Subaru North Orlando - Service Center

Awesome very friendly the best. Always able to accommodate any time frame would recommend. Kendra has assisted with multiple car purchases from here. The best staff. accommodate any time frame would recommend. Kendra has assisted with multiple car purchases from here. The best staff. More

Charlene was fantastic! We had purchased a replacement tire in the past due to a screw in the sidewall. Oddly enough the following week, my wife and son were in Fort Meyers and discovered ANOTHER screw in tire in the past due to a screw in the sidewall. Oddly enough the following week, my wife and son were in Fort Meyers and discovered ANOTHER screw in whet we thought was the same tire. They went to the local dealer (O'Brien) and were SOLD another tire, even though the tire we purchased had a road hazard warranty through any Subaru dealer. The tire we were SOLD was indeed a Continental but was inferior. It was loud while going down the road and undoubtedly would have not allowed Eyesight to perform as it should. Charlene called O'Brien and they agreed to pay for the cost of the new correct replacement tire. Unfortunately we had to purchase yet ANOTHER tire as one tire was out of spec due to being out of spec 4mm (or whatever the requirement is.) Thanks again Charlene! More

Never had a better expierance . We bot our outback from mastro 2years ago. Since we had to take it back a few times for service. They and the new owners are the best. Very Effient, honest and well organize mastro 2years ago. Since we had to take it back a few times for service. They and the new owners are the best. Very Effient, honest and well organized. I would give them 10 Stars. More

Very attentive with review of checkpoints and care wash. All done within an hour from arrival. I would take my Outback there for service every time. All done within an hour from arrival. I would take my Outback there for service every time. More

Very nice dealer to work with Both sales and service Very nice dealer to work with Both sales and service customer service oriented I highly recommend these folks They make you feel part of the Mast Very nice dealer to work with Both sales and service customer service oriented I highly recommend these folks They make you feel part of the Mastro Family More

Not too many dealerships I trust. This place however you can trust them. Had some routine work done on my car. Asked them if they could do better on the price. They pulled up a coupon I could use to help of can trust them. Had some routine work done on my car. Asked them if they could do better on the price. They pulled up a coupon I could use to help offset the price. Very nice people very nice dealership. More

Kelly is always outstanding and professional. David was my salesperson that helped me find my new RED Crosstrek on Tuesday. Came back Thursday put a deposit down, came back Friday took it home. My second p my salesperson that helped me find my new RED Crosstrek on Tuesday. Came back Thursday put a deposit down, came back Friday took it home. My second purchase from your dealership both were a great experience. More

Always very friendly and efficient. The service technicians do a thorough job of checking my vehicle over to advise me of any issues that need attention. As always they do the job iwithout me havin technicians do a thorough job of checking my vehicle over to advise me of any issues that need attention. As always they do the job iwithout me having to wait very long. More

Service is outstanding and they’re efficient. Kendal was outstanding. However, too many staff not wearing mask properly by allowing their nose to be exposed, or letting it hang off her face as member was be outstanding. However, too many staff not wearing mask properly by allowing their nose to be exposed, or letting it hang off her face as member was behind a plexiglass that is not completely enclosed which allows exposure to customers especially when numerous people are in a small area that is the service department. I’m a disabled veteran with smoke damage lungs and I need to be very careful as I wear a N95 mask and full face shield. Management needs to step up and enforce rules and think outside the box to create a different customer service experience by modifying how the customer interacts with service reps. All doors are clearly marked on all entrances that masks are required in the building by the Seminole county. However, I watch two delivery people enter without masks and no action was taken. Because of the lack of social distancing, due to facilities limitations, and lack of management oversight I do not feel safe going back inside the dealership. When I do because I have too , I will be more assertive to maintain my social distancing outside the service office. Because of this I cannot recommend the service center at this time. I am not a customer just complaining to complain. I have 29 years experience in Navy Medicine and Navy Safety. Please step up management oversight because staff and customers will get sick by visiting your dealership. I am recommending the quality of work and most importantly Kendals outstanding professionalism. More

Excellent help and facilities. Very efficient and knowledgeable employees. Enjoyable experience, even when I have to spend money! They did a thorough check since my 3 year warranty was about to be up knowledgeable employees. Enjoyable experience, even when I have to spend money! They did a thorough check since my 3 year warranty was about to be up and saved me some money because my battery needed replaced. Glad warranty still covered that! Thanks, Jessica! More