Subaru Pacific - Service Center

recall service for Takata Airbag and windshield wiper motor Robert Canche was my Service Advisor, very helpful when dropping the car off and more so when I picked the car up.Explained the work done and the Stat Robert Canche was my Service Advisor, very helpful when dropping the car off and more so when I picked the car up.Explained the work done and the Status Report . Thank you so much! Also a Thank you to the gentleman who brought the car up and handed me my car keys, he helped me fix my rear coverup. Thanks again. More

Wonderful Thank you so much my car runs great, a big shout out to Robert your the best thank you so much for everything was great. Thank you so much my car runs great, a big shout out to Robert your the best thank you so much for everything was great. More

Luis Hernández My husband and I took our two Subaru cars for service over the weekend and Luiz Hernandez Was very helpful kind and overall did excellent services. Is My husband and I took our two Subaru cars for service over the weekend and Luiz Hernandez Was very helpful kind and overall did excellent services. Is nice to know you guys have such great worker as Luiz to help your customers. Thank you More

Oil change service Took our Forester for service Luis Hernandez was ready and very helpful. The quality and attention is highly appreciated. From day one of purchase to Took our Forester for service Luis Hernandez was ready and very helpful. The quality and attention is highly appreciated. From day one of purchase to continued services for our car we are very pleased with the attention More

Professional, Fair & Prioritizes Customers Prompted by an unpleasant experience at Santa Monica Subaru, and after seeing good reviews re: Pacific Subaru, I took my Crosstrek there for service. Prompted by an unpleasant experience at Santa Monica Subaru, and after seeing good reviews re: Pacific Subaru, I took my Crosstrek there for service. I'd been loyal to the Santa Monica dealer since purchasing it there in 2013. Unfortunately, that dealership changed hands within the last year or two; its original, stellar customer care and attention to detail is no longer a priority. Pacific Subaru's Tony Cervantes restored my faith in dealership service. Tony was polite and professional, genuinely interested in my concerns, and provided a fair estimate. I received gold star treatment—my Crosstrek was expertly repaired, and afterwards washed. I picked it up at the agreed upon time, and at first didn't recognize it, since it sparkled just like their new cars. Pacific Subaru and especially Tony, have earned my loyalty. Thank you, Tony & Team! More

Ask for Tony Cervantes and he will take care of you Tony went out of his way to help me solved the remote cargo door issue and spent like close to 20 minutes trying to reset it without sending the car i Tony went out of his way to help me solved the remote cargo door issue and spent like close to 20 minutes trying to reset it without sending the car into the service depot. Unfortunately it needed a computer to reset the mechanism and I ended up having to pay for one hour's labor. However, his thoughtfulness and help was much appreciated. He also helped me replace the wiper blades himself just to eliminate further labor cost. Overall excellent customer service and personal attention. The new location's customer lounge is spacious and comfortable. Highly recommended. More

Poor customer service, unreliable vehicle. My car recently broke down. It took a week for this dealership to diagnose the issue and throughout the week I had to call them every day for an updat My car recently broke down. It took a week for this dealership to diagnose the issue and throughout the week I had to call them every day for an update. Three weeks later, they still have my car, and no courtesy car was offered. During the entire time, I had to keep chasing them for updates: if I didn't call, they would not call me back. I enquired about trading in my car and buying a new one through Subaru, I am still waiting for a Sales person to call me back 2 weeks later... I will also never buy a Subaru again, I only had the car for 4 years and put 30,000 miles on it, now they are telling me that the repairs will cost more than $5,000. I have already spent a ton of money on this car - clearly not good quality or reliable. So finally, they told me the car will be fixed today.. Still no call from them at 5:00pm, so guess it's not! More

Another satisfied customer Aside from the longer than expected wait times, customer service was honest and attentive. It's understandable this dealership is usually busy, but wi Aside from the longer than expected wait times, customer service was honest and attentive. It's understandable this dealership is usually busy, but with the level of service I receive makes me appreciate coming here, even from 40 mins away. My service advisor did the best he could to see me through the experience. I praise the good work you guys do. Just remember, the product you sell is only half the business, the other half is made by customer satisfaction! More

Great Service I had my new car in to check an issue. Tony Cervantes did a great job keeping me informed about progress on the car and its availability. I would de I had my new car in to check an issue. Tony Cervantes did a great job keeping me informed about progress on the car and its availability. I would definitely recommend the dealership. More

Oil change and engine air filter change. Very great service. Their new facility is looking great even though it's not quite finished. Tony Cervantes has helped me twice and he's great at what Very great service. Their new facility is looking great even though it's not quite finished. Tony Cervantes has helped me twice and he's great at what he does. Good communication and can always help with your questions. More