Subaru Pacific

Bait and Switch Daniel Smith gave us a quote for a lease and when we arrived at dealership, said he made an "honest" mistake and couldn't offer us the same price. Se Daniel Smith gave us a quote for a lease and when we arrived at dealership, said he made an "honest" mistake and couldn't offer us the same price. Senior Citizens stay away!! More

AVOID THIS PLACE AT ALL COSTS Here's the full story if you are interested; I bought a Honda Accord 2013 from this dealership on Feb 28, 2015. Even though the car still runs OK Here's the full story if you are interested; I bought a Honda Accord 2013 from this dealership on Feb 28, 2015. Even though the car still runs OK, my experience in total wasn't as good. The guys there are great only until you buy a car. Once papers are signed, they things don't go as quick and smooth as you would expect it (interested to know why? The rest of this review would give you enough reasons).. I decided to buy the $2000 USD extended service warranty when I bought my car from this dealership, which is through a third party, which later on I decided to cancel as it made more sense to me to buy an extended service warranty from Honda itself than going though 3rd party hassle. Considering as well that "Fidelity Auto insurance" has the worst online reviews I have ever seen about a company, that equipped me with enough reasons to cancel it. Anyway, March 30, 2015 (30 days after the purchase date), I went by the dealership to cancel, but was advised that it's too late and I would be losing money if I do as it will be already prorated (which I found untrue later on, most probably just so they don't lose their cut). April 28,2015 I contacted "Fidelity" itself, gave them the contract number, and they advised me that if I cancel the contract I'd get 100% refund (Which proves that the answer I got from the dealership 28 days earlier was given to me just to stop me from cancelling it). Accordingly, I went ahead and visited the dealership again to cancel the contract based on my phone call. At that point they had no choice but to cancel it for 100% refund. May 6, 2015 the $2000 never showed up on my car loan (as they are supposed to be paid towards the principal), so I decided to visit the dealership again to figure out why only to figure out that the finance guy "Steve Choi" didn't bother to ask about the bank and PO Box where he should send the check. So another guy helped me pull out the details and leave a note on his desk with the details (as he was off that day). May 9, 2015 Tried emailing a feedback to the manager, but the live chat refused to provide me with the manager's email, so I requested an email back or call back (Which never happened). Next day I decided to send the manager a message through the online messaging system, but still in vain as he never contacted me back. May 11, 2015 the money still didn't show up at the bank, went to the dealership again with the intention of meeting the manager but it seems like all the employees have the same intention of stopping customers from reaching the manager. They all showed some interest in knowing what's going on, the only one who seemed to have genuine interest in helping was Dan Smith. But it doesn't seem like the culture around him helped him to do much. Apart from him, everyone was just passing the bucket to another department/person, with no manager showing up at the end to get involved. After an hour in the dealership, the other finance guy "Dough" recommended that I come back and see Steve the following day. Up to the time of writing this review, no one was able to say for sure when is the bank gonna get the money, nor if there's actually a manager on duty for that dealership or not. -Update: May 12, 2015: (One day after the online review was posted): Jeanna Matsusaka called from Subaru Pacific, to tell me the check will be issued next day and sent to the bank. I was also emailed a copy of the check. May 16, 2015 (20 days from the contract cancellation): Still no money sent to Capital One. And still NO MANAGER was involved so far (Jeanna's email signature didn't have any job title reflecting any managerial position). Still nobody ever apologized about anything or offered to make things right, which again leads me to believe this is the standard level of Customer Service provided in that dealership. One last update: (Found ONE person who cares) After my first review, Mr James Hartzberg (General Manager of Subaru Pacific) replied to my yelp post and expressed that he would like to contact me to make things right. I emailed him and we set up a convenient time for a phone call. During the phone call Mr James was very understanding and admitted things weren’t handled the way they should. May 21, 2015: the money finally made it to the bank, and on May 22, 2015 the car was detailed and serviced for free as a compensation for the inconvenience I have been through. To sum up, in my opinion, Mr James is the only one who really cares about customers in this dealership, but getting hold of him requires a miracle, as it seems all other employees are doing their absolute best to make sure he doesn’t know anything about what’s happening with customers. Asking to meet the manager wouldn’t get you anywhere, so if things go wrong don’t waste your time with anyone in the dealership because no one else cares, Mr James is the way to go (He monitors closely Yelp reviews and replies to customers complains posted here). I would sure like to thank Mr James Hartzberg for listening, genuinely wanting to resolve what his stuff has caused. More

