Subaru Pacific - Service Center

MATTHEW JOHNSON SALESPERSON I WAS IMPRESSESD WITH MATTHEW JOHNSON'S KNOWLEDGE OF THE VARIOUS SABARU VEHICLES, BECAUSE OF THIS I PURCHASED AN OUTBACK THAT DAY. GREAT SALESMAN,GREA I WAS IMPRESSESD WITH MATTHEW JOHNSON'S KNOWLEDGE OF THE VARIOUS SABARU VEHICLES, BECAUSE OF THIS I PURCHASED AN OUTBACK THAT DAY. GREAT SALESMAN,GREAT SMILE. More

Very helpful service rep I've owned my Subaru for 13 years and rarely taken it to the dealership for anything. My old tired seat belts were having issues retracting, so I sch I've owned my Subaru for 13 years and rarely taken it to the dealership for anything. My old tired seat belts were having issues retracting, so I scheduled an appointment with Pacific Subaru to have them looking into replacing them under SOA's life time warranty plan on their belts. Tony Cervantes was my service advisor, he got my paper work all filled out, went over my car with me before it went to the techs all while being courious and polite. Once my car was ready, I received a prompt text that my car was available for pickup, Tony went over everything with me and let me know I was approved for replacement belts, as mine were in fact not working to standard. Tony is an easy guy to work with and a car enthusiast who will take care of you and understands your concerns. Thanks again! More

Took advantage of Subaru Pacific's Express Service Stephen Recinos was terrific and got me in and out in a minimum amount of time dealing with a number of minor issues. Thanks Stephen! Stephen Recinos was terrific and got me in and out in a minimum amount of time dealing with a number of minor issues. Thanks Stephen! More

Thanks, Tony! Tony took care of my on my most recent scheduled service--he was great as always! He was friendly, helpful, and made sure to update me on the progress Tony took care of my on my most recent scheduled service--he was great as always! He was friendly, helpful, and made sure to update me on the progress of my car. More

Express Service I brought my Forester in for an oil check. The website said I did not need an appointment for Express Service. Steven Recinos was my Service Advisor I brought my Forester in for an oil check. The website said I did not need an appointment for Express Service. Steven Recinos was my Service Advisor. He was friendly and professional. He advised that it may take two hours, did I want to wait or leave the car. I opted to wait. The car was ready in less than the two hour estimate. Steven explained what had been done to the car. It was an excellent experience. More

Great customer service ! As soon as I arrived at Subaru of Pacific in Torrance I was immediately greeted and was introduced to Steven Encino who took care of all my car needs As soon as I arrived at Subaru of Pacific in Torrance I was immediately greeted and was introduced to Steven Encino who took care of all my car needs and any of my concerns. This is the only place I take my Outback for any maintenance and will continue to do so. More

Service review Tony Cervantes was our service writer. He was extremely proactive. Made sure car was done on time, he called to discuss how the new review mirror woul Tony Cervantes was our service writer. He was extremely proactive. Made sure car was done on time, he called to discuss how the new review mirror would be attached, he also had car washed and vacuumed. More

Brief but fabulous Our Subaru was rear-ended on the 405 while we were visiting from San Antonio Texas. I was beside myself because we couldn't seem to get a straight sto Our Subaru was rear-ended on the 405 while we were visiting from San Antonio Texas. I was beside myself because we couldn't seem to get a straight story from anyone - insurance, the cop, and the first body shop proposed by the insurance agency. When I called Subaru Pacific and talked to Sheri Atkins, I felt immediately "heard." She assured she me she could help and she DID. When we arrived with the car she took control, arranged the rental and gave us assurance about what the process of possible repair would be. As it turned out, our car was totaled and we didn't want to actually buy a car in CA. But Sheri went the distance for us and turned a scary situation into one that allowed us to proceed with hope. Thank you, Sheri. More

Service was excellent JoAnne MArtinez was on the ball and very helpful. She realized the priority was time and logistics to have everything done. That was greatly apprec JoAnne MArtinez was on the ball and very helpful. She realized the priority was time and logistics to have everything done. That was greatly appreciated. She made it all happen. Being able to pay online before returning to the service center was also very helpful. It was a very nice experience. - Chris Hutson More