Subaru North Orlando

Horrible Sales Service Arrived at the dealership motivated to purchase a used vehicle (2015 Mitsubishi Evolution GSR) on the lot with a loan draft and cash in hand . I was Arrived at the dealership motivated to purchase a used vehicle (2015 Mitsubishi Evolution GSR) on the lot with a loan draft and cash in hand . I was greeted by a sales representative named AJ and I informed him of the vehicle I was interested in. While we were walking towards the vehicle, I asked if we could do a test drive before negotiating price. The sales representative told me "no." He continued to explain that this is a rare vehicle that isn't allowed to be test driven. I asked him to show me some of the vehicle features and highlights while we were standing there. Instead he wanted to pull up the vehicle history report and continued to explain that this is a rare vehicle. I asked about the newer vehicles on the lot, such as the STI, but the sales representative made no attempts at showing me features of the car or making a sale and continued to explain how the STI and WRX are rare high end vehicles. Bottom line, the sales representative made no attempts at getting me in a vehicle of my choosing. The sales rep never took my name, number, or any contact information and I left empty handed. This was one of the poorest visits to a dealership I have experienced by far. After driving 90 minutes out of my way to do business, I expect better treatment than that. More

Look at the new Subaru Ascent The purpose of our visit was to look at the new larger size 2019 Subaru Ascent. We were interested in seeing the new 2019 Ascent and had coordinated The purpose of our visit was to look at the new larger size 2019 Subaru Ascent. We were interested in seeing the new 2019 Ascent and had coordinated with Carlos Otero to see the vehicle. When we arrived Carlosgreeted us and assisted us in seeing exactly what we wanted to see and answered all our questions. We were very pleased with what we saw and are thinking about it. We had brought two other couples with us and Carlos assisted them as well. More

Mastro Subaru - Sanford Sales and Service I bought my 2015 Impreza 5M 4 door at Mastro, wheree it was a factory order due to the rarity of a stick base model. No hitches, no problems. I have I bought my 2015 Impreza 5M 4 door at Mastro, wheree it was a factory order due to the rarity of a stick base model. No hitches, no problems. I have always received excellent service (and free oil changes for life!) at Mastro, and when I was sideswiped while taking my car in for a recent oil change, I was given excellent advice on how to deal with insurance and collision repair. Plus I got a courtesy car wash, which immediately made the damage look less ruinous and possibly helped me get a more accurate repair estimate. They go the extra mile to take care of customers. Yeah, I like the AWD for traction, even though the car has not yet seen dirt, snow or sand! More

Mastro Subaru Sanford is worth the commute I'm on my 5th Subaru. A new Impreza Sport 5dr. I'm very happy with it, and with all the help I got from my salesman, Chris Whitlow, explaining every I'm on my 5th Subaru. A new Impreza Sport 5dr. I'm very happy with it, and with all the help I got from my salesman, Chris Whitlow, explaining everything about the car, it's equipment and operation, and how to learn more about the car using a new "follow-up" program for new owners. Thanks. I took advantage of the program ASAP. Two weeks later, Mike Demerchant spent more than an hour going over every detail. Thanks. The Service dept has been the best, in every way, with Jason Lance in charge since I came on board, in 2008. Thanks. This place is the best, period. I am perfectly happy to commute from my home in Cape Canaveral, to Mastro Sanford, just to get an oil change, and say "Hi" to my friends at Mastro. I trust them with my Car. Started in 1979 in Denver, CO. My wife has one as well, More

First Service Brought our car back to the dealership for its first service. We purchased a 2008 Mercedes CLK350 in April of 2016. We were told that as part of the s Brought our car back to the dealership for its first service. We purchased a 2008 Mercedes CLK350 in April of 2016. We were told that as part of the sale we would receive free oil changes. We split out time between R.I. And Florida so I was not sure how that service promise would be received. The service people were great. There was never any question as to the service and I requested that they use Mobil 1 and again there was no questions asked. When we went to pick up the car I asked if they were able to reset the maintenance minder and the service advisor looked up the procedure and took it to the tech and they reset it. On a Mercedes it is not the easiest of tasks, but they did it with no problems. Before we actually picked up the car we went into the sales to say hello to Francis our salesman and were literally greeted with open arms. Had a good chat with him then we went on our way. All I can say is if you are looking for a car either new our used give Mastro Subaru a chance. You might not buy from them, however you will see how a dealership treats their customers. It will be difficult to match their approach. More

New car buying Very good experience. I would recommend Francis King for a customer friendly salesman and a fair deal. I would deal with him again in the future. Very good experience. I would recommend Francis King for a customer friendly salesman and a fair deal. I would deal with him again in the future. More

Mastro Subaru is awesome We looked at everything in this vehicle category and came back to Mastro. Francis King was great, helped us find the right car with right deal...NO P We looked at everything in this vehicle category and came back to Mastro. Francis King was great, helped us find the right car with right deal...NO PRESSURE! He listened to our needs and wants and led us through the buying process They treat you like you are family. More

Outstanding Group of People We have been customers for about six years, so when our Forrester was ruined in a crash, there was no hesitation or doubt about which dealer to work w We have been customers for about six years, so when our Forrester was ruined in a crash, there was no hesitation or doubt about which dealer to work w/ on a replacement. Everyone was very helpful and seemed genuinely interested in working out a good deal. More

Car for Son Needed a new car for my sons graduation present. Travis was awesome. He made the entire process very smooth, user friendly, easy, and painless. Thank Needed a new car for my sons graduation present. Travis was awesome. He made the entire process very smooth, user friendly, easy, and painless. Thank you!! More

Good experience Friendly sales people and very speedy service. Fair trade value for my car and good financing rates. Good communication with sales, easy to get in t Friendly sales people and very speedy service. Fair trade value for my car and good financing rates. Good communication with sales, easy to get in touch with. More