Subaru North Orlando

I bought a new Legacy will great help from Nanci just this week. I was not familiar with Subaru's and Nanci was patient and thorough in her approach to help me learn what made the Legacy a great car. I w this week. I was not familiar with Subaru's and Nanci was patient and thorough in her approach to help me learn what made the Legacy a great car. I was considering other makes and more than one finance option and I was not pressured to rush into a decision. The best part is that I love the car, and would recommend the dealer and Nanci to anyone looking for a Subaru. More

Went to the dealer pretty sure I wanted a Subaru but not sure if I was ready to buy. Emily showed me the Subarus and discussed their features. She was very knowledgable and fiendly and did not pressure me sure if I was ready to buy. Emily showed me the Subarus and discussed their features. She was very knowledgable and fiendly and did not pressure me in any way. She ensured the entire sales process went smoothly and waved as we drove aways in our new Subaru. More

Subaru is not well known in Florida or the Sunbelt. I am from up north and they are all over up there--hills, snow and AWD I have been looking for a Subaru here for some time. Dianne has been working with from up north and they are all over up there--hills, snow and AWD I have been looking for a Subaru here for some time. Dianne has been working with me for months prior to purchase today. She was NEVER pushy or the typical "salesperson" She is SUPER nice, wonder to work with and has to be one of the best sales person I have ever met. I have bought many cars in my life-- Toyota, Lexus, Mercedes, BMW, etc.. Subaru has a reputation of making high quality product- not quantity. In the days of cheap cars and parts that fall off car I am hopeful that my Outback will be as reliable as all of the loyal owners of Subaru If your looking for a car- go anywhere. If your looking for folks who will treat you right- see Diane and Mastro Subaru in Sanford. I live 30 miles away and trip was WELL worth it !! Love you Dianne !! More

This is an outstanding sales person. This the 3rd used car bought from Dianne. It great to work with her to find a car. The dealership is outstanding and the people are great to work with both in sales car bought from Dianne. It great to work with her to find a car. The dealership is outstanding and the people are great to work with both in sales and service. I can not say how pleased I am to work with Dianne with her to find the right car. She is great. Gary and Kathy Sokolitsky More

I bought a Tribeca from Nanci last summer. Her exceptional customer service and outstanding product knowledge made me a Subaru convert so that when it came to finding a used car for my teenage dau exceptional customer service and outstanding product knowledge made me a Subaru convert so that when it came to finding a used car for my teenage daughter, I only looked at the Subaru brand. After telling her my requirements, she kept a close watch on the dealership inventory and alerted me of a match the day it came in as a trade in. Since inventory for used Subaru cars is somewhat scarce (people keep their cars forever!) she arranged to put a hold on the vehicle (with a deposit) until we could schedule a test drive. The car was the perfect fit for our daughter! Throughout the process Nanci demonstrated integrity, excellent follow up skills, and world class customer service. In addition to her highly professional people skills, she also shows a fun, perky side which makes her a joy to work with. My daughter, husband and I were extremely pleased with the transaction, and highly recommend Nanci to help you with your next vehicle. More

I have bought 2 cars from this dealership with in a year. My sales rep Nanci has demonstarted a work ethic that is above and boyond her duties. Her knowledge, followup, salesmanship and dedication to the cus My sales rep Nanci has demonstarted a work ethic that is above and boyond her duties. Her knowledge, followup, salesmanship and dedication to the customers needs is phenominal. Every employee I met at this dealership from sales to service have been honest and easy to communicate and do business with. Nanci brought the whole team together focusing on the execution for the best customer experience. I would highly recommend Nanci and the dealership to anyone. More

