understand. She is very pleasant and knowledgeable. Efficient operation with no waiting - a great dealership! More

The only place I go for my Subaru Such an amazing team. Very communicative and efficent. Rob has been just the best to work with, and to help coordinate any service needs that come up Such an amazing team. Very communicative and efficent. Rob has been just the best to work with, and to help coordinate any service needs that come up. Just love the crew there. More

Doing it right Had issues with head gaskets that took time to fix. Shelana Philip-guide got us a loaner right away and was right on it, well done. The service was e Had issues with head gaskets that took time to fix. Shelana Philip-guide got us a loaner right away and was right on it, well done. The service was expensive but necessary as it was an older car. Thanks. More

First Service Appt Our experience at Subaru of Santa Monica was excellent. The person who helped us, Shalana Philip- Guide was very friendly, helpful and professional. W Our experience at Subaru of Santa Monica was excellent. The person who helped us, Shalana Philip- Guide was very friendly, helpful and professional. We would definitely recommend this dealership, as well as Shalana specifically. Trey and Tracy Schwartz More

Very nice people Everyone was very nice. Shelana Philip-guide helped me every step of the way, talked me through the issues with my car and gave me accurate pricing. S Everyone was very nice. Shelana Philip-guide helped me every step of the way, talked me through the issues with my car and gave me accurate pricing. She was very friendly and very helpful. More

Solid service Just wanted to thank Troy Scott -- along with his service department colleague Rob -- for making my recent experience at Subaru a pleasant one. My Just wanted to thank Troy Scott -- along with his service department colleague Rob -- for making my recent experience at Subaru a pleasant one. My 2014 Forester was part of a pre-ignition problem recall. My appointment was easily set, they took my car right away, and Troy and Rob made sure that any other car service needs were also resolved. Subaru covered my rental during the recall service (2 days), which was much appreciated. Troy wrapped it all up nicely and I'm just waiting for a few parts to come in to address to other issues. Overall, a very good experience. My only complaint? Well, up till recently there was not much of a waiting area to speak of. They've solved that problem by taking over what was previously, I believe, a salesman's office. Kudos for that. Now can you PLEASE provide some real half & half -- instead of phony powdered creamer -- to go with your Keurig-style coffee? And some donuts, too (like my previous dealership) to reward those who bring their car in early. You'd be surprised how far little gestures like that can go :) Otherwise, keep up the good work! More

Service at Santa Monica Subaru It's v good fast and efficient. Though I would appreciate if there's a free bread/donuts or snacks inside while waiting. Otherwise everything went wel It's v good fast and efficient. Though I would appreciate if there's a free bread/donuts or snacks inside while waiting. Otherwise everything went well scheduling was easy and ms Philips was helpful. More

Honest, Fair, Skilled Service at Santa Monica Subaru I brought in my Impreza to have a flat tire replaced and make sure everything was in order with the change in tires being it is an all wheel drive. T I brought in my Impreza to have a flat tire replaced and make sure everything was in order with the change in tires being it is an all wheel drive. Troy Scott made sure the service was accomplished at the time of our appointment by handling the matter himself while many of the employees happened to be at the company Holiday party. I appreciated not only getting the problem taken care of right away but also making sure the costs were fair and covered under my Warranty. I felt I was in safe hands. Thank you, Troy and Santa Monica Subaru. I appreciated the attentive service and quality of performance. More