Subaru North Orlando

I have purchased many vehicles in my life and I would have to say this was the best experience yet. Alan was wonderful, he went above and beyond to help us look and drive the car we wanted to. The exact have to say this was the best experience yet. Alan was wonderful, he went above and beyond to help us look and drive the car we wanted to. The exact car we wanted to drive was on display at Gander Mountain about 10 miles away. It was there as a promotional event. We went to the dealership expecting to get the run around or be told that we would have to come back later after they retrieved the car. When we inquired, Alan stepped right up and grab a similar model car and let us drive to Gander Mountain to get the one we wanted to drive. We had our 18mo with us and that was no problem either, as Alan helped us get the car seat mounted to both cars so our whole family could enjoy the test drive. There was zero pressure during the sale, and we were able to buy the car for what we wanted, they were great to work with. As a long time Volkswagen owner this was a hard decision to switch brands, but Alan and the group at Mastro really helped us truly find the right car for us. We would recommend anyone considering a Subaru to go here first. We had given all the local dealerships the same opportunity, but only Mastro followed up the quickest and were able to meet the price point we were looking for. Thanks again Alan! ~The Peels More

John Cheshire is a wonderful sales man. If you have never bought a Subaru or are a first time car buyer he is your go to man! He knows everything about Subarus and will help you find exactly what you want. H bought a Subaru or are a first time car buyer he is your go to man! He knows everything about Subarus and will help you find exactly what you want. He also took extra time to teach me all of the features in my Subaru and connected my iphone to the radio! Joe is a very friendly sales manager. He will deal with any customer concerns and keep his staff on their toes! The only reason why the customer service and overall experience are not a 5 are because the finance consultant Mark did not have good customer service skills! He was never honest with me about the finance percentage, never explained anything to me about why it was high, and never told me it was double of what I had been told originally! He did not even apologize about it later when I had to return to the dealership because he failed to have me sign some papers! Needless to say Subaru could do better than that. My suggestion, talk to John and Joe and they will help you out with anything you need! Tell them you don't want to work with Mark! More

Mastro Imports is the best dealership we have ever bought from. This was the 3rd car my family purchased from Mastro in the past 12 months (my wife has a 2012 Outback, my parents have a 2014 Forester, and I from. This was the 3rd car my family purchased from Mastro in the past 12 months (my wife has a 2012 Outback, my parents have a 2014 Forester, and I have a 2013 XV Crosstrek) and we can honestly say that we will never go to another dealership ever again. Mastro has the most friendly and outgoing sales staff as well as service staff of all the dealerships we've ever been to. To find a dealership where the customer is valued and respected "like the old days" is extremely hard to find but the family owned and operated Mastro Imports delivers where others fall short. No gimmicks or high pressure sales, just easy going and extremely helpful, the way it was meant to me. More

I have had a lot of service issues with this dealership the most recent being there telling me I needed to replace my a/c blower motor and resistor because they were " JUST WORN OUT FROM AGE"- THE PRICE $5 the most recent being there telling me I needed to replace my a/c blower motor and resistor because they were " JUST WORN OUT FROM AGE"- THE PRICE $599.95 and to make things worse they finally showed some concern for the water in the brake lights ( had this issue for over a year) but now I had to replace the lights for $499.00- amazing, and the light bulb was blown. They had my vehicle for over and hour and a half to replace an O2 sensor that failed the day after I got an oil change and that cost $189.95- they threw in the labor-hmmmmm- Don't believe they ever checked out why the a/c wasn't working when they had it in the bay- Took my car to a garage in Deland that my daughter uses where they found a blown cigarette fuse and subsequently, a drinking straw that stuck out into the motor from the glove box proved to be the only issues- duh!!!!!!!!!!! total cost $1.00 for fuse- a/c is better than ever very unsure about the work that I have had done here due to too many problems- More

Everyone I dealt with was honest and upfront with all the details of my WRX purchase. They worked with me to get me what I wanted and never made A promise they didn't keep. I do my research and they ne the details of my WRX purchase. They worked with me to get me what I wanted and never made A promise they didn't keep. I do my research and they never tired to feed me bad information or push something I didn't want on me. Great service and very prompt in answering my questions. I would gladly do business with them again. More

