Subaru Pacific - Service Center

The job was accomplished in a reasonable time but rather expensive. I don't recall 30K service this expensive on previous cars I have had. expensive. I don't recall 30K service this expensive on previous cars I have had. More

They should have loaner or courtesy vehicles for customers if they are working on a vehicle for an an extended period of time. customers if they are working on a vehicle for an an extended period of time. More

Knowledgable Staff. Great Customer Service. Everyone Goes Above & Beyond. Efficient. Excellent Communication. Engaging. Cool. Fun. Great Customer Service. Everyone Goes Above & Beyond. Efficient. Excellent Communication. Engaging. Cool. Fun. More

You did not inspect my car even though you said and showed my paper work you did-And you told us our tires were in good condition and they were NOT- drove to AZ got a flat and discovered two tires were showed my paper work you did-And you told us our tires were in good condition and they were NOT- drove to AZ got a flat and discovered two tires were down to the metal - xxx Not only did you lie about the inspection- but you encouraged me and my family - I made serval complaints- with no response- on third call was advised a manager named “Daniel” was gong to call me. NEVER got a call back - claimed a message was left-no message -NOTHING was done and still months later no call from Subaru Pacific I will never use them again - And will be calling the BBB and what ever other agency to report this. Very UNPROFESSIONAL and MY SAFETY was at RISK!!’ More

So appreciate the ride home and back. But why schedule services when you are going to break for lunch? But why schedule services when you are going to break for lunch? More

Average personnel, but the phone service needs improvement. There was a net work problem, and no one could give a simple alternative to get us through the fix. improvement. There was a net work problem, and no one could give a simple alternative to get us through the fix. More

The best service staff I have ever encountered! They dropped everything to take our car in on an emergency, and had it ready the same day, even though we were driving through from out of town! Si They dropped everything to take our car in on an emergency, and had it ready the same day, even though we were driving through from out of town! Simply Amazing! More

Very happy with dealership needed additional service to expensive for diagnostic test car making weird noise I shouldn’t have to pay for that. I sent the noise to the dealership rep and she copied it to he expensive for diagnostic test car making weird noise I shouldn’t have to pay for that. I sent the noise to the dealership rep and she copied it to her phone and the noise has been going on for quite a while. More