Subaru North Orlando - Service Center

Driving to work the first day of the new year 2010, and just a half mile from home, my transmission starts slipping. I'm thinking: "What a way to start of the new year!" Towed the car to Mastro Imports i just a half mile from home, my transmission starts slipping. I'm thinking: "What a way to start of the new year!" Towed the car to Mastro Imports in Sanford, Florida where an inspection revealed the transmission had failed. The next day a call from Key Johnson, my Mastro Service Rep, informs me that Mastro will replace the transmission under the original factory warranty at no cost to me. Then I almost laugh out loud as Kelly goes on to describe in much detail and with so much enthusiasm the other work that the mechanic recommends be done while the car is in the shop. I opted for replacing the front disc brakes and replacing a ball joint. Total time in the shop just four business days! The actual cost for the service work that I opted to perform was almost exactly what Kelly estimated. Now as I drive to work each day and near the spot where the transmission started slipping, I think about the great service experience at Mastro Imports and smile to myself "Kelly knows more about cars than most men do!" Don Matson More

I have been dealing with Mastro Subaru for over a year now. I purchased my 2009 Forester in October of 2008. Today I went in for my 15K service. I wanted to take the time to let everyone know that ever now. I purchased my 2009 Forester in October of 2008. Today I went in for my 15K service. I wanted to take the time to let everyone know that every interaction that I have had with this Dealership has been exceptional. Today was no different. I also had an incident in my Subaru that everyone needs to know. It happened March of 2009. My husband and I recently helped my mother-in-law move to IL. We drove two trucks and two vehicles, each with one driver. Somewhere north of GA, I had the opportunity to experience the VDC, vehicle dynamics control, at 75-80 MPG. During the demo in 2008, the speed was considerably less, but still the VDC was impressive. March of 2009 found me the last member of our caravan. We approached a section of road where there was merging traffic from both the left and the right. The vehicle to my left either did not see me or did not care that I was in the space I occupied. At the same time, there was a merging vehicle on my right. What happened next occurred in a split second as all traffic was moving very fast, at about 75-80 MPG. My reaction was to avoid both vehicles and I jerked the steering wheel. I felt the Subaru slightly shudder and shimmy, but maintain a safe course forward. Had I not had the VDC I am convinced that I would have overreacted or overcorrected and been part of a very serious accident. Thus far, I have been very happy with my purchase, and this incident sealed the deal with me. Back to the service. Just last week a neighbor of mine took his car (not purchased there) to the service department. His wife had purchased a Suzuki through the Mastro Dealership there, and they decided to have his car serviced there as well. He indicated that he was extremely impressed with the level of service and the professionalism demonstrated by the Service Department. My experience from the Sales to the Service has been exceptional. Jay and Jason are usually who I speak with and Di was my Salesperson. They are always courteous. I have also observed that the entire staff seems to be happy with their work environment and team members. That makes for a good place with which to deal. I can recommend Mastro with two thumbs up, AAA+ or 11 out of 10. In other words...just go there. More