Subaru North Orlando

I bought my 3rd Subaru Forester on Jul. 30th. My 2005 Forester was declared a total lost in an accident on I95. I was not hurt and I truly believe that the Forester saved me from serious injury or death. Forester was declared a total lost in an accident on I95. I was not hurt and I truly believe that the Forester saved me from serious injury or death. Having made a decision to stick with another Subaru, Dianne took me on a test drive in a Outback and a Forester. It was the most fun test drive that I've ever been on. If anyone has ever gone on a test drive with Dianne, they know that it was the thrill of a lifetime. There is nothing she doesn't know about the Subaru product. Diane's no pressure sales technique was the key to my decision to get the Forester. Having made that decision, it was now up to Joe, the sales manager, to seal the deal with what I negotiated for. Kelly Johnson, Jason Lance,Jay and the entire service dept have also been fabulous. I never had to worry if they were doing a good job with servicing my 2005, and now I know there will be no worries with the 2010, when it comes time for servicing. Kudos to Mastro for having such delicated people working for them. They are more than just sales and service people, they are family. More

Having dealt with one of the most horrific car leasing experiences at Universal Hyundai in Orlando three years ago, my wife and I yearned to do business with an honest, reputable, knowledgeable and welcom experiences at Universal Hyundai in Orlando three years ago, my wife and I yearned to do business with an honest, reputable, knowledgeable and welcoming dealership as Mastro Subaru of Sanford proved to be. Like many others, I personally don't mind driving 30 miles each way to do business with a commendable car dealership. Mastro well exceeded our expectations and we owe it all to Dianne Greenlaw! My wife was highly skeptical and uneasy of dealerships in general. Leasing an imported vehicle for a second time was not on her to do list. This of course due to our ghastly experience with Universal Hyundai. Dianne held our hand so to speak and guided us to leasing a brand new 2011 Subaru Outback which my wife loves more than her own husband! Dianne and Joe went out of their way to accommodate our financing needs in a professional and very friendly manner. These days a dealership that stands behind their product is quite difficult to find - this is where Mastro's wonderful service people come in. Jason Lance and Jay are top notch guys who definitely know their Subies! If we had to do it again, I know of no other place to do business with other than Mastro! Kudos to a well deserved team and dealership whom is obviously proud of their products and most importantly the service than comes after the sale. Thanks again guys – you are the best Subaru dealership in Central Florida! Gomez Family 2011 Subaru Outback 2.5 Premium More

I walked into Subaru ready to buy! I was with my father I walked into Subaru ready to buy! I was with my father and I knew what I wanted because of what my 2006 Subaru did for my life. So I followed I walked into Subaru ready to buy! I was with my father and I knew what I wanted because of what my 2006 Subaru did for my life. So I followed up and purchased a NEW 2010 Subaru WRX STI. It is a beautiful machine and something I like to call my "Bubble." July 28th, 2009 at around 8:50 P.M. I was in a horrible head on car accident. I was traveling 45 MPH and the opposite vehicle a Chrysler 300 SRT8 which weighs 5,000, compared to my Subaru's 3,450 (roughly). It plowed into me head on and their estimated speed was 35 MPH. My 2006 Subaru WRX STI stayed in tact and kept my body from death. The front only crunched about 3-4 feet. At the momentum, speed, and the weight of the other vehicle that hit me is tremendous. I am extremely proud and happy to own a Subaru and I will surely own one type of their vehicle's possibly several for my future business to keep my employees safe. The vehicle I will own personally for life is the latest model of the Subaru WRX STI family. I personally enjoy my time when coming in for service at Mastro Import in Sanford Florida. Their service is superb and their customer service is overwhelmingly impressive! More

