Subaru North Orlando

After being involved in the car business for over thirty years, I know how a dealership functions. Christine was straightforward, helpful and honest...the exact experience I was looking for. With over fifte years, I know how a dealership functions. Christine was straightforward, helpful and honest...the exact experience I was looking for. With over fifteen dealerships calling me, I chose to do business with Christine. I think that says it all...best service and fair pricing. More

This was by far the most pleasant, straight forward car buying experience I have had in 45 years of purchasing automobiles for personal use. I made use of Consumer Reports and the Zag service to determine buying experience I have had in 45 years of purchasing automobiles for personal use. I made use of Consumer Reports and the Zag service to determine a fair price for my 2011 Subaru Forester. I made email contact with the dealer and received a prompt, pleasant professional reply from Mr. Anglata, Sales Manager. Mr. Anglata made it immediately clear that he would honor the Consumer Reports/Zag buying service price on the car. My phone conversation lasted a couple of minutes, all questions about price, options, delivery and financing were promptly answered. I remarked to Mr. Anglata that this seemed like and awfully simple transaction, his remark to me was "it is a simple transaction". There was no nonsense or game playing. Mr. Anglata conducted himself in a highly professional yet friendly manner. We were treated with respect and made to feel that our business and satisfaction truly mattered to him. He took the time to introduce us to the service manager and got questions answered about some accessories. Bob Kashius was the sales person was there to guide us through the necessary paperwork to complete the sale on April 12, 2011. We could not have asked for a more personable yet professional gentleman to deal with. He spent a good deal of time providing an thorough orientation to the vehicle. Everything was explained to our total satisfaction. Business cards and contact information was provided on the sales, service and finance/business employees. Sarah Nettles is the finance manager that we had the pleasure of dealing with. She secured the best possible rate to finance the car. She was warm, personable, professional and very knowledgeable about the products and services available. She took her time to make sure were fully understood all aspects of the sale and financing despite the fact that she was very busy and remained well after normanl business hours to complete all aspects of the financing. She acted like she genuinely cared about her interaction with us and was delightful to deal with. To summarize: great dealership, 5 star employees, great experience. Maybe if most dealerships had employees like the three that guided us through the purchase at Mastro Motors perhaps customers would not perceive the buying experience as like getting a root canal with the benefit of anesthesia. I highly recommend this dealership without any reservations whatsoever to anyone interested in a Subaru! More

I was just about to buy another vehicle at a different dealership (non-Subaru) but by chance I stopped in at Mastro Subaru in Sanford, Florida to test drive a Legacy. Jeannie Kneisly-Manley was the sales dealership (non-Subaru) but by chance I stopped in at Mastro Subaru in Sanford, Florida to test drive a Legacy. Jeannie Kneisly-Manley was the sales person who assisted me throughout the entire process. She did a fantastic job and actually sold me on the Subaru Outback. Like I mentioned earlier, I was just about 90% through the buy process at another dealership! But after the test drive and the positive interaction I had with Jeannie I knew the Outback was the vehicle for me. I KNOW THIS MAY BE AN ISSUE FOR EVERY BUYER BUT I REALLY BELIEVE MY FOLLOWING ISSUE COULD HAVE BEEN BETTER.....The ONLY negative aspect of the purchase process was the final price of the vehicle. I paid JUST about sticker price for the Outback and the back office sales staff, NOT Jeannie, were not in a negotiation mood I guess. At one point it seemed as if they were trying to subtlety tell me that they were doing me a favor by selling the car to me. Lastly, though the second half of this review was disappointing to me I believe the professional and thoughtful attention Jeannie provided to me will last longer in my mind then the questionable price I paid for the vehicle. More

I have purchased many cars in my life. Always a hassle until I bought from Mastro Subaru in Sanford a couple of days ago. Everything was agreed by a couple of phone calls, we went to the dealer just to p until I bought from Mastro Subaru in Sanford a couple of days ago. Everything was agreed by a couple of phone calls, we went to the dealer just to pick up the car and were in and out in less than an hour. This is a great place to buy a Subaru. Professional people under good management = great service. More

Mastro Subaru in Sanford is awesome! True Subaru fans, they really knew what they were talking about with the cars that they were selling, and even though I called just about every other day, anxious abou they really knew what they were talking about with the cars that they were selling, and even though I called just about every other day, anxious about the car we'd ordered, they were patient and helpful throughout. Chelsey Burke, in particular is a WRX owner who is super passionate about the Subaru brand! She really knows her stuff and is super fun on test drives, letting you really test out the car and showing what Subarus are made of! More

A friendly welcome reception as we walked in the showroom area. Giving the information on what we were looking for, we were shown in detail the different models with exterior and interior and engine combonat area. Giving the information on what we were looking for, we were shown in detail the different models with exterior and interior and engine combonations between Standard, Premium and Limited Series.We also had the opportunity to test drive the vehicle/vehicles. The salesperson was knowledgeable and able to answer our questions and hopefully sell us a vehicle as a salespersons position is. We met other personnel whom were also friendly and wanted to meet our needs and financial area for them to sell us a vehicle so both parties are satisfied and happy with the outcome. We would recommend this Dealership to others. Thanks, Al & Vikki Botulinski More

My experience with Mastro was exceptional. Having purchased dozens of cars over the years I was pleasantly surprised by the level of professionalism both John and Joe delivered without all the games purchased dozens of cars over the years I was pleasantly surprised by the level of professionalism both John and Joe delivered without all the games typically played by local dealers. The trade in process was fair and the sales price of their car was very competitive. When I am ready to purchase another car I will look to mastro first. Thanks for the great service! More

John Carrillo was our sales person and he did an excellent job responding to what we were looking for as far as options on our Outback. He was prompt and thorough in his replies. We did everything excellent job responding to what we were looking for as far as options on our Outback. He was prompt and thorough in his replies. We did everything over the phone and internet. Did not even visit the showroom until the day we picked up the vehicle. That saved a good deal of time as the dealership is about 25 miles from our home. More

Purchased a new Subaru from Mastro. I generally despise the whole kabuki dance process associated with a new car purchase, and Mastro provided just the purchasing experience I was hoping to have. I made th the whole kabuki dance process associated with a new car purchase, and Mastro provided just the purchasing experience I was hoping to have. I made the initial contact via their webpage, and the next morning, I had a firm "out the door" price agreed upon that was fair and what I considered to be a good deal. Most importantly, this deal didn't "disappear" when I arrived to transact the deal. Additional services/warranties were offered, but there wasn't a hard sell, which I really appreciated. The more I visit this dealership (this is my 5th Subaru), the more I appreciate their approach to business. I'll definitely return for my next purchase and for service. More

Great buying experience! Great family environment. I like the fact that they respect the decision making process. Copared to other dealership I visited on the same day, the Sanford Mastro exceeded my expecta the fact that they respect the decision making process. Copared to other dealership I visited on the same day, the Sanford Mastro exceeded my expectation. Word of mouth will travel well. Thanks for making my buying experience "Fun". More