Subaru Pacific - Service Center

Great Service Stopped in for my first oil change on my 2018 STI at about 3 in the afternoon on a Saturday. There was a bit of a wait but completely acceptable for Stopped in for my first oil change on my 2018 STI at about 3 in the afternoon on a Saturday. There was a bit of a wait but completely acceptable for no appointment and on a Saturday. They got the oil change done in the time I was quoted and they even did a great detail job on the car getting some stubborn residue off the front end. Great customer service, couldn't have asked for anything better. More

Great Service Department Erick Rodas was extremely helpful in explaining the scope of the services and kept in touch via text and phone to keep me updated as to when my car wo Erick Rodas was extremely helpful in explaining the scope of the services and kept in touch via text and phone to keep me updated as to when my car would be ready for pickup. The car had an airbag recall, and he offered a free loaner vehicle as that was considered to be warranty service. When it came time to pick up the car, he again went over everything with me and provide a service report. Highly recommend Subaru Pacific. More

Awesome service dept. They really care for your Subaru The people at Subaru Pacific are amazing people, they really go out of their ways to make sure you're taken care of and more! I have been taking my Su The people at Subaru Pacific are amazing people, they really go out of their ways to make sure you're taken care of and more! I have been taking my Subaru to Subaru Pacific since I got the car from them while they were still back at Hawthorne. Even though there are other Subaru dealerships around where i live that are much closer, i make the extra drive out to Pacific because i know i can trust my Subaru with them. Tony Cervantes is my Service Advisor and he has taken care of my car ever since it left the lot, he knows his stuff and makes sure that you are well covered. When your service department gives you that trust, they've earned a customer for life. Thank you Tony and everyone in Subaru Pacific, you guys are awesome! More

Tony Cervantes excellent service writer Very short wait to get the service write-up done, which was for the 18K, plus a tire issue. Car was ready at the time Tony promised. Tire had to be re Very short wait to get the service write-up done, which was for the 18K, plus a tire issue. Car was ready at the time Tony promised. Tire had to be replaced and Tony got a good price on it for me. He is knowledgeable and helpful and is a nice guy on top of that. Facilities are beautiful and state-of-the-art, hoever, it's now almost an hour's drive instead of the 20-minute drive to their old location. More

Seamless and Quality Service Third visit to this location for general auto service. The Subie Service team consistently continues to provide super friendly and top service. They Third visit to this location for general auto service. The Subie Service team consistently continues to provide super friendly and top service. They are fast and always deliver a super clean Subie when they are done. More

Service Appointment Luis Hernandez was great!! I was running late for my appointment, but he was still smiling and very kind and helpful. Got me out of there in just an h Luis Hernandez was great!! I was running late for my appointment, but he was still smiling and very kind and helpful. Got me out of there in just an hour and even took the time to explain to me in detail what work was performed, when I should return for my next service, and what will need to be done next time. Subaru Pacific is very lucky to have Luis on their team! More

Tire replacement with alignment Ben Edens handled my job from initial phone contact to completion of service. He was receptive, friendly, patient and efficient. He Closed out the j Ben Edens handled my job from initial phone contact to completion of service. He was receptive, friendly, patient and efficient. He Closed out the job without rushing off or attending other customers. It was a start to finish relationship. He seemed well informed about tires and alignment, focusing on the particulars of my job. I will seek him out when I come in for my 30,000 service. More

Scheduled maintenance service finished on time! I had an appointment for the 24 mon shceduled maintenance at 1:30. I usually have to wait alot longer than the expected finish time, but this time it I had an appointment for the 24 mon shceduled maintenance at 1:30. I usually have to wait alot longer than the expected finish time, but this time it was on time including the car wash. Tony Tran was very kind and efficient and took good care of me. I like this new location because the waiting area is spacious and clean, and I can kick back and relax in one of the comfy high chairs or sofas with complimentary coffee. Thank you! More

Awesome service Thank you to Erick Rodas and staff at Subaru Pacific. Erick eased my worries about making sure my Outback was fit for a 3,000 mile trip and at no cha Thank you to Erick Rodas and staff at Subaru Pacific. Erick eased my worries about making sure my Outback was fit for a 3,000 mile trip and at no charge! Subaru Pacific's new facility is very nice with a great little area for the kids as well as a nice area to have a cup of coffee or tea while you wait for your Subaru to be serviced. Thanks again Subaru Pacific for such great service! More

Service I'd like to thank Erick Rodas in the service department for handling our car quickly & efficiently. With no appointment we were well taken care of. Th I'd like to thank Erick Rodas in the service department for handling our car quickly & efficiently. With no appointment we were well taken care of. The new dealership is spacest & clean & everyone is vert attentive It was a pleasure to go there. More