Subaru North Orlando

Being Trustworthy I recently found an 02 Corvette at what I felt was a fair price at this dealership. I made an offer, and the sales manager, Mr Joe Anglada informed me I recently found an 02 Corvette at what I felt was a fair price at this dealership. I made an offer, and the sales manager, Mr Joe Anglada informed me of their best price out-the-door. We were 500 dollars apart. I offered to meet in the middle, and was informed by Mr Anglada that he had, "found a few extra dollars to work with", so I considered it a done deal, decided to buy the car, and made arraingements to pick the car up the following day. The problem is, that's the last I have heard from Mr. Anglada. I was ready to put up a 1000 dollar deposit on the car and held an open bank draft for purchase, but I have not even been afforded the courtesy of a call-back to inform me of whether they sold the car without informing me or taking my deposit, or if they just decided not to sell the car to me at all. I have made numerous calls to the dealership and cannot get any info on what happened here. If they sold the car after promising to call me back, I do understand ( I live in Jacksonville). But to not keep their word, follow up on their commitments, or allow the customer the curteousy of a call-back is by far the worst experience I have ever encountered in the 58 years I have been dealing with dealerships. I would expect this kind of treatment from your local used car salesman, but certainly not from a reputable dealership. In summary, I found pricing to be fair, and if you go in the door realizing that you cannot belive anything you are told by the General Sales Manager, you may have a great buying experiience. More

Research pays off I have always liked having a car brochure in my hand to compare models, but I have dreaded going into the dealerships. I have always felt like the sal I have always liked having a car brochure in my hand to compare models, but I have dreaded going into the dealerships. I have always felt like the sales people were like vultures waiting for prey to come in. I have to say that although I have not yet purchased my vehicle it's been a very pleasant experience with Travis Taylor. We walked in and told him we were just researching and wanted brochures he was suspected our wishes, but gave us a lot of information from working on the customer service and of the business as well as the vehicle itself. He has been very pleasant, knowledgeable and sincere. Just waiting for financing and we will buy from Travis Taylor. Very nice young man. ?? More

A great experience at Mastro My experience at Mastro Subaru was excellent. Francis King (salesman) and Mark (finance manager) went above and beyond to try to find the exact car I My experience at Mastro Subaru was excellent. Francis King (salesman) and Mark (finance manager) went above and beyond to try to find the exact car I wanted and, when the Forester XT Premium proved too popular to find in the colors I wanted, upsold me to a Touring model with a stellar deal. They were not high-pressure; just great salesmen. Three months with the new Forester and I couldn't be any happier with the car or the price! The post-sale experience has been great too: Francis has followed up with me a number of times to make sure everything has been running smoothly. The service center is also excellent; I brought the Forester in for a Navigation software update recently, and they were fast and courteous. Looking forward to my first maintenance, and MANY more in the years to come. More

We were greeted by a pleasant and knowledgable sales rep. We were asked what we were looking for in a car and what our needs were. The rep. , Sergio, bought out 2 models that he felt would meet our requi We were asked what we were looking for in a car and what our needs were. The rep. , Sergio, bought out 2 models that he felt would meet our requirements. After test driving both models we decided that the Forester was a good fit for us. We would recommend to any of our friends to deal with Sergio for their purchases. We give both the dealership and sales rep. a very high rating due to their knowledge of the autos and their professionalism. More

Told me to come to dealership to see their Subaru Forresters .Drove 40 miles 1 hour after my phone call,got there and there were no cars for sale .The two cars on the lot were sold before they arrive Forresters .Drove 40 miles 1 hour after my phone call,got there and there were no cars for sale .The two cars on the lot were sold before they arrived at the dealership.Why did he have me drive so far to look at nothing. More

Excellent customer service and financing. Very personal yet professional no high pressure sales. They listen to what your needs are and they deliver! The service department is great too! I have no complain yet professional no high pressure sales. They listen to what your needs are and they deliver! The service department is great too! I have no complaints and would highly recommend a Subaru and doing business with them! More

I had a WONDERFUL experience at Mastro Subaru Sanford! Nate and Francis were absolutely excellent! This was one of the most comfortable vehicle purchases I've ever made in my life! I have had some issues Nate and Francis were absolutely excellent! This was one of the most comfortable vehicle purchases I've ever made in my life! I have had some issues getting into a Subaru for a while now but the entire staff here at Mastro worked diligently and found the perfect finance plan and perfect Impreza for me! I am happy to have a new second home at Mastro. I would definitely recommend this dealer to all of my friends and family. More

Mastro Subaru of Sanford made my new car buying experience enjoyable unlike previous experiences with other dealers. There was no pressure at any stage of the purchase process... from test drive, experience enjoyable unlike previous experiences with other dealers. There was no pressure at any stage of the purchase process... from test drive, vehicle information, purchase, delivery, etc. etc. More

I was looking for a certain car, and it came up in an internet search at Mastro Subaru. Nate was extremely responsive to my emails providing me information about the car and condition. It took a few da internet search at Mastro Subaru. Nate was extremely responsive to my emails providing me information about the car and condition. It took a few days for me to make it out to the dealership as it is not that close to where I live, but they were very friendly and responsive, which is quite different from some other dealers I experienced recently. I made an open-ended arrangement to visit the dealership and see the car, and when I got there, they had it pulled out front waiting for me. Once I arrived, Nate and Alan were very helpful, and frankly both were quite funny as we exchanged stories while test driving and waiting on the financing to finalized. Pricing, financing and the whole car buying experience was great and stress-free - we came to an agreement quickly without headache on price. The was no high pressure tactics, or sales managers that take over halfway through the process and no one tried pushing me into a different car - all things that I have recently experienced. My experience overall was so pleasant that even though I do not live that close to them, I will take advantage of the free oil changes that comes with buying a car from Mastro. I would gladly recommend Mastro Subaru to my friends when they look for their next car. More