Subaru North Orlando

Rude and Condescending Sales person was rude and condescending. He needs to learn the meaning of customer courtesy and customer service. I will definitely be purchasing a Sales person was rude and condescending. He needs to learn the meaning of customer courtesy and customer service. I will definitely be purchasing a Subaru, but NOT from Mastro Subaru. More

Excellent and friendly experience Wow . . . a new car . . . finally and is a 2015 Blue Subaru Forester. Thank you to Mr. Angel Concepcion, product specialist, that was so patient with Wow . . . a new car . . . finally and is a 2015 Blue Subaru Forester. Thank you to Mr. Angel Concepcion, product specialist, that was so patient with me (not easy), patient with my two granddaughters(6 and 8) and a very experiment mechanic that is my husband. Angel answer all our question, special to my husband Julio-about: equipment, engine, transmission, suspension etc. Was an excellent experience. One more time thanks PD: Anna and Arya wanted to visit Mastro to get a car for her dad, mom & aunt. LOL More

Excellent Dealership and salesman Buying a car can be a stressful experience but this salesman took care of us and made buying a new car both trouble free and rewarding. John Cheshir Buying a car can be a stressful experience but this salesman took care of us and made buying a new car both trouble free and rewarding. John Cheshire was extremely knowledgeable about his product and truly believes in what he is selling. He made us comfortable without the high pressure . I would recommend this dealership and this salesman to anyone interested in purchasing a new vehicle. More

Quality service Absolutely the most trusted and reliable service department I have ever encountered. When I bought my Forrester, the sales person really bragged on th Absolutely the most trusted and reliable service department I have ever encountered. When I bought my Forrester, the sales person really bragged on the service team and emphasized there would be a "relationship" with them. I really didn't know what that meant until I started bringing my vehicle in for routine service. Jay is always very kind, professional and accommodating. He is knowledgeable of the vehicles and can always give an informed answer to my questions. After my warranty expired, it was very tempting to seek service elsewhere as I have always done. There's really no reason for me to go anywhere else. A price cannot be placed on peace of mind. Thank you Jay for always going above and beyond my expectation. Renee More

Being Trustworthy I recently found an 02 Corvette at what I felt was a fair price at this dealership. I made an offer, and the sales manager, Mr Joe Anglada informed me I recently found an 02 Corvette at what I felt was a fair price at this dealership. I made an offer, and the sales manager, Mr Joe Anglada informed me of their best price out-the-door. We were 500 dollars apart. I offered to meet in the middle, and was informed by Mr Anglada that he had, "found a few extra dollars to work with", so I considered it a done deal, decided to buy the car, and made arraingements to pick the car up the following day. The problem is, that's the last I have heard from Mr. Anglada. I was ready to put up a 1000 dollar deposit on the car and held an open bank draft for purchase, but I have not even been afforded the courtesy of a call-back to inform me of whether they sold the car without informing me or taking my deposit, or if they just decided not to sell the car to me at all. I have made numerous calls to the dealership and cannot get any info on what happened here. If they sold the car after promising to call me back, I do understand ( I live in Jacksonville). But to not keep their word, follow up on their commitments, or allow the customer the curteousy of a call-back is by far the worst experience I have ever encountered in the 58 years I have been dealing with dealerships. I would expect this kind of treatment from your local used car salesman, but certainly not from a reputable dealership. In summary, I found pricing to be fair, and if you go in the door realizing that you cannot belive anything you are told by the General Sales Manager, you may have a great buying experiience. More

Research pays off I have always liked having a car brochure in my hand to compare models, but I have dreaded going into the dealerships. I have always felt like the sal I have always liked having a car brochure in my hand to compare models, but I have dreaded going into the dealerships. I have always felt like the sales people were like vultures waiting for prey to come in. I have to say that although I have not yet purchased my vehicle it's been a very pleasant experience with Travis Taylor. We walked in and told him we were just researching and wanted brochures he was suspected our wishes, but gave us a lot of information from working on the customer service and of the business as well as the vehicle itself. He has been very pleasant, knowledgeable and sincere. Just waiting for financing and we will buy from Travis Taylor. Very nice young man. ?? More

A great experience at Mastro My experience at Mastro Subaru was excellent. Francis King (salesman) and Mark (finance manager) went above and beyond to try to find the exact car I My experience at Mastro Subaru was excellent. Francis King (salesman) and Mark (finance manager) went above and beyond to try to find the exact car I wanted and, when the Forester XT Premium proved too popular to find in the colors I wanted, upsold me to a Touring model with a stellar deal. They were not high-pressure; just great salesmen. Three months with the new Forester and I couldn't be any happier with the car or the price! The post-sale experience has been great too: Francis has followed up with me a number of times to make sure everything has been running smoothly. The service center is also excellent; I brought the Forester in for a Navigation software update recently, and they were fast and courteous. Looking forward to my first maintenance, and MANY more in the years to come. More

We were greeted by a pleasant and knowledgable sales rep. We were asked what we were looking for in a car and what our needs were. The rep. , Sergio, bought out 2 models that he felt would meet our requi We were asked what we were looking for in a car and what our needs were. The rep. , Sergio, bought out 2 models that he felt would meet our requirements. After test driving both models we decided that the Forester was a good fit for us. We would recommend to any of our friends to deal with Sergio for their purchases. We give both the dealership and sales rep. a very high rating due to their knowledge of the autos and their professionalism. More

Told me to come to dealership to see their Subaru Forresters .Drove 40 miles 1 hour after my phone call,got there and there were no cars for sale .The two cars on the lot were sold before they arrive Forresters .Drove 40 miles 1 hour after my phone call,got there and there were no cars for sale .The two cars on the lot were sold before they arrived at the dealership.Why did he have me drive so far to look at nothing. More