100% satisfied customer Jin Choi is AWESOME! Buying the car was a very positive experience! I highly recommend buying a car from Jin Choi! Thank you Jin, you rock! Jin Choi is AWESOME! Buying the car was a very positive experience! I highly recommend buying a car from Jin Choi! Thank you Jin, you rock! More

I bought a used car for my 16 year-old son who really earned it by getting 4.0.and they pointed me 2001 Volvo V40 they told me that the car was very safe that they would have their daughter dr who really earned it by getting 4.0.and they pointed me 2001 Volvo V40 they told me that the car was very safe that they would have their daughter drive it. So because it was for my son I had him test drive the car. He said he noticed that the brake needs to be all the way to the floor when you step on it. Salesman said that's just how it is because it's an older car and it's a Volvo. My son liked it because it was a station wagon. We purchase the car. When I drove off the lot I wanted to see how the car performed then I noticed that the speedometer and the Odometer was not working. I told The salesman about it and they took the car back. They said they took it to AutoNation Volvo Southbay and they had them do a point to point inspection. Three months later we noticed an oil leak and took it to a Volvo specialist. They had to replace the timing belt, front and back cam seal, cam shaft gear, tbelt idler pulley, the bill was $1174. The turn signal light was also only glued on so we had to replace that and that was $95. The sunroof cover just fell off. Signal lights in front lights were not working. I then went to autoNation Volvo Southbay to confirm what Subaru Pacific in Torrance had them service. AutoNation Volvo Southbay only inspected the break light, found ABS module Failure , advised Subaru to replace it but declined repair, Speed sensor was faulty which caused the speedometer and odometer not to work. Again they declined service Subaru declined autoNation Volvo Southbay to fix it because they can do the work them self for less money. It also noted that Multi point inspection not performed. Now another problem with the car which is going to cost me $2005 catalyst system efficiency below threshold, remove and replace power break booster. It does not appear to me that they did a point to point inspection on this car and they did not care about my young son who was driving the car. They only cared about making a sale. Oil was all over the timing belt and the Volvo shop that I took it to Jerry Morris said this did not happen overnight. He said that it was unsafe and this could have cause a fire.I informed them that I was not employed and paid with a credit card. Still they sold me a car with all these problems. I tried to return the car and get my money but they declined and offer to buy it back from me for $1,500. And asked me to trade it in. They sold it to me for $3,500. How could a big business like them do this to an unemployed mom who's rewarding her son who's done good in school buying him his first car. Heartless.:( More

Amazing Experience! Initially went in to look at a older wrx, and walked out with a new wrx! Great deal, worked in with my budget and assisted with the acquiring of insur Initially went in to look at a older wrx, and walked out with a new wrx! Great deal, worked in with my budget and assisted with the acquiring of insurance (previous accident), by myself it would have been twice the cost! Neal is the man! Inna the sales manager was very friendly too! Definitely recommend as I did with my friend! We now both got 2015 wrx! More

