Cannon Subaru - Service Center

I had to bring my 2021 Enclave in without an appointment because of a flat tire on the Interstate and I could not continue using my car for work with the temporary tire. I expected I had to replace one or because of a flat tire on the Interstate and I could not continue using my car for work with the temporary tire. I expected I had to replace one or both rear tires. They called later and said they were able to repair the tire and it was ready to be picked up. When I picked it up, there was no charge because of the service agreement I have with SBC for the car. I greatly appreciate the honesty and courtesy I was afforded. More

I appreciate the service writers and the customer service reps. They do a great job, what I don’t appreciate is that when you reserve a car the day before and you show up for your appointment they do not hol reps. They do a great job, what I don’t appreciate is that when you reserve a car the day before and you show up for your appointment they do not hold the car, they tell they are out of cars and it should only be 30 minutes, it was an hour. That cost me more time and more time off of work that I do not appreciate. The carwash in the has past been fine, this car wash was awful, you could see all the spots they missed and It didn’t look like they ever touch the windshield. More

The service center staff have always been pleasant to deal with, without added "surprises". It's nice to have a waiting area with plenty of outlets too :) deal with, without added "surprises". It's nice to have a waiting area with plenty of outlets too :) More

Quick, efficient quality work. Excellent dealership! Highly syand by this dealership. Cares about people and animals. Excellent dealership! Highly syand by this dealership. Cares about people and animals. More

I loved the service and parts department which were extremely courteous and informative. Marcos, the service representative, was professional and prompt with information I requested and questions I ask extremely courteous and informative. Marcos, the service representative, was professional and prompt with information I requested and questions I asked about Subaru’s products and services. Tim, a service technician, rode out with me in my car because I had a concern. Tim heard my concern and with his plethora of information was able to put me at ease. My experience with the service department was awesome! I also visited the parts department and my questions about prices for crossbars and a storage pod were answered promptly. Good experience too! Unfortunately, I gave a 4 star rating because I called the office to speak to Marcos and he was unbelievable and I opted to leave a voicemail. I was left on hold for 11 minutes to be transferred to voicemail but instead I was disconnected. Not a good impression in my opinion.👎 More

Mike listened to all my concerns and helped resolved my problem. Thank you very much!! problem. Thank you very much!! More

Staff didn't tell me my car was ready for 30 minutes. I went over to see if my car was in the parking lot and THEN I got a call as the receptionist saw me walking over. Oil change took 4 hours! I went over to see if my car was in the parking lot and THEN I got a call as the receptionist saw me walking over. Oil change took 4 hours! More

Staff was courteous and provided information as requested. Wait tme was average and not unusual requested. Wait tme was average and not unusual More

Employee asked who’s “busted up Subaru this is” in front of my daughter who brought her car for her first oil change. She was thoroughly embarrassed and neither employee even apologized. We will never be ba of my daughter who brought her car for her first oil change. She was thoroughly embarrassed and neither employee even apologized. We will never be back and we’ve had all service done at this location as well as purchased the vehicle there. More

Wendy and the service staff eventually diagnosed the issue and all is working presently. Alll were helpful and considerate issue and all is working presently. Alll were helpful and considerate More