Picked up a new WRX today. Very pleased with the ease of the transaction. No adders to the MSRP as was the case with Mazda. Very professional experience. the transaction. No adders to the MSRP as was the case with Mazda. Very professional experience. More

Third purchase at Mastro Subaru and each time it just gets better. They really want you as a member of the family, they listen, treat you fair, and most importantly show you respect.Francis King was awes gets better. They really want you as a member of the family, they listen, treat you fair, and most importantly show you respect.Francis King was awesome. He listened, respected my viewpoint, and was never pushy. He knew his product, and was proud to show it off. He took the time during test drives to really show the vehicle capabilities in the real world. He offered suggestions, answered every question without hesitation, pointed out how the vehicle could fit my needs and walked away and let me think and weigh my options. He is a quality person, who enjoys selling a quality product, at a quality dealer. Joe Anglada was makes you feel like you've known him your whole life. He is warm, and took the time to sit with us and explain the new facility and you could sense he had pride in his operation. He is a great guy. Mark Tinitigan made financing a snap. Everything about the purchase experience was excellent and I will be a customer of Mastro and The Subaru brand for life. Yup its that good. More

From start to finish the staff was very friendly and helpful. They stayed late and never made me feel rushed. They made buying a car easy and painless. I will recommend this dealer to everyone. helpful. They stayed late and never made me feel rushed. They made buying a car easy and painless. I will recommend this dealer to everyone. More

I had several problems with my purchase experience. My husband and I were specific about a color choice. We were waiting for the car to be delivered from another dealership. The color we were told the veh husband and I were specific about a color choice. We were waiting for the car to be delivered from another dealership. The color we were told the vehicle would be (our first choice) was not what we got. We were not told about the the color switch until days after the dealership was made aware. We were only "notified" because we noticed that the sticker screenshot we were emailed had a different color listed. When I inquired about the discrepancy I was sent another screen shot of the car's info with no explanation given. I only received a straight answer when I spoke with Joe the day I was to receive the vehicle. This was upsetting not because we would have chosen to wait for another vehicle, but because it's not honest. Also, I attempted to complete my financing online in order to save time when I got the vehicle. That was a problem due to their system not being compatible with anything but windows 8. However, Doug took my info over the phone and assured me that everything would be fine. I was also assured that it would be no problem to bring the vehicle to me. Instead the day I called to arrange a delivery time for the vehicle, Joe informed me that it would be "easier" if they picked me up and I completed the paper work at the dealership. The dealership is an hour drive away from my home and I have a one and a half year old child with me. I agreed thinking I would only be there an hour or so to complete paperwork. I brought plenty to entertain and feed my child while we were there. However, I ended up being there for over 4 hours!!! The majority of the time I was sitting at a table in the showroom waiting for Francis to come back to show me some thing or another. Needless to say by the time I was actually taken into the "finance office" my child was over it, as was I. Then the worst thing happened. The finance guy tells me that he got me a better rate... 4.484 for 72 months! Umm, NO my rate is already locked at 2.9 for 60 months. He had to go talk to someone then comes back and asks if I have it written somewhere. Thank God I brought the paper from the Saturday visit. I gave it to him, he left then came back again and proceeds with the finance portion giving me the 2.9 for 60 months. Then we go out and i think I can finally leave but no he asks for the paper again and takes it away then comes back with no explanation hands me the paper and says goodbye. Francis walks me out, helping with my bags and it's RAINING! At this point I just want to leave, but Francis wants to show me how to work the navigation and handsfree features. I had to use the nav to get home anyway, so that was helpful but when he couldn't figure out the handsfree, he got someone else even though I had already mentioned to him several times that I was unhappy with how long this process was taking.Although the people I met there were quite friendly I think that they were deceitful with me on several occasions and did not consider my needs important in regards to my time. More

Floor manager, Francis King, was very friendly and went out of his way to make us happy. The whole process went smoothly and quickly. They worked with us to get a great deal and a great car. out of his way to make us happy. The whole process went smoothly and quickly. They worked with us to get a great deal and a great car. More