Subaru Pacific - Service Center

Fantastic Service Department Luis Hernandez was courteous and friendly and fully explained my first service on my new Subaru Outback. I waited in the comfortable service waitin Luis Hernandez was courteous and friendly and fully explained my first service on my new Subaru Outback. I waited in the comfortable service waiting room, and my car was completely serviced and ready to go right on time. The complimentary car wash was wonderful, AND my lost driver's license was found someplace in my car ! That was an unexpected surprise! SUBARU and LUIS are great ! More

Buying Thule accessories from Subaru Pacific I bought a Thule roof rack from Subaru Pacific and I wanted to upgrade to the locking mechanism one, so I called the number listed on my order acknowl I bought a Thule roof rack from Subaru Pacific and I wanted to upgrade to the locking mechanism one, so I called the number listed on my order acknowledgement and the call was transfer to Subaru Pacific my dealership, the man on the other side of the phone was NOT courteous, helpful nor accommodating, he basically said they would not accept the exchange since I have taken out of the box for install. I asked about a better version with a locking mechanism and he simply said that if someone wants to steal something they would and there was no way around it....interesting....I asked : why they have locking version then? Regardless, I didn't want to continue a discussion with him so I decided to just call Thule directly, they were soooo helpful and I ended up buying (3) additional parts from them directly (via Amazon) they transaction was flawless and I already received my parts.... Forget Subaru Pacific, I will go directly to Thule from now on!!! and you should do the same... More

Employees are customer service oriented! Had my first maintenance service on my new car and Erick Rodas was the one who took care of it. Friendly and informative, he went over what was done a Had my first maintenance service on my new car and Erick Rodas was the one who took care of it. Friendly and informative, he went over what was done and I asked about the new location. He described how great it serve all the needs of the service people and I had to compliment the new location myself. Everyone one I've dealt with from Jim Nielsen in Sales, the Finance dept and now Service, all have been professional and took the time to answer all questions and explain away any confusion. Great team/crew1 More

Great Experience I had a leak in my differential. I visited Subaru Pacific because I had visited them before with good service. Mr. Robert Canche who had handled my p I had a leak in my differential. I visited Subaru Pacific because I had visited them before with good service. Mr. Robert Canche who had handled my previous service requirements, took care of all the necessary things including a rental car, explaining all the repair needs, expected time of completion, approximate cost etc. I was made to feel comfortable about the impending repair work. The facility is neat, clean, with complementary coffee etc. Sufficient space to sit and relax. I would recommend Subaru Pacific for all car needs without hesitation. More

very satisfied I was helped by Robert Canche , this was the second time working with him , he was very helpful to let me know when my car was ready and what was wron I was helped by Robert Canche , this was the second time working with him , he was very helpful to let me know when my car was ready and what was wrong , he also helped me out with my Bluetooth problem before I left . he is an excellent worker . More

Smooth as expected Abel Juarez helped me this time - simple scheduled maintenance visit was a stress-free part of my day. Abel was friendly and efficient, and helped me Abel Juarez helped me this time - simple scheduled maintenance visit was a stress-free part of my day. Abel was friendly and efficient, and helped me look on line for a way to mount my phone so I can see maps and remain legal re new CA "no touch" law. More

Service This was my first time at the new location. Wow. The new dealership location is outstanding. Jimmy Plancarte was my service rep. He kept me well This was my first time at the new location. Wow. The new dealership location is outstanding. Jimmy Plancarte was my service rep. He kept me well informed of the status of my visit including what service was being done on my outback. He was very helpful and I hope he my service person in the future. More

Customer Service Robert Canche was our Subaru representative and had great customer service. Super helpful and the service was FAST!!!! It was our 6- month service a Robert Canche was our Subaru representative and had great customer service. Super helpful and the service was FAST!!!! It was our 6- month service and instead of the 1.5-2 hour wait time, it was done in 1 hour. They gave me shuttle to and from home. The drives was super nice and friendly. I felt so bad that he had to come back for me within 45 minutes. Customer service at Subaru had always been THE BEST!!! They treat their customers like family....even "after" you've purchased a car! Thank you Subaru!!! More

First service on my Forester This is the very first time I've had my Firester serviced after buying it from Pacific Subaru. Erick Rodas was great. He kept me informed and even ap This is the very first time I've had my Firester serviced after buying it from Pacific Subaru. Erick Rodas was great. He kept me informed and even apologized because it was taking so long (it didn't) The dealership was clean and pleasant. There was a very comfortable place to wait More

Great Service! Erick Rodas was my service advisor and he was very helpful in explaining the work that would be performed on my car. Also, while there, I purchased th Erick Rodas was my service advisor and he was very helpful in explaining the work that would be performed on my car. Also, while there, I purchased the back seat protectors and Erick took care of having them installed for me. Most of all, I really appreciated Erick's ability to work with me when I notified him that I was stuck in traffic and would probably not make the 6:00 pm closing time. He made sure that my car was ready to go when I finally got there. Thank you Erick! More