Subaru North Orlando

My goal was to complete as much of the transaction by phone as possible and Dianne Greenlaw was perfect...as if she could read my mind in understanding my needs. From our first call, she was great! Diann phone as possible and Dianne Greenlaw was perfect...as if she could read my mind in understanding my needs. From our first call, she was great! Dianne was great at answering all my questions and with her follow up. Bottom line, everything was handled over the phone including the trade value for my trade in. Once at the dealership, Dianne took us for a test drive, sharing the talents of the car and her passion for the car and dealership. All prices were as she stated on the phone...no surprises! She has set the bar high for my future automobile purchases. More

Hi Dianne, Thank you for first not pressuring me into a purchase. Secondly thank you for the knowledge you gave to me when I saw the Subaru Forester of my choice. I learned alot about the structure and des purchase. Secondly thank you for the knowledge you gave to me when I saw the Subaru Forester of my choice. I learned alot about the structure and design from you when we went for a test drive. Thirdly thank you for helping me set up the bluetooth. I think about your swiftness in organizing all the papers from my old vehicle by helping me know what to discard and what to keep with the new vehicle. And if I meet people looking to purchase a Subaru vehicle I will tell them to go to Dianne Greenlaw at Mastroimports. The Best, Sandra G More

From the moment that we met Dianne outside the showroom, we were treated with respect and friendliness. When it looked like we were going to need more time to make a decision, we invited Dianne to go get a we were treated with respect and friendliness. When it looked like we were going to need more time to make a decision, we invited Dianne to go get a bite to eat. Then we got to know her better over lunch. We already knew that we liked the car, Dianne helped point out the benefits of dealing with this dealership. They have a great spokesperson! Also found Sarah to be very helpful. She's the diamond in the rough- very smartly pointing out the benefits of several of the added products (most of which we had no intention of getting). We felt very fortunate to have had such great attention by these two women. More

I had to say goodbye to my beloved Subaru WRX as it was destroyed in a crash. I credit it with saving my life as I was not hurt but anyone seeing the car would definitely think the driver did not survive. destroyed in a crash. I credit it with saving my life as I was not hurt but anyone seeing the car would definitely think the driver did not survive. Despite my grief over losing my car, I knew I had to purchase another Subaru and felt I could not like any car as much as my old one. While my heart was not into dealing with the purchase, Alyssa and Dustin made the experience amazingly simple and they found the exact car I wanted. I purchased a Legacy 3.6R and I thought it would be kind of boring looking but I followed it home and it is a beautiful car as well as a fun drive. I will always have a Subaru and while I've had many, many experiences with car dealers over the last 40 years, this was my first good experience which actually should be described as "perfect". (My last Subaru was purchased at another dealer in Orlando that has since sold and that was not a good experience). Thank you Mastro Subaru, Dustin and Alyssa!! More

Dianne Greenlaw was the most incredible sales assistant I have ever met. She was not pushy, but pleasant and most of all honest and very, very patient with us. When we car shop, we are extremely thorough and have ever met. She was not pushy, but pleasant and most of all honest and very, very patient with us. When we car shop, we are extremely thorough and I believe salesmen find it very frustrating to have us as customers. We were even traveling to/from Miami to find this specific car. She stuck with the facts and completely believed in her product. Not an easy vehicle to find in South Florida, we had to widen our search statewide. Once I found the car online, I called her in advance and spoke about the car before visiting. When we arrived, she was very cordial and took us on a ‘test’ drive. Should be called a 'test of endurance', as this sturdy little car did soooo much! Since we were new to Subaru’s and looking for a car for our son, who is a college student in Utah and had never driven in snow, we were looking for a car that had 4 wheel drive, high clearance, and was good on gas mileage. The Subaru Forrester was the best fit for our needs. The ‘test’ drive was incredible! It was like the wheels were velcroed to the asphalt! The car had a good center of gravity and was very balanced. When Dianne showed us what this car could do, or better yet, would NOT do, we as parents, felt that it was a great small call that would do the job for us. It was easy to drive, and was a great road “hugger”. If our son slipped on ice and went off-road, we felt comfortable that the car could easily drive out of a ditch, or more importantly, prevent him from going into the ditch in the first place. Once we confirmed our purchase with Dianne, she helped us finalize all of the small details we wanted fixed on the car before taking delivery. Again, she was very patient and thorough! It has now been a year since we made the purchase and had the car shipped to Utah. Our son has been driving it now for a year and to-date has yet to have any problems – and this was a used model with over 100,000 miles on it. We have been very pleased and satisfied, and will be in touch with Dianne the next time we are in the market for a new vehicle. Nancy Ryan More

