Subaru Pacific - Service Center

Bought a new 2019 cross trek in 2018 and with the pandemic and such finally needed another oil change when I hit about 11,000. Miles. In the past I would drop in and see John and all was set. Have a pandemic and such finally needed another oil change when I hit about 11,000. Miles. In the past I would drop in and see John and all was set. Have a coffee and before you knew it your car was ready. All points checked and new filters and oil change. Today was a bit different. Made an appointment for an oil change and 3 house later it was ready. Nothing special ... an oil change. The folks in the office service area were helpful and apologetic for the delay. Surely miss John as he kept everyone on there toes and ran the place with grace and precision. So What happened? Really love the car ... runs well has a few quirks as do most cars . Service is going to be a problem. If I cannot get service without getting a loaner/ rental for minor problems ... not sure the dealership / the car guy is the right place to go. All the zing was gone from the dealership. As though a few aspirin and a bit of the dog that bit you would get things moving gain. Best of luck More

Cannot even fully explain all the shenanigans this dealership engages in. Went in for routine 30,000-mile service on my 2017 Subaru -- that alone, with no repairs, was nearly $1,000. While waiting in dealership engages in. Went in for routine 30,000-mile service on my 2017 Subaru -- that alone, with no repairs, was nearly $1,000. While waiting in showroom, a sales guy texts me if I want to trade in my car that day for a new one. I have little interest, and tell him that besides all the previous probllems I've had with this Subaru, the $1,000 service bill isn't putting me in a good mood. He tells me we can wipe out that service bill and make a deal on a new car. We then haggle -- yeah, haggle, like it's the 1990s -- on a price. It's pretty unseemly. I finally agree to the deal, largely because I want to start with a clean slate and a new car (figuring I just had bad luck with the 2017 one). The new car I'm buying, I'm told, won't be delivered for a couple weeks. Fine. Then the salesman tells me my current car is ready and instructs me to go to front desk to pay. TO PAY? He had told me I wouldn't be paying for service if I bought a new car. He counters that, well, it looked like we weren;t gonna close the deal, so they went ahead and serviced old car. Huh? So? He had told me no service charge if I was trading car in. WHY WOULD I PAY FOR SERVICE FOR A CAR I NO LONGER WILL OWN? This was insane. He said there was nothing he could do about it. Not to mention the service they performed was something they'd be doing anyway to prep the car for sale. Besides the fact that he lied to me, again I ask -- why would someone pay for service for a car the dealer was buying? I don't have the energy at the moment to detail the other unacceptable actions of dealing with everyone that day at Subaru Pacific. Buyer beware? No -- buyer should just AVOID. More

Bought my Certified Pre-Owned car there in March 2020. Clutch had to replaced shortly after that at another dealership closer to where I live. Tried calling this dealership multiple times and left message Clutch had to replaced shortly after that at another dealership closer to where I live. Tried calling this dealership multiple times and left messages to talk to someone about the certified pre owned inspection and never heard back from anyone. Terrible customer service and less than honest inspection in my experience. If you can, go to another dealership!!! More

Either didn't do the work, or damaged my car in two visits I first took my car in under the tire warranty for a nail that was in the tire. I waited 90 minutes before the car was ready. Got the car home and n I first took my car in under the tire warranty for a nail that was in the tire. I waited 90 minutes before the car was ready. Got the car home and noticed that the nail was still in the tire...with a white chalk circle around it! Took it to America's Tire Co, where they repaired it for free in 30 min. Took my car in again (deciding to give one more chance) for the recall on the airbag. I explained my apprehension and what happened at the last visit, and was told that they would take great care to do the job right. Left the car for a day. When I got home with it, I realized that they had broken my custom-made windshield sun shades and thrown them in the back of the car! Won't be going back. More

Great Service It is always the same experience when I take my Outback in for service: 1. John Jacinto meets me with a smile. 2. He knows what I want and what serv It is always the same experience when I take my Outback in for service: 1. John Jacinto meets me with a smile. 2. He knows what I want and what service is needed. 3. The dealership has a very comfortable waiting area that is always clean and pleasant. More

Couldn’t be any happier!! Two thumbs up!! Job well done! Nothing to complain! My service advisor, Steven Lee, deserves MORE THAN FIVE-STAR review. His efforts toward the problem solving on Job well done! Nothing to complain! My service advisor, Steven Lee, deserves MORE THAN FIVE-STAR review. His efforts toward the problem solving on my car was excellent! Thanks again! More