Subaru Santa Monica

If I could, I would give it 0 stars Go somewhere else. Santa Monica Subaru is a rip off. Mediocre service at best. They charged me for things they recommended that did not address anything I asked for. Wa Santa Monica Subaru is a rip off. Mediocre service at best. They charged me for things they recommended that did not address anything I asked for. Waited twice as long as they mentioned and I spend almost three times as money as I expected More

I purchased an all electric vehicle, the Subaru Solterra, and was assured by the finance guy, Melroy Fernandez, who assured me that there is a federal tax rebate of $7,500. What he said sealed my decision to and was assured by the finance guy, Melroy Fernandez, who assured me that there is a federal tax rebate of $7,500. What he said sealed my decision to purchase the vehicle. After I purchased it and spoke to my CPA, she checked and the government doesn’t include the Subaru for the Clear Air Act because it was not assembled in the USA. So they outright lied to me. When I attempted to have them do right by me, the manager Joey Boktor had no interest in resolving his employees lies. Even though my office is in SM, I hadn’t purchased my last 2 Subaru’s from this SM dealership because the customer service is so bad since it became LACarGuy. Also, if you can’t charge an EV at home, don’t buy one. It’s super inconvenient waiting hours to charge at a public charging station and then waiting a couple of hours while it charges. Ridiculous! SM Subaru said they were offering $400 in charging credit which they have not provided since I purchased it 3 months ago. There is a new term when taking long trips referred to as “Range Anxiety.” It’s a horrible feeling. More

People are charming and have knowledge of the product, I was pleased by the service of all involved was pleased by the service of all involved More

WOW. . Jordan and Kennedy are stand up guys!Santa Monica Subaru went above and beyond taking such good care of us. We love r Subaru Legacy!! Do not hesitat . Jordan and Kennedy are stand up guys!Santa Monica Subaru went above and beyond taking such good care of us. We love r Subaru Legacy!! Do not hesitate to buy from these guys. It starts from the top Joey and the rest are AMAZING! Thank u so much More

My Salesperson was great but I should have inspected the car after it was washed not before, nasty scratch not happy with touchup job difference in color you can feel it and see it. I Love the car and every car after it was washed not before, nasty scratch not happy with touchup job difference in color you can feel it and see it. I Love the car and everything about it comfortable smooth ride lots of power.. More

the UPSELLING for extra repairs was obnoxious and relentless by the service agent badgering to do the added service he recommended and all I wanted was the 5000 mile oil change and service... relentless by the service agent badgering to do the added service he recommended and all I wanted was the 5000 mile oil change and service... More

I got a great deal in a new car and Nancy, my sales associate, and Jeremy, the general manager, were excellent. associate, and Jeremy, the general manager, were excellent. More

Janna was wonderful from to finish with the sell. Liz in finance was super helpful. Liz in finance was super helpful. More

Genaro was great to work with and really went above and beyond to secure my desired car, 2024 Crosstrek Wilderness and ensure top quality. Working with Genaro was an absolute pleasure! The easiest and mos beyond to secure my desired car, 2024 Crosstrek Wilderness and ensure top quality. Working with Genaro was an absolute pleasure! The easiest and most knowledgeable person to work with, kept me well informed along the way. This was the fastest and easiest car purchase I have ever experienced. I highly recommend you talk to Genaro if you are considering buying a car. More

Good customer service. Friendly. They explained features and services well. I like being able to bring my Forester back to ask questions and get a free tank of gas. Friendly. They explained features and services well. I like being able to bring my Forester back to ask questions and get a free tank of gas. More