Subaru Pacific

Subaru Pacific's service department Robert Canche was my service representative and was very helpful to me. In giving excellent service for the warranty issues of my 2014 Crosstek Hybrid Robert Canche was my service representative and was very helpful to me. In giving excellent service for the warranty issues of my 2014 Crosstek Hybrid vehicle. Also, he was able to recover a key fob that I left on the loaner vehicle key ring. Robert is a valued member of Team Subaru Pacific! Good job Robert Canche! More

Timely Steven Lee and crew greeted me on time when I arrived for my appointment, Steven listened to all my issues with the car, and everything was addressed Steven Lee and crew greeted me on time when I arrived for my appointment, Steven listened to all my issues with the car, and everything was addressed when I picked up the car a few hours later. The car was ready before I could get back to pick it up. I do like Subaru Pacific. More

Great experience purchasing my first Subaru It was a pleasure working with Yulissa Rabines and with Mr Skinner in financing. They made negotiating, purchasing and financing very easy. I will d It was a pleasure working with Yulissa Rabines and with Mr Skinner in financing. They made negotiating, purchasing and financing very easy. I will definitely come back to Subaru Pacific. More

Overall, I don't know if i can recommend John Jacinto worked with me when I took my car in for its last service. He was helpful and easy to work with. However, i've been bringing my car t John Jacinto worked with me when I took my car in for its last service. He was helpful and easy to work with. However, i've been bringing my car to this dealership exclusively for service since it was new and bringing it in every 6months or so, if not more for services due. John noticed that the 30K mi major service was never done, i'm currently at 55K mi. Nobody should know the required service better than the dealer. if i came in a bit before or after 30K it should have been done. this is why i pay extra to bring the car to the dealer during the warranty period particularly. now the warranty is over and there are some thing that need to done that may have been covered that won't be now and also compounded service was required that was very expensive and could have been distributed out. Very dissapointing. Also, if the dealer has coupons available on the website the service rep should just bring them up at the time, not wait for the customer to find them. More

Great environment and customer service John Jacinto helped me out when I came in for service. He provided great customer service and it was very easy to ask questions about certain repairs/ John Jacinto helped me out when I came in for service. He provided great customer service and it was very easy to ask questions about certain repairs/pricing. Highly recommend this location/employee More

Great Purchase Experience. Tom Dessaint provided some very good Internet pricing for me on 2018 Outback. Saved a lot of time and negotiating once I arrived. Allejandra Lopez s Tom Dessaint provided some very good Internet pricing for me on 2018 Outback. Saved a lot of time and negotiating once I arrived. Allejandra Lopez showed me the vehicles when I arrived and although I was interested in a basic or mid-feature package was persuaded to get the model with the most bells and whistles: but no pressure, just friendly matter-of-fact explanations. Everyone friendly and competent. Definitely recommend this dealership. More

Finally a great dealership experience. James Hartzberg, and Jim Nielsen were fantastic. Super helpful, and very fair. The best prices on Subies by far! I'm a customer for life, thanks again James Hartzberg, and Jim Nielsen were fantastic. Super helpful, and very fair. The best prices on Subies by far! I'm a customer for life, thanks again. More

Best Birthday Present was my New Subaru Impreza On NYE (also my Birthday) I went in to test drive a few models but already had my eye on the Impreza Sport Hatchback. Jim Neilsen was a fantastic rep On NYE (also my Birthday) I went in to test drive a few models but already had my eye on the Impreza Sport Hatchback. Jim Neilsen was a fantastic rep who helped me through every step of the process from start to finish in finding my perfect car! Jason Anderson in the finance dept was also very sweet and threw in a few extras for me when I was signing my paperwork. In a few hours I was ready to go in my new car and I felt completely confident that I had gotten the best deal out there. The whole Subaru crew made me feel like an old friend and I can't wait to go in and say hi for the first service in a few months. Thanks everyone! More

First 6 months service On December 30, 2017 I got to the Pacific Subaru 25 minutes before it open. Mr. Ovy Ortega was there to write up the service order. My car was read On December 30, 2017 I got to the Pacific Subaru 25 minutes before it open. Mr. Ovy Ortega was there to write up the service order. My car was ready for me in one hour and 45 minutes as he told me. More

Best car buying experience I’ve ever had. I Purchased a 2018 Subaru outback. Jason Kim approached me upon my arrival at the dealership and guided me through the process of purchasing an auto I Purchased a 2018 Subaru outback. Jason Kim approached me upon my arrival at the dealership and guided me through the process of purchasing an automobile. Jason is a high energy no-pressure salesman. Jason and the entire staff was very helpful in every aspect of my purchase. I never felt pressured or pursued During the experience. I want to thank Jason Kim and the entire staff at Subaru for making my buying experience a delightful adventure. More