Subaru Lakeland

This was the worst experience I have had buying a car. My salesman (Andrew) requested I change my original appointment time so he could "make quota" and he promised my vehicle would be there on time and e My salesman (Andrew) requested I change my original appointment time so he could "make quota" and he promised my vehicle would be there on time and everything would be ready to go. I got to the dealership for my 2 o' clock appointment and sat waiting for the finance person for over 4 hours. I didn't need to test drive or pick out a new car. I knew exactly what I was getting and everything should have been exactly the same as 4 months prior when I bought the same exact car. Unfortunately I was in an accident and got pretty injured. The salesman had us walk in the cold rain to get to the other office even though I had a severe limp from my accident which he knew about. We walked past several dealer golf carts. Once I finally got to the finance office after they pulled my credit report 5 separate times without telling me. When I expressed my concerns to the salesman that my credit was pulled so many times he swept my concerns under the rug and told me "that's how it works, you build your credit up and it drops and you build it up again". Somehow the car I financed cost more than the car I bought 4 months ago even though it was the exact same model. I was charged for a new tag even though I had a tag at home, i was supposed to just get a temporary tag and a transfer of my own plate but was issued a new one without being asked. After signing all the paper work I went to walk out to my car and the salesman informed me at that point that there was an issue with a sensor on my brand new car and it would be a 4 hour fix. Not once while I was signing anything was I told about the sensor, they waited until after I signed and paid to let me know that I would not be getting the car I just purchased. The salesman advised me that it would be a four hour fix after fixing the sensor and the update it would be brought to me first thing Monday morning. On Monday I received a text message confirming the address where to deliver my car and was told it was on the way. A few hours later the salesman messaged me and let me know that the delivery driver had to go pick up another envista for a different customer and my car wouldn't be delivered until Tuesday or Wednesday. After my husband had to fight with the manager who apparently knew nothing about anything that was going on he advised that the driver didn't have to pick up another car but that my car needed an update even though the salesman had texted me first thing Monday morning that everything was ready and my car was done. It is extremely frustrating that my husband had to call and speak to the manager to get anything done since apparently myself, a woman, was completely disregarded and talked down to. It was also frustrating that once the dealership received my financing I was pushed to the back of the line and all that they cared about was getting another sale not the customer they already had. After buying my first car from this dealership and same salesman I though this would be an easy transition into another car. I made arrangements ahead of time to go to the dealership on this day, drove over an hour there and still ended up waiting 6 hours just to be told my car was not ready. I will never be purchasing another vehicle from the dealership ever again. More

Subaru Lakeland has always treated me fairly and professionally. Courteous service and a pleasant experience each time. professionally. Courteous service and a pleasant experience each time. More

Moises was very helpful over our multiple visits. He knew exactly when to talk and when to shut up. We plan to visit him again in the next 6 months when our daughter is ready to purchase her first ca He knew exactly when to talk and when to shut up. We plan to visit him again in the next 6 months when our daughter is ready to purchase her first car. More

Great experience Iletthe Patino was great she was so well informed honest and pleasant. Thank You informed honest and pleasant. Thank You More

Good job by Tony in explaining what service would be done. He came to the waiting room to tell me what I needed to be done. He saw me out to the car and told me to come back. done. He came to the waiting room to tell me what I needed to be done. He saw me out to the car and told me to come back. More

Lakeland Cadilac always cures an issue we have. Very expensive, but affective. Nice knowing, your dealership is there to correct issues. Very expensive, but affective. Nice knowing, your dealership is there to correct issues. More

Very friendly and knowledgeable staff, comfortable waiting room, and the length of wait was less than expected. waiting room, and the length of wait was less than expected. More

Very good experience with Tony. Gave his best effort to represent. Very courteous and helpful. Hope he is my helper on my next visit. Gave his best effort to represent. Very courteous and helpful. Hope he is my helper on my next visit. More

Absolutely great experience, especially after a bad experience from a different dealership in Tampa, would highly recommend experience from a different dealership in Tampa, would highly recommend More

Great dealership have been going there for years . Great people from top to bottom , always make you feel like you are important . Great people from top to bottom , always make you feel like you are important . More