Subaru Pacific - Service Center

Friendly service I purchased my first Subaru earlier this year at a different dealership but decided to take it into Subaru Pacific to have it serviced. Erick Rodas wa I purchased my first Subaru earlier this year at a different dealership but decided to take it into Subaru Pacific to have it serviced. Erick Rodas was very polite and friendly from the moment I pulled up and my car was done within the time frame I was told. More

Great service They pretty much took care of everything. All I had to do was schedule a drop off. They said it would take more than 4 hours for service but finished They pretty much took care of everything. All I had to do was schedule a drop off. They said it would take more than 4 hours for service but finished in 2.5 hours. Great service from John Jacinto. More

Service with Steven Lee Needed immediate assistance with some warning lights that came on the dash. Steven Lee from service made it happen. He was able to have the car bac Needed immediate assistance with some warning lights that came on the dash. Steven Lee from service made it happen. He was able to have the car back to me the same day. Thank you so much Steve!!! You rock~ More

Good Customer Service Excellent customer service and repair job. My service rep., John Jacinto, was wonderful; he took the time to research my coverages, and oversaw a pro Excellent customer service and repair job. My service rep., John Jacinto, was wonderful; he took the time to research my coverages, and oversaw a prompt repair, making sure to call me to discuss options. I was able to make it to work after getting the repair done, and really appreciate the friendly, thorough and prompt service I received from John Jacinto and the folks in the service department. More

Great Customer Service There’s the good and the bad. Brought my car in for minor service but also needed tires. I wasn’t sure I was going to get the tires at the dealership There’s the good and the bad. Brought my car in for minor service but also needed tires. I wasn’t sure I was going to get the tires at the dealership so they serviced the car and washed it, brought it around and I asked about the tires. They were surprised I wanted them but the cost was only $40 more than other places so for the convenience it was worth it. Now they would need another couple of hours and I couldn’t wait any longer because I had to go to work. They got me a rental car at no charge-this is the good. The bad is, I received a phone call a couple of hours later saying the parts department made a mistake and they only had 2 tires in stock but would get the other 2. Then I got a call, while I Was on my way to pick up my car, that the tire truck was in traffic and there wouldn’t be time to get the tires on and aligned before service closed for the day. So not to worry, they would let me keep the rental at no charge until my car was ready. So demerits for not having an up to date inventory system but points for excellent customer service. More

First maintenance service Subaru Pacific is a great place to buy a car. Aside from the normal reasons that first come to mind is its excellent sercice department. Steven Lee ha Subaru Pacific is a great place to buy a car. Aside from the normal reasons that first come to mind is its excellent sercice department. Steven Lee handled our 6,000 mile service. He took care of the initial paperwork very quickly and reviewed what would be done and when the car would be ready. I opted to wait at the dealer’s customer lounge. I booted up my laptop and automatically connected to the WiFi. I took care of my email while sipping on some coffee. The work was completed quickly and the car came back nicely washed. More

Great customer service Steve Lee, in Service, was excellent. He took the time to diagnose and discuss the problem with me; he made the extra effort to help me link my old- Steve Lee, in Service, was excellent. He took the time to diagnose and discuss the problem with me; he made the extra effort to help me link my old-fashioned flip phone to my car's electronic system, and expedited the service since I was waiting on premises for the repairs to be completed. A software update successfully solved the glitch I was experiencing. All in all a good experiencing. I feel reassured that I will have access to reliable and pleasant service when needed in the future. More

Hindry Blvd Subaru The location is great. Ovy Ortega Was the gentleman that help me and he provide sufficient and excellent service. One the better service agents I’ve d The location is great. Ovy Ortega Was the gentleman that help me and he provide sufficient and excellent service. One the better service agents I’ve dealt with. Thank you and keep up the good work More