I must begin by stating that I despise car shopping. I was forced to by a new car by my husband who was offered a new job by a company who offered a car allowance instead of a company car like he previous was forced to by a new car by my husband who was offered a new job by a company who offered a car allowance instead of a company car like he previously had. To make matters worse, we had to have the new car in our driveway in a matter of a few short weeks. This may not sound like a big task to most, but those who know me know that I am obsessive when it comes to making decisions like these. I spend weeks researching even the smallest purchase - let alone a car. My husband usually just tells me to let him know when I have exhausted all avenues of research and narrowed it down to a few options. I started my quest for the perfect family vehicle on the internet. Our current minivan had served us well and would become the "company" car. I was initially thinking another minivan would be great as we have two kids and a dog and potentially a couple friends along for the ride. However, nothing jumped off the page with great safety ratings and reviews. I really wanted seven passenger seating capacity, but thought I really did not use the full seven seats very often. Our short list was whittled down to the Ford Flex, Jeep Wrangler (4 door), Subaru Forester and the Subaru Outback. We test drove the Ford Flex first. The car looks cool and lives up to it's name - it has very flexible seating on the inside. The ride was unimpressive though. It felt really low to the ground and I just could not imagine driving it on a daily basis. The salesman did not seem really impressed with the car either. We took a brochure and left. My husband liked the car but was not super excited about it. Next was the Jeep Wrangler (4 door). The vehicle was roomy and had some neat new features. Let's face it Jeep Wranglers are cool. People love these vehicles whatever the ratings and reviews are. We test drove it and it was fun, but disappointingly unimpressive. My husband would have bought it on the spot though. We had a Jeep in the past and it was great. The general manager asked us what else we were looking at and when I told him Subaru he did not seem too optimistic that we would be back. We left with our brochure and I went home to do more research. Our next test drive was the Subaru Forester and Outback. My husband was working so it was just me and my teenage son. The salesman was very knowledgeable about all of the safety features. We then test drove both cars. They were very impressive, but we went a couple of miles down the road and turned back to the dealership. Even though the test drive did not highlight the symmetrical all wheel drive or the stability control, both my son and I were hooked on Subaru. The dealership offered us the only Outback Limited they had (a demo with 2000 miles on it) for full sticker price. No thank you. After telling my husband that Subaru was what I wanted, I directed him to Subaru.com to look at the 2010 Outback. He told me he wanted to test drive a 2.5i Limited, but he was pretty sure it would not be better than the Jeep. I did not know at the time that it would be a bit difficult to find the limited in our area, but I did a search and found one at Mastro Subaru. I called and made an appointment with Dianne Greenlaw for the next day. We loaded up the whole family and drove 73 miles to the dealership. Dianne greeted us and took us to the car and explained the cars features to us. She was super knowledgeable about the vehicle. Our next step was the test drive in which she highlighted some of the car's impressive off road capabilities. My husband was sold after he drove the car. We went back to the dealership and I was sure the games would begin. To my surprise, there were no "car sale games", just great customer service. Dianne introduced us to everyone at the dealership that we would be dealing with. We left the dealership with a great 2010 Subaru Outback 2.5i Limited at a fair price! We could not be more happy with the car or the way we were treated before, during and after the sale. Mastro Subaru will definitely be the first place we go for our next Subaru (yes we are already planning for the next one). Sincerely, Jody Harrington More

My experiance with Mastro imports was great. Ms. Dicarlantonio was very professional and knowledgeable. I was cntacted by phone within minutes of my inquiry to set up a test drive. The credit manage Dicarlantonio was very professional and knowledgeable. I was cntacted by phone within minutes of my inquiry to set up a test drive. The credit manager was also friendly and had my loan approved with in minutes. all in all it was the best new car buying experience I could have. The owners of Mastro should be pleased with there preformance ThaNK yOU jACK sPECK More

