Subaru North Orlando

I researched all the Subaru dealers in Florida after finding my experience at a local dealer unsatisfactory. Although Mastro Imports is a three hour drive, it was clear from the outstanding reviews on D finding my experience at a local dealer unsatisfactory. Although Mastro Imports is a three hour drive, it was clear from the outstanding reviews on DealerRater that this was the dealer to contact for a new Subaru Forester. I checked their inventory and they had the exact vehicle in stock that I had been searching for. This is car #11 for me and I have never had such a smooth and pleasurable experience buying a new car as I have had with Mastro. Joe Anglada,the General Manager, and I reached a price over the phone and I traveled north to drop off my leased car at another dealer. Francis King, my salesperson, picked me up and once at Mastro introduced me to Joe and Christine Mallon in the finance department. The three of them made sure that all the details were in order. Every person I met took the time to answer my questions and go over the vehicle with me. Joe called and followed up with me the next day to address some minor concerns that I had. It's worth your time. It's worth the ride from anywhere in Florida. You will be treated professionally and get a great price on a fantastic Subaru. More

Had a great experience from the time I waled in to the time I left with my new Outback! I went threw many other dealerships and this was by far the most careing and not just there to make the sale. time I left with my new Outback! I went threw many other dealerships and this was by far the most careing and not just there to make the sale. More

This was the best experience I've ever had with a car dealer. My wife and I researched the Subaru Outback, Subaru Forester, Honda CRV, Toyota Rav4 and others. We spent 6 weeks researching these vehicle dealer. My wife and I researched the Subaru Outback, Subaru Forester, Honda CRV, Toyota Rav4 and others. We spent 6 weeks researching these vehicles on the internet to include the NHTSA website for consumer complaints and recalls. We also visited Owner Forums for each vehicle to see what issues owners had. Hands down the Subarus were the best. The only question was Outback or Forester. We then went to Mastro Subaru in Sanford, FL to get a close up look at both. We met with Jim Bowman, who gave us an in-depth look at both. Jim knew both vehicles very well and took into consideration what our family needs were and pointed out just how each model would satisfy those needs. We decided on the Outback, then went back home to research pricing. During this two week period, Jim worked with us both on the phone and email answering all our questions. We agreed on a price over the phone and then went back to the dealership for a test drive and evaluation of our trade in. When we arrived Jim took us for the test drive, then we sat down to start the inevitable paperwork. The agreed upon price stayed the same and they gave me a very fair trade in allowance for my 2005 Ford F150 The entire process went extremely smooth. All the staff we dealt with were friendly, competent and very professional. At no time did we get the “hard sell” and number switching that we were so familiar with from past experiences from other dealers. Not only would I recommend this dealership to family and friends, but I would not hesitate to purchase another vehicle from them More

Awesome experience working with Chelsea and Sarah. They are knowledgeable, friendly, courteous and Chelsea is a walking Subaru commercial. Its refreshing to meet someone who actually knows the vehicle she are knowledgeable, friendly, courteous and Chelsea is a walking Subaru commercial. Its refreshing to meet someone who actually knows the vehicle she is selling and actually drives that brand vehicle. They made a new vehicle purchase painless and helped us feel at ease from the first minute. Answered every question with a smile, explained options and provided detailed info on every phase of the transaction. Highly recommend this dealer. More

Traveled from outside the area to purchase a used vehicle posted online by the dealership. Other then an initial miscue via telephone, it was early and on the weekend, the transaction was smooth and issue fr posted online by the dealership. Other then an initial miscue via telephone, it was early and on the weekend, the transaction was smooth and issue free. Everyone was super friendly and accommodating and the vehicle was exactly as it was described. More

Working with people like Chelsey and Sarah made this a great experience. Well worth my 3 hour drive. Nice to see sales people selling the brand they drive. great experience. Well worth my 3 hour drive. Nice to see sales people selling the brand they drive. More

Thanks Joe & Kendra for taking the fear out of purchasing a new 2012 Impreza. My wife and I drove two hours to purchase a new vehicle from your dealership instead of purchasing from two local Suba purchasing a new 2012 Impreza. My wife and I drove two hours to purchase a new vehicle from your dealership instead of purchasing from two local Subaru dealerships in our area. There was no pressure to purchase a new vehicle and I believe like we received the lowest price possible. This is our first Subaru and I cannot believe the way it handles driving on the highway. Port Saint Lucie, FL More

Best, most B.S. free car buying experience I've had in 35 years. They were friendly, helpful, and no pressure at all. I came with a target price and the negotiation was straight forward, in line with my pric years. They were friendly, helpful, and no pressure at all. I came with a target price and the negotiation was straight forward, in line with my price. Even though they're an hour drive from me, I would deal with them again on my next purchase. More

I purchased my new car completely online - through website comparisons with othermakes/models and emails to various dealerships. (I test drove this car 6 months ago at a different dealership.) Christi website comparisons with othermakes/models and emails to various dealerships. (I test drove this car 6 months ago at a different dealership.) Christine at Mastro was very easy to deal with and it was clear she and Mastro would match price to get my business. I special ordered the car to get exactly the color/options I wanted and that process was also very smooth and took about 2 months. The car was ready when I arrived to pick it up; we took it for a spin, they filled the tank, I completed some title and registration paper work and got updated insurance cards faxed to them and I was on my way...all told about 90 minutes which was also great. This was a very good buying experience and (in these first 4 days) I love my Outback. More

I bought my Subaru Outback in March of 2011 and the I bought my Subaru Outback in March of 2011 and the experience was fast and efficient! The sales manager was extremely helpful and the financial I bought my Subaru Outback in March of 2011 and the experience was fast and efficient! The sales manager was extremely helpful and the financial person was fast and very efficient! Since then I have brought my car in twice for service. The service department at Mastro Subaru is OUTSTANDAING!! They are helpful and always going the "extra mile"! I cannot say enough good things about Mastro Subaru in Sanford! More