Subaru North Orlando

My elderly parents totaled their minivan just before Christmas. My sister had heard good things about Subaru and suggested they check out the Forester. After they visited the local Subaro dealer in Christmas. My sister had heard good things about Subaru and suggested they check out the Forester. After they visited the local Subaro dealer in Ocala, I was concerned about them getting taken advantage of by the salesperson. Although I am 3000 miles away in California, I decided to attempt to handle the car buying details and negotiating for them. I contacted various dealers in Orlando, Jacksonville, Tampa and Gainesville. From the first point of contact, Christine Mallon was friendly and informative. Though out the entire process I was truly amazed at the level of attention and care she extended to myself, my sister and parents. My parents were planning to drive to Orlando, but my Mom had a dental emergency which required an unexpected root canal. Realizing that my folks would have a difficult time driving to Orlando, Christine was able to get permission from her manager and actually delivered the car-- over an hour away! We are all extremely happy with the service we received from Mastro Subaro. My parents LOVE the new Forester, and my father was practically giddy describing it to me over the phone. I am grateful and blown away at Christine's kindness and professionalism. Sincerely, Don Corrieri info@phuturetrax.com More

After a lot of research on cars, I settled on the Subaru Outback. The next thing to do was to find a dealer. I contacted several in the Central Florida area. Mastro, and in particular Diane, were the most r Outback. The next thing to do was to find a dealer. I contacted several in the Central Florida area. Mastro, and in particular Diane, were the most responsive and kept in contact via email without being pushy. They quoted me a good price online so I knew walking in what to expect. I, like many, have had bad dealer experiences so I was apprehensive going in to do the deal--expecting that it would be high pressure and that I'd get all kinds of silly fees added to the price. With Mastro, I could not have been more wrong. They were above boards on the price and treated me with a lot of respect. It was a real pleasure doing business with them and I would highly recommend them to others. I love my Outback and I had a great experience at Mastro. As for Diane, she was very personable and friendly. She also wanted to make sure I had a great experience and was a wealth of knowledge about the car. She even helped me set up the bluetooth in the car with my iPhone. The test drive she took me on was the best I've ever had--she really knows the car well and showed me how well the car handled. My experience was wonderful. More

I had contacted several Subaru Dealers re purchasing a new Subaru. The price offered at Mastro was the best. Dianne Greenlaw was the deciding force to go to Sanford. We live in Palm Coast, Fl and it is q new Subaru. The price offered at Mastro was the best. Dianne Greenlaw was the deciding force to go to Sanford. We live in Palm Coast, Fl and it is quite a hike to Sanford. Dianne was very charming and seemed honest and willing to work with us. Her knowledge of the car was superior. I am a previous Subaru owner and was pretty set on having one. Thanks to our initial contact with Dianne and then Joe we did make our purchase. We are very happy with our car and the service we got. We purchased the 2011 Forester. More

My salesperson, Diane, was awesome!!! She is very knowledgeable about Subaru cars and very helpful without pressure. She was genuine and caring. My kids really liked her as well because she was "cool knowledgeable about Subaru cars and very helpful without pressure. She was genuine and caring. My kids really liked her as well because she was "cool". I met Diane last year at Petco where I test drove an Outback; I told her that I wanted another Outback because I loved the one I previously had (unfortunately, I did not get it in the divorce settlement.) Diane made a memorable impression on me due to her sincerity and passion for Subarus. I got Diane's card and when I was ready to buy this year, I called her. She even remembered me and my dog, Leroy, who also approved the Outback the day we test drove it at Petco. It is important to note that Dustin and Sarah in the sales & finance offices were very professional and helpful. (They treated my like family and did not talk down to me the way staff at other car dealerships have in the past.) Everyone I dealt with at Mastro Subaru provided outstanding service. I will recommend the excellent staff at Mastro & quality Subaru vehicle with out reservation. Of the 10 car buying experiences I have had, this one was absolutely the very BEST!!! Words are not adequate to express my sincere appreciation to the amazing team at Mastro Subaru. Special thanks to Diane, Sarah & Dustin!!! Look forward to seeing you again when my new car needs service. More

My goal was to complete as much of the transaction by phone as possible and Dianne Greenlaw was perfect...as if she could read my mind in understanding my needs. From our first call, she was great! Diann phone as possible and Dianne Greenlaw was perfect...as if she could read my mind in understanding my needs. From our first call, she was great! Dianne was great at answering all my questions and with her follow up. Bottom line, everything was handled over the phone including the trade value for my trade in. Once at the dealership, Dianne took us for a test drive, sharing the talents of the car and her passion for the car and dealership. All prices were as she stated on the phone...no surprises! She has set the bar high for my future automobile purchases. More