I have been researching crossovers with a 3rd row seating, mostly online. Ford, GMC, Toyota, Honda.. I looked at them all. For awhile I was dragging my feet on actually stepping foot into a dealersh seating, mostly online. Ford, GMC, Toyota, Honda.. I looked at them all. For awhile I was dragging my feet on actually stepping foot into a dealership for fear of the attack of the pushy salesman. Subaru was not on my radar AT ALL. My BFF was having her suzuki serviced at Mastro and I stopped by to pick her up for lunch and shopping. Upon returning to the dealership I took a peak at the Outback and sat behind the wheel. Dianne came out and asked if I had any questions. I told her the Outback was nice, but I was really looking for a 3rd row seat. She told me about the Tribeca. I RELUCTANTLY gave Dianne my cell number - she said she would call when the '11 Tribeca's arrived, but I was expecting to be stalked by a car sales person. As soon as I got home, I looked at the Tribeca online and it was out of my price range. As expected, within two hours ...my cell phone rang, guess who? Dianne from Mastro. She was calling to let me know there was a '10 Tribeca in Tampa and she could have it brought over if I wanted to test drive. I was honest and told Dianne, it was more than I could afford. She told me she would keep her eye open for a used Tribeca if one came in. Four weeks went by and not a SINGLE call from Dianne, surprising. During those four weeks I worked on my budget and decided to look at something more affordable. And my searched started over, minus the 3rd backseat. Ford, Toyota, GMC, Honda... and now the Subaru which I never considered before this. After intensive online shopping .. it was time for a test drive. I called Dianne and told her I would be there in 20 minutes and told her I wanted test drive a Forester and the Outback. When I got there, Dianne had the cars pulled around and the ice cold AC running in both. We went on the most realistic test drive EVER. It was crazy and I realized how amazing the Subaru product really is. Even the "Oh my GOD bars" were used by my two kids in the backseat. We even pulled over and tried the handsfree/bluetooth feature and called my BFF. Even my BFF grilled Dianne about the features, safety, ratings, etc.. via the handsfree. Dianne was so knowledgeable. She said something that was different... I don't want you to just buy a car, I want you to love the car you buy. AND I DO. She was honest with my trade-in and really understood my situation. We worked out a deal we could both live with and I ended buying a 2011 Outback. I even was inspired to clean out my garage to keep my new Subaru in. Thanks Diane and the entire Mastro team. I'll be back in 3 years for my next Subaru. More

I usually fear and loathe going to lease a new car. However, they turned a usually bad experience into a great one. They were super friendly, and worked long into the evening to get us the best possibl However, they turned a usually bad experience into a great one. They were super friendly, and worked long into the evening to get us the best possible deal. I would recommend this dealership to anyone and everyone!! More

Christine is a very friendly, professional salesperson. If I were a dealer, she would be exactly the type of salesperson I would hope to hire. I would know that I can trust her completely to take good care If I were a dealer, she would be exactly the type of salesperson I would hope to hire. I would know that I can trust her completely to take good care of my customers. Mastro brothers should be proud of her. Mark (happy Outback owner) More

Dianne is phenominal! Very friendly, informative and fun ... and I've never had an experience buying a car before that was "fun"! From the first email to the day I bought the 2011 Subaru Outback, the enti ... and I've never had an experience buying a car before that was "fun"! From the first email to the day I bought the 2011 Subaru Outback, the entire process was seamless. Thank you Dianne! Laurie Vest More

We have been researching all of the available crossover and compact SUV's some front wheel drive and some AWD. Well upon extensive research we decided to do a test drive of a Subaru Forester. I thru my int and compact SUV's some front wheel drive and some AWD. Well upon extensive research we decided to do a test drive of a Subaru Forester. I thru my internet research found that Mastro Imports was the closest Subaru dealer to us. They are about 60 miles from our home. I contacted them and my initial contact person was Nanci Dicarlantonio. I made an appointment to visit and test drive a vehicle. Well unfortunately we had some family issues come to fruition that took priority. I had to cancel our initial appointment. We have been very involved with the family problem and Nanci kept contact with us thru our troubles and gave us the time to deal with our personal issues. We were again able to rebook an appointment on short notice with her. Well we made the trip and am I ever glad we did! First the vehicle test drive moderated by Nanci was the deciding factor. We decided that this was the vehicle for us. We had minimal time to visit with her that first visit and she was very understanding. We were able to with the assistance of her Sales Manager Joe Anglada Jr. reach a mutually agreeable price along with fantastic financing. And this we did while again back at home further dealing with our family problem. The day came for delivery of the vehicle and unfortunately the family problem did not allow us to go to the dealership. Well Nancy stepped up to the plate and offered to personally deliver the vehicle to us! She with the very able assistance of her co worker Dianne Greenlaw delivered this beautiful new perfectly service and prepared Spark Silver Metallic Subaru Forester to our front door with all the prepared paperwork in proper order! It could not have been more convenient nor easier for us especially so involved with other matters. So in my and my wife's opinion if you want the best AWD vehicle in the industry buy from the best dealer and that would be Mastro Imports!!! More