Subaru North Orlando

Great new car purchase experience! Especially, sales rep Francis King. Completely delivered my expectations on pricing and financing for the car I chose with a simple and straightf Especially, sales rep Francis King. Completely delivered my expectations on pricing and financing for the car I chose with a simple and straightforward approach. Couldn't ask for more! And, a really nice guy too! Jordon took my internet call and. immediately, set up my appt with Francis (recommended by a former customer) as I requested. Met with me on arrival to assure Francis and I connected. Met with Mike for my personal "training" session on all the great features of my new Crosstrek. Immediately he tuned in to the specifics of what I needed and patiently took me through the process making sure I could the best experience using all those features literally in my hand. Without a doubt the whole experience could not have been better!! More

Not the cheapest auto service facility in town; but the technicians and service reps are trained to a high level. I have not yet had to return a Subaru to the service dept because a repair or routine servi technicians and service reps are trained to a high level. I have not yet had to return a Subaru to the service dept because a repair or routine service was flubbed. I presently own two Subaru's and the Subaru that preceded these saved my neck twice. You can buy a more expensive automobile, but Subaru is the best quality for the money. More

Service dept is courteous and quick, although the girl answering the phone has at times been quite discourteous. This was not due to any rudeness on my part, but just because I asked questions about the r answering the phone has at times been quite discourteous. This was not due to any rudeness on my part, but just because I asked questions about the recall of my fuel pump. I called back and got John Reilly on the phone, who was gracious and patient. His demeanor was cheerful and helpful! This accounts for my rating of average. More

Best run, customer-focused dealership I’ve ever dealt with in over 50 years. Helpful, low-pressure sales and very helpful and capable Service Dept. We were so impressed with this dealership and Subaru with in over 50 years. Helpful, low-pressure sales and very helpful and capable Service Dept. We were so impressed with this dealership and Subaru products that we”ve bought 2 vehicles and recommend these folks to family and friends. More

Efficient service people . Foundout the problem & and fixed it the same day. Helped with loner car Foundout the problem & and fixed it the same day. Helped with loner car More

Much better service when it was privately owned Mastro Subaru. The new SNO is a typical business with very little emphasis on the customer and more about the mighty dollar. Service department still has so Subaru. The new SNO is a typical business with very little emphasis on the customer and more about the mighty dollar. Service department still has some of the same employees but it's a colder feeling now. Service department charges additional fees for using your credit cards, so they don't have to pay the CC fees! Charging hundreds to thousands of dollars for recommended services then expecting most people to have that kind of cash available is laughable. It should be illegal for companies to charge customers to use their CC, it's the price of business. I'm positive Mastro would have never been so greedy. More

Every single visit I am blown away by the service from Jason and the entire crew at Subaru North Orlando. I was in and out of the dealership in less than an hour after an inspection, oil change, filter ch Jason and the entire crew at Subaru North Orlando. I was in and out of the dealership in less than an hour after an inspection, oil change, filter change, tire rotation and car wash. (They probably did even more but I don't remember everything.) In all, I received 5-star service from a 5-star team without breaking the bank! They put the service in customer service and this is why I drive all of the way from the other side of Orlando. Jason and his team are truly best in class. Job well done! I can’t wait to go back for my next visit!! Honestly the best service in the entire state and probably nation! We just bought our third Subaru and this is the only place we will take them! More

John in the service department was a total professional; courteous, knowledgeable and efficient—true asset to the dealership. A warranty claim that I thought would take 3 days turned around in 3 hours! Do courteous, knowledgeable and efficient—true asset to the dealership. A warranty claim that I thought would take 3 days turned around in 3 hours! Doesn’t get any better than that! More

This is my first Subaru I’ve owned, and I am so glad I purchased it at Subaru North Orlando. I have absolutely nothing but great reviews about them. purchased it at Subaru North Orlando. I have absolutely nothing but great reviews about them. More

One of the most straightforward and honest dealerships I’ve ever been to in the state of Florida, or any state. They present Your numbers in an honest way. There was no need for negotiation. The Amount th I’ve ever been to in the state of Florida, or any state. They present Your numbers in an honest way. There was no need for negotiation. The Amount they gave me for my trade-in was a fair number. They sold the new car at invoice price. They do add their dealer fee of $999. This is the state average. Florida does have the highest dealer fees in the country. My salesman Danny was great. The finance office did the closing perfectly and with honesty. I was very impressed. I chose this dealership because their service department is also very honest. There are two closer Subaru dealers to my home. I go out of my way to go to the dealership. This dealership does also offer the first 24,000 miles of maintenance free. More