I have had several phone call follow ups from Nanci which I have had several phone call follow ups from Nanci which is more than other dealers in my area have done, yes the did reply to my emails but the I have had several phone call follow ups from Nanci which is more than other dealers in my area have done, yes the did reply to my emails but there was no real invitation to come in and drive a new Subara. Nanci did follow up with me with several phone calls even when she was 50 miles away from me. She was very pleasent on the phone with no pressure to come visit her and drive a new Subaru outback. Upon meeting Nanci and the dealer manager every thing was very pleasent with no purchassing pressure. After driving the new outback we had financial discussions and I did purchase the Outback from Mastro Subaru, as the pricing was agreable and within the amount I was looking for. I wish to thank Nanci and Joe for a very pleasent, no pressure sale. Richard M Silfies rmtraveler@aol.com More

This is one of my first major purchases in about 4 years and I was a bit apprehensive.Even though Steve Mastro was a friend of a friend, It was DIANNE GREENLAW who was with me from the beginning to the end and I was a bit apprehensive.Even though Steve Mastro was a friend of a friend, It was DIANNE GREENLAW who was with me from the beginning to the end of this wonderful endevour. She made the service experience excellent and went above and beyond, with excellent customer service. Dianne has made me a loyal Subaru owner for life, and I know I will enjoy my new WRX. I have always wanted this car and it was made possible due to the efforts of Dianne Greenlaw and the members of the team at Mastro Subaru of Orlando. I have already told all my associates about the dealership and informed everyone connected to my Social Network of the great experience that I had. Dianne was very patient with me because I did have concerns, but with every concern she gave me the best possible solution, I think, that was available. My Fiance and I are talking about buying a car for her now because we had such a fun and exciting time. I think the OUTBACK is the next vehicle we will be purchasing with Dianne definately executing the deal. Thank you very much for the warmth Dianne, and from Emily and myself, we really know we now have a great friend at Mastro Subaru on 17-92. :) More

In June 2010 I purchased a 2010 Subaru Impreza 2.5i. My salesperson at the time was Emily, she was very helpful and made my experience purchasing the car a nice one. Well had the car 2 months, had a car ac salesperson at the time was Emily, she was very helpful and made my experience purchasing the car a nice one. Well had the car 2 months, had a car accident which totaled the car. So I went back to the dealership to see Emily again but she had left the dealership. I talked with Brian Travis, Joe Anglada Jr. and Nicholas Gildea they remembered me from just a few months earlier, explained to them what happened and that I was back to purchased another new car. I wanted the same car they said no problem,with in hours they found one in Tampa. I had my new car with 2 days. I had not one great experience with Mastro Imports but two. More

I bought a used car from Mastro via the internet. There was increased complexity due to the distance involved (>500 miles away). The dealership handled all matters promptly giving me full support and conf was increased complexity due to the distance involved (>500 miles away). The dealership handled all matters promptly giving me full support and confidence to conduct business with them. Angel picked my up at the airport, had the car ready as advertised and had me on the road without delay. I would highly recommend them for new or used cars whether local or remote. All the follow-up paper work was sent to me in a timely fashion to register, title, and license the car in my state. More

For the 14 years i have had driver license and have been driving cars, Dianne Greenlaw at Mastro Subaru gave me the best custommer experience and best demonstration test drive. I have my entire life driven driving cars, Dianne Greenlaw at Mastro Subaru gave me the best custommer experience and best demonstration test drive. I have my entire life driven Toyota, but after trying my aunts Subaru Outback, and following been reading about the impreza WRX, i decieded it was time to try new fields. I visited mastro subaru on a gray and boring raining day. The first one to meet was Dianne Greenlaw. The first hand impression was great. Dianna was young of heart, open minded, and explained me about what kind of car a subaru was. It was clewarly from the beginning that Dianne knew what she was talking about. Unfortuanly Dianna did not have the impreza home that day, but offered me a test drive in the outback, just so i could get a good feeling what a subaru could do. we get in the car, and the first thing dianna says is "lets go find some mud". awesome!!! as we are driving Dianna ask me to try multiple things to demonstrate the cars capabilities. among them is fast accelerating in standing water, hard braking in standing water, abrubt steering wheel change in standing water/wet road. We find a field with a big retention pond and a steep ditch. she asked me to drive along the ditch, and let the wheels go a little down the ditch, i was a little afraid that the test drive would end here, and AAA had to come and pull us out. half way down the ditch, dianna grabbed the wheel from the passenger side, and steered the car 3/4 down the side of the wet and muddy ditch, just to show me what a subary could to, and we came right back up again.... impressive. we decided to drive a little longer, to find another good field. at no time did i feel the usually rush to get back to the dealer ship and sign the papers. Dianna had plenty of time, and was a awesome co driver. we found anothyer retention pond, and was now driving on muddy sides, sloping hils, stopping and starting, fast turns...and alot more to demonstrate what the car could do. It was very clear for me that Dianna was very professional, and knew the limitations of the car. all done with a awesome testdrive, we were heading back to the dealer ship. Dianna offered to get an impreza from Tampa shipped over. Unfortuanly i got offered a job overseas in Qatar, and could not by a car from Mastro and dianna. However, i did buy a Subaru Forester in Qatar, and all thanks go to Dianna to be able to talk a stubborn Toyota guy like me in to changing brand, have forever seemed impossible. Great thanks to Dianna greenlaw at mastro subaru Sandord More