After doing a lot of research, we had decided that we wanted to buy a Forester, because of its all-wheel drive and relatively high ground clearance, since we frequently drive soft, sandy roads in Florida wanted to buy a Forester, because of its all-wheel drive and relatively high ground clearance, since we frequently drive soft, sandy roads in Florida’s Withlacoochee State Forest. I checked options and prices on the Internet, and then requested a quote through USAA’s car buying service. Sales Manager Joe Anglada surprised me with a phone call, offering to assist me in our purchase before I had even finished printing the quote to show my husband, who was in the next room! When we arrived for our appointment, Joe and Sales Consultant Emily Cuellar greeted us. Emily showed us the features on the car, and demonstrated her vast knowledge of the vehicle as she ably answered all our questions. When we agreed to buy the Forester, we were pleased with how easy it was to close the deal and how efficiently all the paperwork was handled. We experienced none of the high-pressure selling tactics that we had encountered when buying other cars in the past. This was a pleasant buying experience for us, and we highly recommend working with Emily and Joe! More

My wife and I purchased 2 vehicles from Joe Anglada at Mastro Imports in Sanford. In Dec 2007 I purchased my 07 STI and in July 09 my wife purchased her 2002 VW Jetta Wagon. I have called Joe on numerous Mastro Imports in Sanford. In Dec 2007 I purchased my 07 STI and in July 09 my wife purchased her 2002 VW Jetta Wagon. I have called Joe on numerous occasions to cancel my Gold Plus Protection Plan and have never received a call confirmation back or nothing has been done to cancel my Gold Plus Plan. When we were purchasing our 2002 VW Jetta Wagon, we were promised a Brand new Black Glovebox due to the one on the car being broken at the time we purchased it. It has now been over a year and we have still not received our glovebox or any type of status on the glovebox. It was written on a "We Promise" piece of paper. The customer service to this dealership is the worst I and my wife have ever dealt with in our lifetimes. And have have purchased more than 10 cars myself. If I knew the customer service was going to be this bad, we would have not purchased any of our cars from Mastro. Even though they worked with us on pricing, this is an overall horrible Stealership. The promise you the world, but they never follow thru with anything. We even drove 3 hours from Jacksonville, FL to Sanford to purchase both our vehicles. What a disappointment. More

Nanci was extremely knoledgable about the car and was very careful to go over every aspect of the sale. I appreciated her professionalism and would not hesitate to reccomend any of my associates to conta very careful to go over every aspect of the sale. I appreciated her professionalism and would not hesitate to reccomend any of my associates to contact her for a car purchase. This was a very positive experience. Grade A+ More

I'm in the market for a new vehicle one that will be versatile and yet so reliable. My search has involved many vehicles in the past few wks anywhere i.e. cars, SUV's and Crossovers. I found the vehicl versatile and yet so reliable. My search has involved many vehicles in the past few wks anywhere i.e. cars, SUV's and Crossovers. I found the vehicle of choice just have to make the final decision. I have to say, Mastro Subaru has been very cooperative in assisting me to find that right vehicle. Having worked in various management/customer services in my career, I especially look for that one special thing or "person" which stands out & makes me want to come back to establish a rapport with. I found that "special person" who has totally impressed me the most, her name is Emily Cuellar. Emily by far outshines any other car sales person I've met and I've encountered a few recently. Emily is very outgoing, energetic and is totally interested in you as the consumer/customer. She strives for excellence in her presentation and her work. She has been the "only" salesperson who can answer any question presented to her without hestitation regarding the mechanics, crash ratings, interior and exterior of the vehicle she sells. Her knowledge about her products puts her head and shoulders above others in this business. She has what it takes to be successful! I was totally blown away by Emily's attention and professionalism to the fine details whether it was the car, financing or my questions. She made me feel quite at ease in allowing me to express what I'm looking for in a vehicle long term. Emily is the total package in her field of car expertise and with no pressure to "just buy a car" as she understands it's an investment. This investment is a shared win win for us both, me the consumer and she the salesperson. I would and will share her name to family and friends for their car shopping/buying experience. Emily is an asset to this company I hope they recognize her fully for her talents! More