Cocky as xxxx I went into the dealership looking for a limited model of BRZ. Dealt with Chris Olsen who arrogantly and condescendingly asked about how I was gonna I went into the dealership looking for a limited model of BRZ. Dealt with Chris Olsen who arrogantly and condescendingly asked about how I was gonna pay for the car while referring me as a bro. I lost the interest of buying a car from this cocky guy right at this minute. I guess Subaru sales are up by growing over 20% for the past 3 years. The demands are high for Subaru cars, and some salespeople are arrogant since they don't really have to their jobs to sell Subaru's. I am not sure about the other guys, but Chris Olsen was not a professional auto sales person. I wanted to report to Subaru of America so I asked him for a biz card and told me "I am all out of it, bro." I found this site to be able to post my review, and I can let Subaru of America know how arrogant and obnoxious this dealership is. I also didn't like the atmosphere of the dealership. I hear the employees in Subaru shirts using the f-words when talking to the customers, and I see the customer visits are sometimes handled by a car washing boy or whatever s/he does. Fortunately, I ended up buying from a customer respecting dealership for much cheaper and better services. I also got the color I exactly wanted. I insisted on a peculiar color, but Chris Olsen tried to sell me a different one, though I had no further interest in doing business at this dealership. This dealership sort of gave me the image that Subaru dealers were doing well and all arrogant. This almost made me change to buying CPO Lexus IS250 from a Lexus dealership, who has the utmost respect for any types of customers. Any way, don't buy from this dealer, even for a good discount. Take that number to the other Subaru dealer and get it cheaper with better customer service and respect. As you read in a few other reviews, they appear to be unethical and rude. Those compliance violations can be directed at the Subaru Customer Relations. They will reply to you in a day or two. Subaru of America keeps all customer complaints and circulates customer comments in their databases when they receive such, and place these terrible dealers under the improvement program when deemed necessary. More

Amazing experience buying my new Subaru The second I walked in I felt comfortable with this friendly staff. We were greeted and helped right away. This is tmy first time buying a car where I The second I walked in I felt comfortable with this friendly staff. We were greeted and helped right away. This is tmy first time buying a car where I didn't feel like i was getting the run around. The service was fast, friendly, fair and I just had an overall wonderful experience. More

Tried All The Old Tricks I spent three weeks waiting for a Subaru Outback to come in that met my expectations. Mike promised to beat any and all quotes. I provided a quote fro I spent three weeks waiting for a Subaru Outback to come in that met my expectations. Mike promised to beat any and all quotes. I provided a quote from another LA area dealer and the USAA Car Buying Service and he again iterated that he would beat that amount. Once the car came in, we met at the dealership and he claimed that he couldn't find any of the quotes I'd emailed. I brought printed copies which he then said he'd have to clear through the finance team. He came back and said they could only match the most expensive quote. No attempt to even discuss the lower amounts. He then offered to appraise our trade-in. After a long wait, he came back with an amount $2,000 lower than the lowest recommended dealer trade-in amount from Kelley Blue Book. We walked out at that point. It took over two-and-a-half hours to get a mediocre price quote, lowball appraisal, and it was 1 pm on a Thursday. It's 2015. I know what my trade-in is worth in this market and what you paid for your car. Don't promise me something and then go back on it later on. I've shared my experience with all my friends and family. Two of my co-workers were considering Subarus and have sworn off any business with this dealer. Don't waste your time. They have no problem wasting yours. More

Cleared Check Engine Codes I bought a used car from them with the engine light off only for it to come on a few days later. While I thought I was just unlucky when I brought it I bought a used car from them with the engine light off only for it to come on a few days later. While I thought I was just unlucky when I brought it to my mechanic he assured me that the problem had been going on for awhile. The only explanation is that subaru pacific cleared the check engine codes before I came and test drove the car. More

Stress Free Buying I decided to go to this dealership even though it's far from my area because I had some disappointing experiences from others. Daniel Smith worked har I decided to go to this dealership even though it's far from my area because I had some disappointing experiences from others. Daniel Smith worked hard in helping me weigh out my options in buying a car according to my needs and financial situation. He was professional, knowledgeable about the product, has great work ethics and best of all, very patient (especially when I was taking forever to make a decision). It was very pleasant working with him and his team. And it's good to know you can still trust people in the car industry biz. In the end, I was happy with my purchase. More