Hi Dianne, Thank you for first not pressuring me into a purchase. Secondly thank you for the knowledge you gave to me when I saw the Subaru Forester of my choice. I learned alot about the structure and des purchase. Secondly thank you for the knowledge you gave to me when I saw the Subaru Forester of my choice. I learned alot about the structure and design from you when we went for a test drive. Thirdly thank you for helping me set up the bluetooth. I think about your swiftness in organizing all the papers from my old vehicle by helping me know what to discard and what to keep with the new vehicle. And if I meet people looking to purchase a Subaru vehicle I will tell them to go to Dianne Greenlaw at Mastroimports. The Best, Sandra G More

From the moment that we met Dianne outside the showroom, we were treated with respect and friendliness. When it looked like we were going to need more time to make a decision, we invited Dianne to go get a we were treated with respect and friendliness. When it looked like we were going to need more time to make a decision, we invited Dianne to go get a bite to eat. Then we got to know her better over lunch. We already knew that we liked the car, Dianne helped point out the benefits of dealing with this dealership. They have a great spokesperson! Also found Sarah to be very helpful. She's the diamond in the rough- very smartly pointing out the benefits of several of the added products (most of which we had no intention of getting). We felt very fortunate to have had such great attention by these two women. More

I had to say goodbye to my beloved Subaru WRX as it was destroyed in a crash. I credit it with saving my life as I was not hurt but anyone seeing the car would definitely think the driver did not survive. destroyed in a crash. I credit it with saving my life as I was not hurt but anyone seeing the car would definitely think the driver did not survive. Despite my grief over losing my car, I knew I had to purchase another Subaru and felt I could not like any car as much as my old one. While my heart was not into dealing with the purchase, Alyssa and Dustin made the experience amazingly simple and they found the exact car I wanted. I purchased a Legacy 3.6R and I thought it would be kind of boring looking but I followed it home and it is a beautiful car as well as a fun drive. I will always have a Subaru and while I've had many, many experiences with car dealers over the last 40 years, this was my first good experience which actually should be described as "perfect". (My last Subaru was purchased at another dealer in Orlando that has since sold and that was not a good experience). Thank you Mastro Subaru, Dustin and Alyssa!! More

Dianne Greenlaw was the most incredible sales assistant I have ever met. She was not pushy, but pleasant and most of all honest and very, very patient with us. When we car shop, we are extremely thorough and have ever met. She was not pushy, but pleasant and most of all honest and very, very patient with us. When we car shop, we are extremely thorough and I believe salesmen find it very frustrating to have us as customers. We were even traveling to/from Miami to find this specific car. She stuck with the facts and completely believed in her product. Not an easy vehicle to find in South Florida, we had to widen our search statewide. Once I found the car online, I called her in advance and spoke about the car before visiting. When we arrived, she was very cordial and took us on a ‘test’ drive. Should be called a 'test of endurance', as this sturdy little car did soooo much! Since we were new to Subaru’s and looking for a car for our son, who is a college student in Utah and had never driven in snow, we were looking for a car that had 4 wheel drive, high clearance, and was good on gas mileage. The Subaru Forrester was the best fit for our needs. The ‘test’ drive was incredible! It was like the wheels were velcroed to the asphalt! The car had a good center of gravity and was very balanced. When Dianne showed us what this car could do, or better yet, would NOT do, we as parents, felt that it was a great small call that would do the job for us. It was easy to drive, and was a great road “hugger”. If our son slipped on ice and went off-road, we felt comfortable that the car could easily drive out of a ditch, or more importantly, prevent him from going into the ditch in the first place. Once we confirmed our purchase with Dianne, she helped us finalize all of the small details we wanted fixed on the car before taking delivery. Again, she was very patient and thorough! It has now been a year since we made the purchase and had the car shipped to Utah. Our son has been driving it now for a year and to-date has yet to have any problems – and this was a used model with over 100,000 miles on it. We have been very pleased and satisfied, and will be in touch with Dianne the next time we are in the market for a new vehicle. Nancy Ryan More

I have had several phone call follow ups from Nanci which I have had several phone call follow ups from Nanci which is more than other dealers in my area have done, yes the did reply to my emails but the I have had several phone call follow ups from Nanci which is more than other dealers in my area have done, yes the did reply to my emails but there was no real invitation to come in and drive a new Subara. Nanci did follow up with me with several phone calls even when she was 50 miles away from me. She was very pleasent on the phone with no pressure to come visit her and drive a new Subaru outback. Upon meeting Nanci and the dealer manager every thing was very pleasent with no purchassing pressure. After driving the new outback we had financial discussions and I did purchase the Outback from Mastro Subaru, as the pricing was agreable and within the amount I was looking for. I wish to thank Nanci and Joe for a very pleasent, no pressure sale. Richard M Silfies rmtraveler@aol.com More